Presentazione sulla soluzione Social Communication (UC&C) di IBM Sametime

1. John Pierre Campitelli – UCC Solution Representative
IBM Collaboration Solutions
Unified Communications and Collaboration
© 2011 IBM Corporation

2. Molti modi per comunicare e collaborare
La mia rete Moduli Comunità
File
Eventi Grafici Attività
Migliorare la produttività delle persone nel contesto
del proprio lavoro quotidiano
2 © 2011 IBM Corporation

3. Molti modi per Comunicare
3 © 2011 IBM Corporation

4. Semplice, Flessibile, Facile da usare
4 © 2011 IBM Corporation

5. Comunicazioni in Contesto
5 © 2011 IBM Corporation

6. Riduzione dei Costi
6 © 2011 IBM Corporation

7. Drivers: Produttività
Tempi di risposta ridotti
agli ormai consueti
cambiamenti di contesto
economico
Maggior produttività della
forza lavoro
7 © 2011 IBM Corporation

8. Drivers: Savings
Opportunità di riduzione
dei costi legati agli
spostamenti sfruttando le
tecnologie di
comunicazione a distanza
8 © 2011 IBM Corporation

9. Drivers: social responsibility
Minor spostamenti =
minor carbon footprint
Maggior flessibilità =
miglior life/work balance
9 © 2011 IBM Corporation

10. L’esperienza degli “early adopter”
Tre maggiori benefici riscontrati in aziende con una piattaforma UC già dispiegata
10 © 2011 IBM Corporation

11. Convergenza funzionalità di Unified Communication con quelle di
Collaboration
11 © 2011 IBM Corporation

12. Piattaforma IBM di
http://www-01.ibm.com/software/lotus/socialcollaboration/
Social Collaboration
12 © 2011 IBM Corporation

13. Strategia IBM
13 © 2011 IBM Corporation

14. Piattaforma IBM Sametime
Conferencing
Voice Mobile
Instant
Messaging
Messaging
aperta Call Management Communities
sicura
estendible multi-
multi-piattaforma scalabile
14 © 2011 IBM Corporation

15. IBM Sametime UCC Client
1:1 chat
Group chat
Public IM access
File transfer
Audio
P2P video
Notes/Outlook/Office
integration
15 © 2011 IBM Corporation

16. IBM Sametime UCC Client – Advanced
1:1 chat
Group chat
Public IM access
File transfer
Audio
Video
Screen share
Persistent chat
Broadcast tools
Geo location svc
16 © 2011 IBM Corporation

17. IBM Sametime Web Conferencing oggi
LotusLive
Meetings
17 © 2011 IBM Corporation

18. IBM business partner:
integrazione audio/video e telefonica
Audio / Video
Conferencing
Enterprise PBX
Partner developed
Plug-ins to IBM APIs
18 © 2011 IBM Corporation

19. Supporto per due A/V adapter
Collega Sametime a due sistemi esterni audio e video contemporaneamente
Utenti possono selezionare il servizio più appropriato da utilizzare per ogni chiamata o
conferenza
Gestione centrale a ciascun servizio controllato via policy
Voice
Audio Bridge
Connector
Video Conferencing
Connector
Sametime
Media Manager
Voice and Video
19 © 2011 IBM Corporation

20. Integrazioni con il mondo della telefonia
Integrazione con singolo vendor
▬ Plugin lato client
▬ Server side (TCSPI)
Integrazione multi vendor
▬ IBM Sametime Unified Telephony (SUT)
▬ IBM Sametime Unified Telephony (SUT) Lite
20 © 2011 IBM Corporation

21. is-phone® – Integrazione IBM Lotus Notes / Sametime
http://www.iscoord.com
21 © 2011 IBM Corporation

22. IBM Sametime Unified Telephony
Servizi di presence con centralini
RRich Delivers
and consistent di svariati
Softphone end user experience vendor
Intelligent Call Management
22 © 2011 IBM Corporation

23. SUT - Programma di validazione dell’interoperabilità
Telephony
Gateway
Voice
Performance
& Devices
23 © 2011 IBM Corporation

24. IBM Sametime Unified Telephony
1:1 chat
Group chat
Public IM access
File transfer
Audio
Video
Screen share
Persistent chat
Broadcast chat
Click to call
Call management
Softphone
Any phone/ PBX
24 © 2011 IBM Corporation

