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This is Dove.
T O A L LO W
us to speak with one voice.
T O H E L P
us sustain the level of growth
Dove has enjoyed in recent years.
T O ...
This is Dove.
H O W D O V E C A M E T O B E 0 7
T H E TA R G E T 13
T H E I N S I G H T 2 5
T H E P R O M I S E 2 9
T H E ...
How Dove came to be.
1999,DOVEBAR,U.S.
6
I N 1981, Dove’s first direct marketing effort, which
included an at-home Litmus test, was mailed to
U.S. consumers.
I N 1...
I N 1989, Dove was launched in Italy using the
“ Conviction of Users” testimonial campaign, as well
as the medical program...
The Target.
12
“ O N E I S N O T B O R N A W O M A N ; O N E B E C O M E S O N E .”
— Simone de Beauvoir
the target15
the target1716
S A F F R O N “I’m very happy with the way I am.
I certainly don’t go around
thinking, ‘Oh my God, does my ...
the target19
The “center of gravity ” of her self-esteem lies more in how she
feels than in how she looks. It has more to ...
the target21
The fact that how she feels is paramount to our target doesn’t
mean she’s given up on how she looks. She’s ke...
the target23
She can discern hype from quality, and will happily pay a premium
for the latter. She is in that group of wom...
The Insight
24
the insight27
T H E W O R L D I S E X P L O D I N G W I T H T E C H N O L O G Y, fake ingredients, pseudo solutions, and v...
The Promise
28
the promise31
F U N C T I O N A L P R O M I S E
Dove will constantly elevate and therefore redefine the standard
of care in...
the promise33
E M OTI O N A L PR O M I S E
Dove gives a woman a highly personal, unexaggerated, uplifting
little feeling a...
The Dove Way
34
the dove way37
There is a distinctive Dove Way, and it informs and guides every-
thing to do with the brand. It encompasse...
T H E D O V E W AY
Values & Personality
the dove way3938
“ P E R S O N A L I T Y I S A N U N B R O K E N S E R I E S O F S...
Dove is Real.
Dove is a Keeper of Promises.
Dove is Beautifully Uncomplicated.
Dove is Optimistic.
Dove is Timeless.
the d...
the dove way values & personality43
Dove is Real.
D O V E S E E K S RE A L M E A N I N G. RE A L RE L E VA N C E.
Dove won...
the dove way values & personality45
Dove is a
Keeper of Promises.
Dove’s performance drives an enduring relationship with ...
Dove is Beautifully
Uncomplicated.
the dove way values & personality47
the dove way values & personality beautifully uncomplicated49
Self-assured enough to be uncomplicated. It is clean. Pure.
...
the dove way values & personality beautifully uncomplicated5150
the dove way values & personality beautifully uncomplicated53
Dove’s simplicity doesn’t need
gratuitous touches.(T O P )
…...
Dove is Optimistic.
the dove way values & personality55
the dove way values & personality optimistic57
It sees the potential in its consumer and sets out to make the
most of what...
the dove way values & personality optimistic61
Dove’s optimism isn’t the superficial
“spring in your step,”“happy face” kin...
Dove is Timeless.
the dove way values & personality63
the dove way values & personality timeless6564
D O V E I S N O T T H E F L AV O R O F T H E M O N T H . R AT H E R ,
I T I...
the dove way values & personality timeless67the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx 66
Dove should never be seen...
the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx69the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx 68
T H E D O V E W AY...
the dove way voice7170
Whatever Dove says must ring true. Its voice is clean and clear,
pure and uncluttered. It is eye le...
the dove way voice7372
Dove is never presumptuous or patronizing. It doesn’t take it
upon itself to tell consumers that it...
the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx75the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx 74
T H E D O V E W AY...
the dove way beauty theory is7776
Unlike its competitors, Dove makes it clear that it sees beauty in
imperfections, and do...
When Dove captures a moment of emotion, it feels
unguarded and very personal. It is never faked.
