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Bring your own… everything! 
The impact of modern technology on knowledge 
sharing and the design of systems 
Sharon Richa...
ReadMe.First 
This presentation was delivered on 5th November 2014 for the International 
Society for Knowledge Organizati...
Who am I? 
Observer of the possibilities created when 
people, information and technology collide 
20+ years industry expe...
The Agenda 
Trends in behavioural 
change driven by mobile 
technology 
The impact of behavioural 
change on technology in...
Mobile Economic Time
Increasing Availability 
06 . . 09 . . 12 . . 15 . . 18 
= unaware of need to act 
Mobile notifications enable you to reac...
Flattening Hierarchies 
Standard Decision Processes Flexible Decision Guidelines 
You can’t speed up decisions if you 
alw...
Learning by Doing
Simplicity trumps Features 
4 
mins 
5 
days 
2 
wks 
3 
mths 
5 
mths 
Source: Given Tablets, Ethiopian Children Teach Th...
Employment Shifts 
35% of US workers today are “contingent” - 
freelance, temporary, part-time, contractors 
70% of US wor...
Self-organising Networks
Having a stake in the outcome 
“Find one video game that is not about learning” 
- Dr Keith Devlin, Stanford University
Behavioural Trends 
Interactions taking place 
anytime, anywhere bypass 
controlled decisions 
Simplicity democratises 
ac...
The Agenda 
Trends in behavioural 
change driven by mobile 
technology 
The impact of behavioural 
change on technology in...
The landscape has changed 
Source: http://www.go-gulf.com/60seconds.jpg
“Bring your own device” 
Online Services 
Enterprise Systems
“Bring your own network”
“Bring your own identity” 
“42% of users update their profile 
regularly on LinkedIn” 
- Gartner CIO Symposium, 2013
“Bring your own apps” 
“By 2020, enterprises and governments will fail to protect 75% of 
sensitive data, will declassify ...
Redefining Productivity
“Bring your own… everything”
The Rise of Virtual Personal Assistants 
Respond Notify Adapt
How Disruptive? 
Mainframe vs PC 
PC vs Mobile
The Agenda 
Trends in behavioural 
change driven by mobile 
technology 
The impact of behavioural 
change on technology in...
Employee Engagement
Which identity? 
‘Business’ Me ‘Consumer’ Me 
• Communicates digitally 
via email 
• Uses half a dozen ageing 
desktop app...
ICT Challenges
Shifting Expectations 
“We didn’t want Support getting blamed for remote 
wiping somebody’s family photos” 
- Mike Newton,...
Office Layout
Mobile in the Office 
“60% of USA jobs are now non-routine, 
up from 45% in 1975” 
- Gartner CIO Symposium, 2014
Improving Knowledge Flows 
Per Employee Before After 
Square footage 212 156 
Furniture cost $9,100 $4,900 
Hours lost to ...
New Organisations? 
Connected & Mobile with 
Virtual Assistance 
= Amplified Individuals
Bring your own… everything! 
The impact of modern technology on knowledge 
sharing and the design of systems 
Sharon Richa...
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Impact of mobile devices on knowledge organization

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Presentation to the International Society of Knowledge Organisation (ISKO) at City University, London in November 2014. Looking at the impact of mobile devices on knowledge sharing and the design of systems

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Impact of mobile devices on knowledge organization