25. IBM Sametime Unified Telephony
Multi-vendor PBX integration
Aggregated Sametime and phone presence
Unified business number
Rules based call management
Embedded softphone
Initiate a call from Sametime
Initiate an ad-hoc conference
IBM Lotus IBM Lotus
Sametime Sametime
Server Unified
Telephony
25 © 2011 IBM Corporation

26. Architettura IBM Sametime Unified Telephony
Telephony 2 x IBM System x3550
Application
Sametime VP VP Server
Telephony
Connect Sametime 8 Application
Server Server
Telephony
Plug-ins
Softphone SIP Telephony
Control
Server
Telephony 2 x IBM System x3650T
Control Model: 7980PBC
Server
SIP SIP SIP SIP
PSTN Gateway
SIP PBX SIP PBX Gateway Non-SIP PBX
Existing ST Components PSTN
New SUT Components
Existing SIP PBX
Existing non-SIP PBX
26 © 2011 IBM Corporation

27. IBM SUT Lite Client License
SUT Lite Client è una nuova opzione che abilita alle
chiamate audio e video in entrata ed uscita dal client
Sametime Connect
Infrastruttura minima e semplice configurazione
• Nessun plug-in richiesto lato client
• Utilizza un SIP trunk tra il Sametime
Media Manager ed un sistema (PBX /
MCU / Gateway) certificato di terze
Infrastrutture SIP certificate:
• Avaya Aura 6
• Cisco PBX
• Cisco/ Tandberg MCU VCS 6.1
• Dialogic Gateway DMG 6
• Polycom MCU RMX 7.1+
• Radvision MCU Scopia 7.5
27 © 2011 IBM Corporation

28. Architettura IBM Sametime Unified Telephony Lite
Altri utenti
External
phones
PSTN
TDM
Gateway
Utenti
Sametime
SIP
endpoints
Sametime Media SIP Certified 3rd Party SIP
Manger Trunk Infrastructure
Sametime
Presence / IM H.323
Server Gateway
SIP Audio/ Video H.323 legacy
Note: Sametime Media Manager and Sametime Presence/IM Conference video rooms
Servers are part of a standard Sametime deployment bridge
28 © 2011 IBM Corporation

29. IBM Sametime 8.5
Nuova Interfaccia Sametime per i meeting online
Nuovo Sametime Web browser e interaccia mobile
Semplificare l’abilitazione UC dei processi di
business ed applicazioni
Miglior qualità video ed interoperabilità
29 © 2011 IBM Corporation

30. Integrazione del calendario di
Lotus Notes o
Microsoft Outlook
Facile creare o partecipare
ad un meeting
Meetings plug in per Tutti gli appuntamenti del
Sametime Connect proprio calendario sono
o Lotus Notes client
visualizzati
30 © 2011 IBM Corporation

31. Invite others by dragging
from your buddy list into the Presenter tools – thumbnails of
room. View list by name or slides, laser pointer, annotations,
picture. size display
Set room permissions
Materials are stored in the
meeting room library, which
lists all documents and URLs
shared in the meeting.
Create polls, take screen
shots, and paste files into
the library.
Sametime rich client
Facile partecipare ad un meeting
Rich text and emoticons
available in the group chat.
31 © 2011 IBM Corporation

32. Click to start/stop video.
Video starts after joining
the audio call. Video
‘canvas’ area contains a
single composite
embedded video stream. Lotus Sametime installed client
Additional tools
Call and video controls
List of participants shows
connection status
Room tools give you access
to meeting room settings.
Meeting leader or Also use to create reports,
approved user can record showing attendance, action
meeting – both the shared items, meeting minutes, and
content and the meeting what was shared.
audio. Save to standard
.MOV file format
32 © 2011 IBM Corporation

33. Funzionalità Audio / Video
Voice/Video Chats Lotus Sametime 8.5 client
▬ Supporto per chat, VoIP audio/video chats &
meeting / riunioni online
Lotus
Sametime 8.5 ▬ Multi-way conversazioni voce e video
▬ Active speaker switching
▬ Codec standard A/V streams
▬ H.263, H.264
Meetings
▬ G.711, G.722.1, iSAC
▬ A/V client basato su SIP
Lotus Sametime 8.5 Media Manager server
▬ SIP proxy registrar
▬ conference focus basato su SIP
▬ Media router (packet switcher)
Integrazioni con terze parti
33 © 2011 IBM Corporation