C A P T U R E S A M O M E...
C A P T U R E S A M O M E N TC A P T U R E S A M O M E N T
C A P T U R E S A M O M E N T
Dove’s beauty should be portrayed with uncluttered
photography that does not camouflage the depth
of a woman’s beuty.
S T ...
S T Y L E O F P H O T O G R A P H Y
Dove’s beauty captures the strength
of character behind the eyes.
S T R E N G T H O F C H A R A C T E R
S T R E N G T H O F C H A R A C T E R S T R E N G T H O F C H A R A C T E R
S T R E N G T H O F C H A R A C T E R
the dove way beauty theory is not9594
T H I S I S N ’ T. T H I S I S N ’ T.
Dove’s beauty is not the cliché,
fresh, natura...
the dove way beauty theory is not9796
T H I S I S N ’ T. T H I S I S N ’ T.
Dove’s beauty is natural,
but never unattracti...
the dove way beauty theory is not9998
T H I S I S N ’ T. T H I S I S N ’ T.
Dove’s beauty is not the seen-everywhere,
undi...
the dove way beauty theory is not101100
T H I S I S N ’ T. T H I S I S N ’ T.
Dove’s beauty should never
feel posed.
the dove way beauty theory is not103102
T H I S I S N ’ T. T H I S I S N ’ T.
Dove’s beauty is not the stereotypical
model...
The Discriminator
104
106 the discriminator107
_In each of its categories, Dove will have an important, meaningful
functional discriminator of s...
The Essence
.
108
110 the essence111
Beauty Without
Artifice
This Essence guides us to build Dove into a true beauty care
icon, while honorin...
112
In closing
.
in closing115114
“ I F Y O U S E A R C H F O R T R U T H , Y O U W I L L F I N D B E A U T Y .
I F Y O U S E A R C H F O R...
in closing117116
This book has been developed by the Dove Global Brand Teams
(Skin, Hair, Deodorants)—to inspire our effor...
© 20 02 L E V E R B R O T H E R S C O M PA N Y
Dove brand book
Dove brand book
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Dove brand book

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The brand guidelines and rules that the folks who make Dove soap and a slew of branded personal care products put out.

When you have a brand that's endured for about 100 years, there is a great deal of pressure to ensure the identity prospers for another 100 years. That undertone is what makes the Dove style guide intriguing.

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Dove brand book

  1. 1. This is Dove.
  2. 2. T O A L LO W us to speak with one voice. T O H E L P us sustain the level of growth Dove has enjoyed in recent years. T O I N S P I R E us to produce work that makes our consumers take notice, that makes our competitors jealous, and that makes us proud. Why we created this book. T O D E F I N E what Dove is, what it isn’t, what we want it to be. T O I N F O R M everything created in the nam e of Dove. T O P R O V I D E a vision to guide us as we take Dove into new categories.
