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When Patient Engagement is the Standard of Care, Is                               HealthIT Ready?         Dave Chase, Foun...
Conflict of Interest Disclosure         Dave Chase, CEO Avado, Writer for HIMSS, Reuters,             TechCrunch, Forbes, ...
Learning Objectives1.   Describe how patient centered communication strategies like online     appointment scheduling, rem...
Conflict of Interest Disclosure     Dave Chase, CEO Avado, Writer for HIMSS,Reuters, TechCrunch, Forbes, The Doctor Weighs...
Key Mortality Indicators
The “MAAAP”to theBusiness Casefor PatientEngagement
MAAAP20%Marketing & Market Share                http://bit.ly/MDBrokenRecord
MAAAP  Accountable model successdepends on patient engagement                   http://bit.ly/PatientsControlOutcomes
MAAAPAdministrative Savings
MAAAP             Avoiding vendor dependency                           “No specific reason is given for the closure, but  ...
MAAAPPatient Satisfaction                       http://bit.ly/7PatientCentricHabits
Tips from Two-time Survivor    Professional background: Journalism, Marketing and PR    Management for hospital systems, a...
Include patient input in the design and development     process, and build in feedback mechanisms                         ...
Patient Relationship Management     Deployment Model                                                                      ...
When Patient Engagement is the Standard of Care – Is                       HealthIT Ready?Dave Chase, CEO, Avado (Patient ...
HIMSS Patient Experience Forum - Business Case for Patient Engagement
HIMSS Patient Experience Forum - Business Case for Patient Engagement
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HIMSS Patient Experience Forum - Business Case for Patient Engagement

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When effective patient engagement is the Standard of Care, will HealthIT be ready?

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HIMSS Patient Experience Forum - Business Case for Patient Engagement

  1. 1. When Patient Engagement is the Standard of Care, Is HealthIT Ready? Dave Chase, Founder, Avado (Patient Relationship Management software); Contributing Editor, HIMSS “Engage! Transforming Healthcare Through Digital Patient Engagement”DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.
  2. 2. Conflict of Interest Disclosure Dave Chase, CEO Avado, Writer for HIMSS, Reuters, TechCrunch, Forbes, The Doctor Weighs In• Salary: No salary• Royalty: No royalties• Receipt of Intellectual Property Rights/Patent Holder: N/A• Consulting Fees (e.g., advisory boards): N/A• Fees for Non-CME Services Received Directly from a Commercial Interest or their Agents (e.g., speakers’ bureau): N/A• Contracted Research: California Health Care Foundation, Direct Primary Care “landscape” paper• Ownership Interest (stocks, stock options or other ownership interest excluding diversified mutual funds): None besides Avado• Other:
  3. 3. Learning Objectives1. Describe how patient centered communication strategies like online appointment scheduling, reminders, prescription refills, and virtual doctor visits have improved clinic revenue and patient satisfaction2. Describe about the latest in patient centered design and engagement strategies from large systems and how to apply them to small practices, ACOs, Medical Homes and community health centers3. Describe with a toolkit of best practices in patient communication and engagement strategies that you can use to boost your bottom line, set your practice apart, and provide care that satisfies and even delights your patients and customers
  4. 4. Conflict of Interest Disclosure Dave Chase, CEO Avado, Writer for HIMSS,Reuters, TechCrunch, Forbes, The Doctor Weighs In, California Health Care Foundation Has no real or apparent conflicts of interest to report.
  5. 5. Key Mortality Indicators
  6. 6. The “MAAAP”to theBusiness Casefor PatientEngagement
  7. 7. MAAAP20%Marketing & Market Share http://bit.ly/MDBrokenRecord
  8. 8. MAAAP Accountable model successdepends on patient engagement http://bit.ly/PatientsControlOutcomes
  9. 9. MAAAPAdministrative Savings
  10. 10. MAAAP Avoiding vendor dependency “No specific reason is given for the closure, but Verizon does detail, ‘a whole new tech landscape’ shaping its decision, and that the company is ‘evolving’ strategy..”Impossible for any one vendor/carrier to address all of the vast arrayrequirements associated with patient engagement http://bit.ly/EngagementBusinessCase
  11. 11. MAAAPPatient Satisfaction http://bit.ly/7PatientCentricHabits
  12. 12. Tips from Two-time Survivor Professional background: Journalism, Marketing and PR Management for hospital systems, a global enterprise level EMR firm and global tech firms including Intel and HP. Personal: Two time cancer survivor. Breast cancer as a young adult, in full remission. Now living with a rare, chronic form of leukemia (CML) diagnosed three years ago. Online bio: • http://www.empowher.com/users/pat-elliott • http://www.cmleukemia.com/pat-elliott.html http://bit.ly/2xSurvivor
  13. 13. Include patient input in the design and development process, and build in feedback mechanisms http://bit.ly/NimbleMedicine
  14. 14. Patient Relationship Management Deployment Model Custom < 1 day Work with implementation < 1 day teams to complete custom integrations 30 minutes Import and configure Import patients additional services 30 minutes Select and deploy Share services basic forms (check with partners and 15 minutes in, onboarding, Setup schedule colleagues Invite staff care plans, etc.) (codes, colors, workflow) Create account Invite partners and colleaguesInvite patients by email Setup branding
  15. 15. When Patient Engagement is the Standard of Care – Is HealthIT Ready?Dave Chase, CEO, Avado (Patient Relationship Management software) @chasedave, dchase@avado.com DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.

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