1. John Sutz
946 Cornwall Court, Marietta GA 30064
404.406.3841 firstname.lastname@example.org www.linkedin.com/in/johnsutz
Profile: Ambitious and experienced candidate, with 15 years of success in customer engagement, process
improvement, operations, budget management, cost containment and staff training and development. An inspired
leader who will exceed expectations through lead-by-example work style, sales/marketing, business acumen, critical
thinking, issue resolution and expertise to influence relations across diverse groups.
Demonstrated change management skills in a large multi-departmental organization, with success in leading a
flexible/diverse workforce in areas of team building, coaching and cultural transformation.
Experience improving organizational effectiveness, optimizing workflow, executing on strategic goals, increasing
team productivity, developing/implementing best practices, and managing within strict guidelines.
Outstanding ability to establish/maintain relationships at every level, with a persuasive communication style that
affects positive staff behaviors, performance improvement, goal achievement, and bottom-line contribution.
Personal and professional dedication to maximizing organizational efficiency, and empowering others to
succeed and expertly balancing corporate goals and customer expectations.
Process Improvement Production & Logistics Systems Strategic Planning Best Practices & Optimization
Client/Quality-Focused Project Management Customer Engagement Organizational Change Issue Resolution
High-Pressure Environments Tracking & Analysis Budget Preparation/Management Over-Quota Achievement
Executive Team Leader - Logistics – Target Corporation – Multiple Locations 2012 – Present
Appointed district training resource for logistics processes and fulfillment program rollout across 12 of the
area’s most under-performing stores (bottom 10%) stores to improve programs and processes.
Achieved highest number of fulfilled orders out 72 stores, 97.6% on time, implemented weekly merchandising
and pricing strategies 100% on time and increased productivity by 3.5% from prior year.
Improved the team to be the most productive in the 12-store group and generated one of the highest gross
margins, 36% versus an average of 34% across many other stores.
Expertly manage diverse logistics and operations teams of 50 team members by creating effective scheduling
and implementation of efficient processes to maximize productivity and meet payroll budget.
Display industry-leading operational controls, and ensure sufficient human, financial, technological, and
material resources are available to meet changing customer demands and company goals.
Analyze weekly tools and reports to uncover, address and implement logistics best practices, progressive team-
building, and training to support operational excellence and increased morale.
Facilitate bi-weekly meetings to review key metrics and solicit feedback at the district, regional & company-
wide levels, and hold self and associates accountable for achievement of positive results.
Develop and implement world-class merchandising initiatives including the use of technology and other
concepts to increase effectiveness and efficiency and ensure staff/time optimization.
Develop and enhance training programs and communication strategies, resulting in lower turnover, process
improvement, operational efficiency, and expense management.
Assessed current training programs and business processes by analyzing current and future retail training
needs, researching industry best practices and recommending changes to company executives.
2. John Sutz – Page 2
Executive Team Leader -Assets Protection – Target Corporation – Multiple Locations 2010 – 2012
Achieved yearly shortage goal by over 10% with reduction by collaboratively leading inventory shrink initiatives
and developing solutions to support the stores and safeguard the assets of the company.
Played key role exceed all key metrics in payroll and sales goals, reduced overtime by 250 hours YOY, and
chosen by executive leadership as the top performer in the district during the busiest time of year 4th quarter.
Hosted bi-weekly conference call to influence shortage awareness culture within the district, resulting in a
heightened consciousness to the impact of loss on the company’s and employees’ bottom line.
Partnered with management to uncover preventive loss prevention measures, assessed high-shrink stores
through analysis, visits and monitoring and influenced regional, district and field decisions.
Developed and implemented in-depth program including meetings and team training to increase the attention
place on safety in the workplace, resulting in a 40% decrease in workplace security incidents.
Managed annual store inventory process to 98.7% accuracy (in top 5 of 76 stores), reported accurate counts
and audits and introduced cost-efficient asset management strategies that were adopted as standard.
Trained new hires in successful guest relations, product knowledge, and commitment to professionalism and
applied a performance-based rating structure that resulted in the promotion of 30% of direct reports.
Interface with all levels of management (Sr. Vice Presidents, Vice Presidents, Store Directors, District Managers
and others) to build consensus around all asset protection changes, issues and rollout plans.
Executive Team Leader - Replenishment – Target Corporation, Multiple Locations 2007 – 2010
Consistently achieved aggressive sales goals while maintaining tight budget control and payroll reduction
initiatives through well-defined expense management programs for annual sales or $42M+.
Appointed as district trainer by senior leadership for new-enroll program of sales floor managers and drove
sales by overseeing sales floor and guest service operations throughout entire store.
Gained excellent reputation as a staffer who could lead store during leader-on-duty shifts (3-4 times/week)
ensuring productivity, guest experience and on-brand merchandising throughout all work centers.
Developed and implemented employee training, development, talent acquisition/retention, and performance
improvement plans, leading to improved customer service and employee commitment.
Maintained and championed all policies, procedures and quality standards, utilizing a continuous improvement
approach to ensure a high quality, cost effective and guest-focused operation.
Displayed customer-focused business relations and directed and led diverse team resulting in low turnover
while meeting aggressive cost constraints by demonstrating a strong commitment to company objectives.
Department Head - Outside Garden – The Home Depot, Atlanta, GA 2001 – 2007
Exceeded $4M sales plan by 20% through the development and delivery of innovative programs that replaced
ineffective sales programs by newer plans that invigorated staff and managers.
Analyzed store and industry data to identify trends and implemented creative changes to streamline and/or
improve operational efficiency and effectiveness, reduce operating costs and increase staff training.
Grew sales, profits, managed operations, maintained high customer service, enforced high store standards and
provided calm yet decisive leadership to a diverse team of up to 10 people.
Reviewed merchandising efforts including inventory and turn rates, and controlled expenses and payroll.
Addressed employee challenges, issues and opportunities in a direct, timely and constructive manner,
partnering appropriately with Human Resources as needed.
Georgia Southern University, Statesboro, GA: Bachelor of General Studies (2006)
Major: Business & International Studies Concentration Minor: Hotel & Restaurant Management