  3. 3. This is Dove. H O W D O V E C A M E T O B E 0 7 T H E TA R G E T 13 T H E I N S I G H T 2 5 T H E P R O M I S E 2 9 T H E D O V E W AY 3 5 V A L U E S & P E R S O N A L I T Y 3 9 V O I C E 6 9 B E A U T Y T H E O R Y 7 5 T H E D I S C R I M I N AT O R 10 5 T H E E S S E N C E 10 9 I N C L O S I N G 113
  4. 4. How Dove came to be. 1999,DOVEBAR,U.S. 6
  5. 5. I N 1981, Dove’s first direct marketing effort, which included an at-home Litmus test, was mailed to U.S. consumers. I N 1988, a charismatic and memorable (and anything but stereotypical ) “beauty” named Jean Shy joyfully shared her discovery of Dove’s benefits with televi- sion viewers, and Dove’s “Conviction of Users” testi- monial campaign was born. Dove bar achieved its first double-digit share in the U.S. I N 1969, Testimonials from real women were used for the first time to advertise Dove. With each decade, more women heard Dove’s promise, more women tried it, and more women were converted. Its creamy pouring shot became a Dove brand property. I N 1979, an independent clinical study proved the Dove bar milder than seventeen leading bar soaps. Dermatologists recommended it. Newspaper articles featured it. Friends told friends about it. A year later, Dove started its formal medical program in the U.S. How Dove came to be. I N 1957, T H E D O V E B E A U T Y B A R W A S I N T R O D U C E D I N T H E U N I T E D S TAT E S . I T P R O M I S E D W O M E N T H AT I T W O U L D N ’ T D RY T H E I R S K I N T H E W AY S O A P D I D. W O M E N T R I E D I T . A N D I T D I D N ’T. T H U S B E G A N A V E RY T R U S T I N G R E L AT I O N S H I P B E T W E E N T H E B R A N D A N D I T S U S E R S . 1999,DOVEBAR,JAPAN
  6. 6. I N 1989, Dove was launched in Italy using the “ Conviction of Users” testimonial campaign, as well as the medical program. Test markets in France and Germany followed in 1990. I N 1991, Dove began its global rollout. A new adver- tising idea developed in Canada —“Litmus Test”— added a powerful weapon to Dove’s communication arsenal: the use of objective proof. 1957,DOVEBAR,U.S. 1950S,DOVEBAR,U.S. 1980S,DOVEBAR,U.S. 1988,JEANSHY,U.S. I N 1995, Dove took its first significant step outside the cleansing bar category in the U.S. with the launch of Moisturizing Body Wash. Around the world, addi- tional categories swiftly followed: deodorants in 1997 and body lotions in 1998. IN 1999, Dove was successfully launched in Japan. And in 2000, the Dove Hair Care launch took place in Taiwan, followed by an aggressive rollout during 2001 and 2002. 1989,DOVEBAR,ITALY 1991,LITMUSTEST,CANADA 1997,DOVEDEODORANT,ITALY 1999,DOVELAUNCH,JAPAN 2000,DOVEHAIR,TAIWAN D O V E E X I S T S T O D AY in over 80 countries and is one of Unilever’s fastest-growing brands. Dove is a brand built on a simple and enduring principle: make the consumer a real promise, and keep it. Consistently.
  7. 7. The Target. 12
  8. 8. “ O N E I S N O T B O R N A W O M A N ; O N E B E C O M E S O N E .” — Simone de Beauvoir the target15
  9. 9. the target1716 S A F F R O N “I’m very happy with the way I am. I certainly don’t go around thinking, ‘Oh my God, does my bum look big in this.’ ” There is a point when a woman discovers who she is. When she stops the frantic search and accepts herself, imperfections and all. When she is guided by what feels right to her, not by what feels right to others. This understanding comes to some women at 20, to others at 50, to some, never. Our target is more mature, more accepting of herself. That’s not to say she’s perfect, or without her share of insecurities. It just means she is more centered.