34. Room Video
Conferencing
systems
Integrazione video
Telepresence
Voice/
Video calls
Partner
delivered
connectors
H.323, ISDN
Meetings
34 © 2011 IBM Corporation

35. Integrazione IBM Sametime 8.5.x
Radvision SCOPIA Elite
Continuous Presence view
Layout personalizzabile
Undocking della finestra video
Scelta del device preferito
SCOPIA Elite 5230
35 © 2011 IBM Corporation

36. Integrazione IBM Sametime 8.5.2 / Radvision Scopia Elite
Architettura d’integrazione “server-side”
http://www.radvision.com/Unified-Communications/SCOPIA-IBM-Connectors/
36 © 2011 IBM Corporation

37. Integrazione IBM Sametime 8.5.2 / Polycom RMX / DMA
Polycom Conferencing Add-in
for Lotus Sametime
http://www.polycom.com/ibm
37 © 2011 IBM Corporation

38. Integrazione IBM Sametime 8.5.2 / Cisco Tandberg (ilink)
TeamCall Video Conferencing for IBM Lotus Sametime and Tandberg
Supports:
• Tandberg Codian MCU 42xx/45xx series
• Tandberg MSE 8000 with MCU-blades 8410, 8510
• Tandberg VCS
• Avistar MCU
38 © 2011 IBM Corporation

39. zero download
Nuova interfaccia Browser per partecipanti
39
User experience subject to change © 2011 IBM Corporation

40. Web browser client
Stessa interfaccia
usando un browser
40 © 2011 IBM Corporation

41. IBM Sametime mobile client
Blackberry (OS 4.1 and above)
Windows Mobile v5/6 (Professional & Standard)
Nokia S60 E-Series & Sony Ericsson (M600, P990, P1i)
Apple iOS (iPod Touch, iPhone and iPad)
41 © 2011 IBM Corporation

42. BlackBerry Client for IBM Lotus Sametime 2.5
Gratuito
Push OTA dal BES o scarica da internet
Miglior integrazione con i contatti
Gestione della presenza dal home screen
Emoticons
Notifiche per alertare quando i propri
collaboratori diventano raggiungibili
http://na.blackberry.com/eng/support/downloads/
im.jsp#tab_tab_sametime
42 © 2011 IBM Corporation

43. Nuovo!
Apple iOS native client
43
User experience subject to change © 2011 IBM Corporation

44. Processi abilitati alla comunicazione
Communications Enabled Business Processes (CEBP)
Applicazioni &
Processi
44 © 2011 IBM Corporation

45. IBM Sametime 8.5
Web 2.0
Nuovo
Sametime Links Toolkit
AJAX/WEB 2.0
zero download
facilita
integrazione
45 © 2011 IBM Corporation

46. Integrazione con IBM Lotus Notes, ed IBM Connections
46 © 2011 IBM Corporation

47. IBM Sametime integrato con Microsoft Office e Outlook
http://www-10.lotus.com/ldd/stwiki.nsf/dx/Sametime_with_Microsoft_Office_and_Sharepoint_Integration_Guide
47 © 2011 IBM Corporation

48. IBM Sametime integrato con Microsoft SharePoint
48 © 2011 IBM Corporation

49. IBM Sametime integrato con IBM Lotus Quickr
49 © 2011 IBM Corporation

50. IBM Sametime integrato con IBM Cognos
50 © 2011 IBM Corporation

51. 51 © 2011 IBM Corporation

52. IBM Sametime Software Development Kit (SDK)
Toolkit Purpose Runtime
Community Server Build Java components that add or extend services on the Sametime server. Server
Connect Build Eclipse plug-ins to extend or integrate with the Sametime Connect Desktop
client.
Connect Web Surface functionality from the Sametime Connect client into Web Web browser
applications using Javascript and HTML.
Directory and Build Windows-only C++ or platform-independent Java server-side Server
Database components that provide integration with databases and directory
Access servers.
Helper Integrate Sametime functionality into the desktop and into third-party Desktop
desktop applications.
Java Add Sametime functionality to Java applications; build server-side plug-ins. Desktop, server
Links Add Sametime functionality to Web applications using Javascript and HTML. Web browser
Monitoring and Access Sametime server statistics in XML format via HTTP. Desktop, server
Statistics
Online Meeting Schedule and manage online meetings via HTTP (includes MRC Desktop, server
extensibility).
Proxy Add Sametime functionality to Web applications using standard UI Widgets Desktop
built on Javascript and Dojo.
TCSPI Integrate telephony services into the Sametime Connect client . Server
52 © 2011 IBM Corporation

