Open source ecosystem is very specific. In the same market we meet companies, end-users, professionals customers, editor, IT service providers and community with non-profit organization. These actors interact and create value.
Our research studies interaction between these actors and the impact on service value chain. Through an interaction model, Actor-network theory, and value chain of IT service, we interviewed 50 professionals (editor, IT service providers, CIO and community) with qualitative approach.
We will present for the first time the results of this research. This presentation will be oriented with a managerial approach:
- CIO: Do you have to choose an editor ? An IT service provider ?
- IT service provider: Community are better than Editor ? Where is the business in community approach ?
- Editor: Are you sure community is your friend ?