  10. 10. the target19 The “center of gravity ” of her self-esteem lies more in how she feels than in how she looks. It has more to do with how compe- tent she feels in dealing with life ( be it work, play, relationships, or parenting ) and with how good she feels about herself. She will be flattered by a compliment about her looks, but she may not notice if she does not get one for a few days. She is unlikely to check her lipstick several times in a day. F E R N A N D A “When you have an active life, when you’re fine with your family, you get more open to meeting people. I think you get more beautiful.” 18
  11. 11. the target21 The fact that how she feels is paramount to our target doesn’t mean she’s given up on how she looks. She’s keenly interested in beauty. But she won’t use it as a tool, nor need it as a crutch. Is she willing to transform herself in the name of beauty? Yes. Just not into someone other than herself. Is she willing to spend enormous amounts of time or money, or to withstand pain for the sake of beauty? No. Hers is a beauty quest with limits. “I’d do things for beauty but I wouldn’t go to an extreme, you know?” D A N I E L A
  12. 12. the target23 She can discern hype from quality, and will happily pay a premium for the latter. She is in that group of women who could be called “beauty pragmatists.” To her, the cost of a beauty product isn’t the main issue. What she is interested in is whether it is going to work. “ I’d rather have fewer quality items than a whole wardrobe full of cheap T-shirts.” J U L I A 22
  13. 13. The Insight 24
  14. 14. the insight27 T H E W O R L D I S E X P L O D I N G W I T H T E C H N O L O G Y, fake ingredients, pseudo solutions, and virtual everything. Credible authorities are harder and harder to find, in any culture. There is decreasing opportunity for real human contact, for real answers, for the joy of real sensation. As a result, consumers are increasingly attracted to the authentic, the “un-hyped,” to people, institutions and brands that represent the real deal. D O V E ’ S G U I D I N G I N S I G H T I S : T H E Y E A R N I N G F O R T H E R E A L Dove can answer this yearning. Without any redefining, without any stretching. Dove is firmly rooted in reality. From its earliest beginnings as a cleansing bar, Dove delivered real benefits, real satisfactions, both functionally and emotionally.
  15. 15. The Promise 28
  16. 16. the promise31 F U N C T I O N A L P R O M I S E Dove will constantly elevate and therefore redefine the standard of care in every category it enters. Dove promises its consumer that it will make no product that does not genuinely improve the condition and feel of her skin / hair. W H AT A D O V E P R O D U C T W I L L D O : _It will work. It will be highly efficacious. _It will be perceivably superior. _It will make a genuine, noticeable difference in the skin / hair feel. _It will have “endorsable” mildness. _It will look and feel good. The product and package will be beautifully tactile, and will reward the senses.
  17. 17. the promise33 E M OTI O N A L PR O M I S E Dove gives a woman a highly personal, unexaggerated, uplifting little feeling about her own beauty. And because it is a private and small feeling, it is actually bigger and more meaningful to her. 32
  18. 18. The Dove Way 34
  19. 19. the dove way37 There is a distinctive Dove Way, and it informs and guides every- thing to do with the brand. It encompasses: Dove’s values and personality, Dove’s voice and Dove’s point of view on beauty. I T I S W H AT M A K E S T H I S B R A N D W H AT I T I S .
  20. 20. T H E D O V E W AY Values & Personality the dove way3938 “ P E R S O N A L I T Y I S A N U N B R O K E N S E R I E S O F S U C C E S S F U L G E S T U R E S .” —The Great Gatsby
  21. 21. Dove is Real. Dove is a Keeper of Promises. Dove is Beautifully Uncomplicated. Dove is Optimistic. Dove is Timeless. the dove way values & personality4140
  22. 22. the dove way values & personality43 Dove is Real. D O V E S E E K S RE A L M E A N I N G. RE A L RE L E VA N C E. Dove won’t make a product unless it understands its deeper meaning and relevance in a consumer’s life. Dove will be better than its competitors at uncovering true insights. Dove’s product and advertising concepts will hold meaningful promises. Its cre- ative briefs will offer the clearest direction to creative teams. Dove is “alive”, aware of the issues facing its consumers. And it will often share a point of view about them. Dove draws its cre- ative inspiration from lived experiences and emotions. It will never use “ad-land” speech. Because it believes that language drawn from reality will always hold more meaning. N .B . Dove’s Real is never ugly or depressing. Nor passive or boring. Real is not a value to be talked about, it is a value to be demonstrated. It is much more than a look or feel. D O V E I S F IR M LY C O N N E C T E D TO T H E RE A L W O RL D. 42
