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FM Leadership in a social media context


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Closing address delivered at the 2014 SAFMA Conference. Addresses how social media can be used to build a personal leadership brand in facilities management

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FM Leadership in a social media context

  1. 1. Big Data, analytics and its impact on asset management Dr John Wentzel Chief Executive Officer Drake & Scull 2014 SAFMA Conference 4-5 June 2014
  2. 2. Social media & business impact
  3. 3. Outcome of the Ford Fiesta 2009 campaign
  4. 4. Impact of social media on leadership
  5. 5. We are now in the era of Big Data
  6. 6. The concept of Big Data Combing these aspects of Big Data will allow extraction of value using new management approaches By 2020 the volume of data generated will fill 3 Libraries of Congress every second
  7. 7. What can Big Data do? Using data & remote sensors, KTH has reduced traffic congestion by 20%, travel times by 50% and emissions by 10%. Using networked river sensors measuring variables in real time officials can improve resource management & react to problems. Using machine sensors, climate data and user energy demand, turbines can be placed and managed for optimal efficiency
  8. 8. Big Data in facilities management? What if you could combine access control data, weather data, air-conditioning performance and automatically adjust performance to save energy? What if, using remote smart sensors, GIS co- ordinates, you did not need to look for your building stock – but it told you where it was? What if you could use Big Data and analytics to identify patterns in purchasing behavior that correlate with fraud and corruption ? What if you could combine citizen satisfaction feedback, staff morale measures and maintenance records to link asset performance to delivery?
  9. 9. Asset management challenges in the state Regulatory Increased demands for proof of regulatory compliance Costs Requirement to stretch spend further Environmental Societal pressure to demonstrate sensitivity to the environment Governance Fighting fraud & corruption Service delivery Citizens seeking evidence of improved delivery All of these challenges require the use, manipulation, transformation and interpretation of data Embracing Big Data has the potential to help address all of these challenges
  10. 10. The way forward with Big Data Treat data as an asset in the same way that a physical asset is treated Have a strategy for your data, the same way you have a property strategy Assess the quality of your data, the way you assess asset quality Consider piloting, on a small scale, using data in in asset management
  11. 11. Summary • Big data is increasingly prevalent and its impact is only likely to grow. • Big data can be particularly advantageous when applied to the management of facilities. • The use of Big Data moves the management of assets from a reactive to a predictive approach. • The use of Big Data can allow the state to meet some of its most pernicious asset challenges.
  12. 12. Thank You Please feel free to contact me on jwentzel@drake- or via twitter @johnwentzelceo