  1. 1. Bring your own… everything! The impact of modern technology on knowledge sharing and the design of systems Sharon Richardson Joining Dots @joiningdots www.joiningdots.com
  2. 2. ReadMe.First This presentation was delivered on 5th November 2014 for the International Society for Knowledge Organization (ISKO) at an event hosted by the Department of Library and Information Science at City University, London The event was looking at the impact of mobile devices on learning and knowledge organisation - http://www.iskouk.org/events/mobileKO_Nov_2014.htm Usual disclaimers: All content is for information purposes only with no warranties or guarantees regarding its accuracy, precision or relevance. Use at your own risk. All product names, images, logos, brands and other trademarks are the property of their respective owners © 2014 Joining Dots. All rights reserved. With the usual caveat – happy for content to be reused under Creative Commons for non-commercial purposes provided attribution to the original source is given
  3. 3. Who am I? Observer of the possibilities created when people, information and technology collide 20+ years industry experience Focused on knowledge-centric solutions Variety of roles: client, vendor, consultant Currently an independent advisor in digital workspaces … and post-grad student at UCL researching smart cities
  4. 4. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems
  5. 5. Mobile Economic Time
  6. 6. Increasing Availability 06 . . 09 . . 12 . . 15 . . 18 = unaware of need to act Mobile notifications enable you to react and adapt to unplanned situations
  7. 7. Flattening Hierarchies Standard Decision Processes Flexible Decision Guidelines You can’t speed up decisions if you always need permission to act
  8. 8. Learning by Doing
  9. 9. Simplicity trumps Features 4 mins 5 days 2 wks 3 mths 5 mths Source: Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/
  10. 10. Employment Shifts 35% of US workers today are “contingent” - freelance, temporary, part-time, contractors 70% of US workers report that they are not engaged at work The next generation is expected to change careers at least 10 times before the age of 40 Source: What The Future of Work Looks Like - Fortune Magazine, May 2014 http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/
  11. 11. Self-organising Networks
  12. 12. Having a stake in the outcome “Find one video game that is not about learning” - Dr Keith Devlin, Stanford University
  13. 13. Behavioural Trends Interactions taking place anytime, anywhere bypass controlled decisions Simplicity democratises access to information and provides easier learning Self-organising networks can outperform traditional decision hierarchies
  14. 14. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems
  15. 15. The landscape has changed Source: http://www.go-gulf.com/60seconds.jpg
  16. 16. “Bring your own device” Online Services Enterprise Systems
  17. 17. “Bring your own network”
  18. 18. “Bring your own identity” “42% of users update their profile regularly on LinkedIn” - Gartner CIO Symposium, 2013
  19. 19. “Bring your own apps” “By 2020, enterprises and governments will fail to protect 75% of sensitive data, will declassify and grant broad/public access to it” - Gartner CIO Symposium, 2013
  20. 20. Redefining Productivity
  21. 21. “Bring your own… everything”
  22. 22. The Rise of Virtual Personal Assistants Respond Notify Adapt
  23. 23. How Disruptive? Mainframe vs PC PC vs Mobile
  24. 24. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems
  25. 25. Employee Engagement
  26. 26. Which identity? ‘Business’ Me ‘Consumer’ Me • Communicates digitally via email • Uses half a dozen ageing desktop applications • Sits through meetings • Ignores the intranet • Communicates digitally via social media • Uses 40+ mobile apps, frequently updated • Participates in meet-ups • Loves the Internet Anxiety occurs when people try to do today’s jobs with yesterday’s tools - Herbert Marshall McLuhan (d. 1980)
  27. 27. ICT Challenges
  28. 28. Shifting Expectations “We didn’t want Support getting blamed for remote wiping somebody’s family photos” - Mike Newton, Global Finance, Barclays
  29. 29. Office Layout
  30. 30. Mobile in the Office “60% of USA jobs are now non-routine, up from 45% in 1975” - Gartner CIO Symposium, 2014
  31. 31. Improving Knowledge Flows Per Employee Before After Square footage 212 156 Furniture cost $9,100 $4,900 Hours lost to noise 32.0 22.8 Email volume ↓ 50% Time looking for meeting rooms ↓ 16% Overall satisfaction with workspace 34% 64% Source: Eli Lilly’s High-Performance Office Space, Harvard Business Review http://hbr.org/2011/09/high-performance-office-space/ar/1
  32. 32. New Organisations? Connected & Mobile with Virtual Assistance = Amplified Individuals
  33. 33. Bring your own… everything! The impact of modern technology on knowledge sharing and the design of systems Sharon Richardson Joining Dots sharonr@joiningdots.com www.joiningdots.com

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