  23. 23. the dove way values & personality45 Dove is a Keeper of Promises. Dove’s performance drives an enduring relationship with its users. Unlike what she does with most brands, the Dove consumer feels little, if any, need to “discount” the promises made by Dove to a level she is prepared to believe in. There is a perception that “if Dove says it, it must be true.” This should be nurtured and protected. D O V E ’S P R O M I S E S A RE TA N G I B L E , P E RC E I VA B L E A N D P R O VA B L E . 44
  24. 24. Dove is Beautifully Uncomplicated. the dove way values & personality47
  25. 25. the dove way values & personality beautifully uncomplicated49 Self-assured enough to be uncomplicated. It is clean. Pure. Elegantly simple. Its simplicity doesn’t translate to cold, basic or boring. Rather, there’s a modernity to it. A stunningly simple beauty. A look and fe el that lacks e mbellishm ent, because it simply doesn’t ne ed it. D O V E I S C O N F I D E N T E N O U G H T O B E U N C L U T T E R E D. 48
  26. 26. the dove way values & personality beautifully uncomplicated5150
  27. 27. the dove way values & personality beautifully uncomplicated53 Dove’s simplicity doesn’t need gratuitous touches.(T O P ) …And should never feel cold.(B O T T O M ) Dove’s simplicity should never be basic or boring. T H I S I S . T H I S I S N ’ T.T H I S I S . T H I S I S N ’ T. 52
  28. 28. Dove is Optimistic. the dove way values & personality55
  29. 29. the dove way values & personality optimistic57 It sees the potential in its consumer and sets out to make the most of what she has, rather than to fix what she doesn’t. Dove is uplifting, right down to its name. It is a brand name that sym- bolizes hope, happiness, peace and all things positive. There is nothing contrived or over the top about Dove’s optimism. D OV E I S A BE A RER O F G O O D N E W S .
  30. 30. the dove way values & personality optimistic61 Dove’s optimism isn’t the superficial “spring in your step,”“happy face” kind. T H I S I S N ’ T. T H I S I S N ’ T. 60
  31. 31. Dove is Timeless. the dove way values & personality63
  32. 32. the dove way values & personality timeless6564 D O V E I S N O T T H E F L AV O R O F T H E M O N T H . R AT H E R , I T I S I C O N I C. I T I S E N D U R I N G. Because it is enduring, Dove’s timelessness can be very “hip But not trendy, funky, or trying too hard to be modern. Dove is a contemporary classic. .” 64
  33. 33. the dove way values & personality timeless67the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx 66 Dove should never be seen as trying to be trendy, or trying too hard to be modern. T H I S I S . T H I S I S N ’ T. 66
  34. 34. the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx69the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx 68 T H E D O V E W AY Voice 68 the dove way69
  35. 35. the dove way voice7170 Whatever Dove says must ring true. Its voice is clean and clear, pure and uncluttered. It is eye level and unpretentious. Dove speaks only when it has something to say. Its vocabulary con- tains no mumbo jumbo, no “ad-land” clichés, no hype, no puffery. Dove doesn’t “sell itself ” or boast. This in no way means Dove doesn’t indict its competition. This is the brand that was built on indictment. (“Dove doesn’t dry your skin the way soap can.”) But its purpose in using indictment is to let the consumer know what un- met need has now been met, not to point a finger at the competition.
  36. 36. the dove way voice7372 Dove is never presumptuous or patronizing. It doesn’t take it upon itself to tell consumers that it “knows what they want ” or what to think. Dove is never judgmental. And though it’s sincere, it’s far from overly earnest. Dove has a sense of humor, but it doesn’t try to be “funny.” Dove speaks to one person at a time, no matter how many peo- ple may be listening. Its voice is personal, intimate. It makes the consumer feel she’s being talked to as an individual. Often, and as much as possible, Dove will embrace the voice of its users, rather than impose its own. When Dove users speak for the brand, it is a voice of shared discovery — one woman to another— about how Dove has proved itself to her. When Dove offers objective evidence, it is just that — objective. It presents the facts and lets the consumer reach her own con- clusion. It is never an onslaught of information, rather, an offering. And as Dove begins to speak in new voices, these should feel fresh and new, but still true to Dove.
