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Adecco Xpert Presentation


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Adecco Xpert Presentation

  1. 1. Candidate Assessment Overview
  2. 2. <ul><li>Xpert Online is a core component of Adecco’s quality recruitment service. </li></ul><ul><li>Can Do, Will Do, Will Fit </li></ul><ul><li>With Xpert Online, assessments and eLearning sessions can be administered and taken anywhere via the Internet. </li></ul><ul><li>Adecco developed Xpert Online to improve the quality of placements for both our clients and applicants. </li></ul><ul><li>With Xpert Online, Adecco gains a better understanding of an applicant’s knowledge, aptitudes, motivations and preferences, so that we can match those with your specific needs. </li></ul>Overview
  3. 3. Why use Assessment ?
  4. 4. Assessment helps provide an objective, valid and reliable method of determining whether an individual has the skills, knowledge, aptitude, personality and motivation to meet the job’s requirements. Why use Assessment ? Market demand: it is expected by all parties concerned that selection methods are objective, reliable and fair.
  5. 6. Can Do, Will Do,Will Fit
  6. 8. <ul><li>Xpert Testing </li></ul><ul><li>Testing </li></ul><ul><ul><ul><li>MS Office 2003 </li></ul></ul></ul><ul><ul><ul><li>Clerical/Administration </li></ul></ul></ul><ul><ul><ul><li>Secretarial </li></ul></ul></ul><ul><ul><ul><li>Languages </li></ul></ul></ul><ul><ul><ul><li>Aptitude </li></ul></ul></ul><ul><ul><ul><li>Hotel & Catering </li></ul></ul></ul><ul><ul><ul><li>Industrial </li></ul></ul></ul><ul><ul><ul><li>PC Basics </li></ul></ul></ul><ul><li>Can Do, Will Do, Will Fit </li></ul><ul><li>Testmaker </li></ul><ul><li>Interskill Training </li></ul><ul><li>Extensive Catalogue of online training </li></ul><ul><li>MS Office 2003 & 2007 </li></ul><ul><li>PRINCE2 </li></ul><ul><li>ITIL V3 </li></ul><ul><li>Six Sigma </li></ul><ul><li>HR </li></ul><ul><li>Marketing </li></ul><ul><li>Customer Service </li></ul>
  7. 9. Breakdown of Assessment Catalogue Administration/Secretarial Can Do Typing Data Entry (numeric/alpha) MS Office 2003 PC Basics Saville & Holdsworth (SHL) Analysing Numerical Data Attention to Detail Basic Arithmetic Basic Word Usage Checking Visual Data Classification & Filing Comprehension Following Instructions Inventory Checking Proof Reading Reasoning Using Diagrams Recognising Shapes Shorthand Audio Typing (Dictation) Call Centre Call Centre Aptitude Will Do – Motivation Audio Data Entry Will Fit Languages (Oral & Written) English French German Dutch Japanese Spanish Italian Polish Portuguese Romanian Swedish Welsh Others Aptitude Hospitality & Catering IT Professional Psychometric (OPQ/CCSQ) Industrial Warehousing Manual dexterity Workplace Safety Accounting/Finance Accounts Payable Cash Book/Bank Rec Payroll/Wages Clerk Purchase Ledger SAGE Sales Ledger/Credit Control
  8. 10. Customer Service
  9. 11. Customer Service/Call Centre Audio/Data Entry <ul><li>Evaluate candidates who are working in a ‘customer focused’ environment </li></ul><ul><li>Attention to detail skills </li></ul><ul><li>Ideal for Inbound Call Centres </li></ul><ul><li>Interactive test where the candidate listens to a conversation between a customer and a Call Centre Agent </li></ul><ul><li>Behavioural Call Centre testing also available </li></ul>
  10. 12. Popular Assessment methods vs Predictive Validity Unstructured interviews Structured interviews Resumes Reference checks Simulations Personality Popular Selection methods Structured application forms Cognitive Objectivity & Reliability Low Medium High Impact of unreliable selection process. GM% High High Client & Candidate Satisfaction / Retention Low Source : Robertson, I.T & Smith, M. (2001) and Schmidt, F. L. & Hunter, J. E. (1998) Cost / Effort
  11. 13. Main Assessment Usage Value Added Services Professional service capability Selection Process Development Learning Increases Reliability & Objectivity Identifying development needs Identify learning gaps
  12. 14. Who uses Candidate Assessment in the Adecco Group? Netherlands Nigeria Poland Romania Russia Serbia Slovakia Slovenia South Africa Spain Sweden Switzerland Turkey UK Canada United States Argentina Brazil Ecuador Uruguay Chile Colombia Peru Puerto Rico Colombia Mexico Austria Belgium Czech Croatia Denmark Finland Norway Sweden France Germany Greece Hungary Ireland Italy Luxembourg China Taiwan Hong Kong Singapore Thailand Malaysia Australia New Zealand New Caledonia