  37. 37. the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx75the dove xxxxxxxxx & xxxxxxxx: xxxxxxx xxxxxxxxxx 74 T H E D O V E W AY Beauty Theory 74 the dove way75
  38. 38. the dove way beauty theory is7776 Unlike its competitors, Dove makes it clear that it sees beauty in imperfections, and doesn’t worship stereotypes. Dove’s beauty is self-defined, beauty with brains, democratic. Dove recognizes not only the exterior, but also the woman within. There is depth of character behind the eyes, a strength and vitality of person- ality showing through. Dove doesn’t insult women by depicting them with arrows or squiggles drawn across their faces. Although it is natural, Dove’s beauty does not look like the cliché of natural beauty, of “fresh faces,” or of “ wind blowing across the face .” A N D I N C A S E YO U A R E W O N D E R I N G , D O V E ’ S B E A U T Y L O O K S B E A U T I F U L .
  39. 39. When Dove captures a moment of emotion, it feels unguarded and very personal. It is never faked. C A P T U R E S A M O M E N T
  40. 40. C A P T U R E S A M O M E N TC A P T U R E S A M O M E N T
  41. 41. C A P T U R E S A M O M E N T
  42. 42. Dove’s beauty should be portrayed with uncluttered photography that does not camouflage the depth of a woman’s beuty. S T Y L E O F P H O T O G R A P H Y
  43. 43. S T Y L E O F P H O T O G R A P H Y
  44. 44. Dove’s beauty captures the strength of character behind the eyes. S T R E N G T H O F C H A R A C T E R
  45. 45. S T R E N G T H O F C H A R A C T E R S T R E N G T H O F C H A R A C T E R
  46. 46. S T R E N G T H O F C H A R A C T E R
  47. 47. the dove way beauty theory is not9594 T H I S I S N ’ T. T H I S I S N ’ T. Dove’s beauty is not the cliché, fresh, natural beauty.
  48. 48. the dove way beauty theory is not9796 T H I S I S N ’ T. T H I S I S N ’ T. Dove’s beauty is natural, but never unattractive.
  49. 49. the dove way beauty theory is not9998 T H I S I S N ’ T. T H I S I S N ’ T. Dove’s beauty is not the seen-everywhere, undistinctive, clean look.
  50. 50. the dove way beauty theory is not101100 T H I S I S N ’ T. T H I S I S N ’ T. Dove’s beauty should never feel posed.
  51. 51. the dove way beauty theory is not103102 T H I S I S N ’ T. T H I S I S N ’ T. Dove’s beauty is not the stereotypical model beauty.
  52. 52. The Discriminator 104
  53. 53. 106 the discriminator107 _In each of its categories, Dove will have an important, meaningful functional discriminator of superior care. This will most often be related to moisturization. _Dove’s value of Real. _Dove’s Beauty Theory.
  54. 54. The Essence . 108
  55. 55. 110 the essence111 Beauty Without Artifice This Essence guides us to build Dove into a true beauty care icon, while honoring our unique point of view on beauty, steering away from puffery, cluttered messages and clichés. It guides us to give our consumers beauty promises and products that hold real meaning and performance.
  56. 56. 112 In closing .
  57. 57. in closing115114 “ I F Y O U S E A R C H F O R T R U T H , Y O U W I L L F I N D B E A U T Y . I F Y O U S E A R C H F O R B E A U T Y, Y O U W I L L F I N D V A N I T Y .” —Moishe Safvie
  58. 58. in closing117116 This book has been developed by the Dove Global Brand Teams (Skin, Hair, Deodorants)—to inspire our efforts to build Dove into a 4 billion beauty care brand by 2006. It is dedicated to all those whose past efforts have made the brand what it is today, and to those whose future efforts, passion, imagination and persever- ance will make this brand even greater. C
  59. 59. © 20 02 L E V E R B R O T H E R S C O M PA N Y

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