53. Ecosistema IBM Sametime 8.5
Telephony, Conferencing, Audio, Video and Mobile Solutions
Solutions and Services
Headsets and Sound Devices
Media Gateways and Connectivity
53 © 2011 IBM Corporation

54. jabra.com/IBM5forfree
Soluzioni Jabra Corded per ogni profilo d’utente
USER TYPE
DESK CENTRIC OFFICE CENTRIC MOBILE CENTRIC
BEST
Jabra BIZTM 2400 Jabra BIZTM 2400 Jabra BIZ 2400
BETTER
Jabra GN2000 Jabra SPEAKTM 410 Jabra GN2000 Jabra SPEAKTM 410 Jabra GN2000 Jabra SPEAKTM 410
GOOD
New
Jabra BIZTM 620 Jabra BIZTM 360 Jabra UC Voice 150/550/750 Jabra UC Voice 250/550/750
54 © 2011 IBM Corporation

55. Le soluzioni wireless Plantronics per IBM Sametime
55 © 2011 IBM Corporation

56. Le soluzioni a filo Plantronics per IBM Sametime
56 © 2011 IBM Corporation

57. IBM Sametime 8.5 – Componenti logici
Lotus Sametime Clients
PC (Windows®, Mac, Linux) Web
browser, mobile devices
HTTP VP HTTP
SIP, RTP Presence & Advanced
Meetings SIP, RTP
Instant Msg Server
VP VP
Media VP VP
Unified
Manager Telephony
SIP
SIP, TCSPI Lotus Lotus
Sametime Sametime
Proxy Gateway
HTTP SIP, XMPP
Enterprise Enterprise
A/V conf Phone System
bridges/MCU/ Note: Logical servers shown. May be
end points External IM
combined physically depending on
Embedded Applications, Communities user workload and network design
New or updated including Web, Portal etc.
in Sametime 8.5
57 © 2011 IBM Corporation

58. IBM Sametime 8.5 - “All Features” Deployment
Lotus
Sametime
Servers
Lotus Sametime Domino® server Lotus
Lotus Notes
Sametime Web
Clients Presence &
Instant Msg Clients
Lotus Sametime
Proxy
Meetings
Media
Manager
IBM WebSphere® Application
Server / IBM DB2® Universal
Database
In larger deployments, Lotus Sametime servers and database components may be distributed
based on user location, workload capacity, network factors and high availability requirements.
58 © 2011 IBM Corporation

59. System Console: configurazione e policy management centralizzata
Lotus
Sametime
Gateway
Lotus Sametime
Unified
Telephony *
Lotus Sametime
Media
Manager
Lotus Sametime Lotus Sametime Lotus Sametime
Presence/IM Meetings Advanced *
59 © 2011 IBM Corporation

60. IBM Sametime 8.5 piattaforme supportate
Client
▬ Microsoft® Windows® XP® (SP2) and Windows Vista® – 32 and 64 bit (Lotus Sametime Connect
8.5 or Lotus Notes 8.5.1 upgrade)
Browser
▬ Microsoft Internet Explorer® 6.x, 7.x, 8.0 (Microsoft Windows)
▬ Firefox® 2.x and 3.0.x (Microsoft Windows, Mac®, Linux®)
▬ Safari® 3.2 and 4.0.x (Mac)
Server
▬ Microsoft Windows Server 2003/2008 - 32 and 64 bit
▬ Linux (RHEL, SLES) - 32 and 64 bit
▬ AIX® 5.3/6.1
▬ i5/OS® 5.4, 6.1
▬ SolarisTM 10
Altro
▬ Lotus Domino 8.0 / 8.5 for Community / “Classic” meetings
▬ IBM WebSphere Application Server 7 for new servers and gateway
▬ IBM DB2 Universal Database 9.5 for new servers and gateway
60 © 2011 IBM Corporation

61. IBM UC² Roadmap
■ A/V for Web browsers
■ Bandwidth management
■ NAT Firewall Traversal 2011+
■ Larger scale A/V sessions
■ ST Advanced hotfix for 8.5.1 ■ Multiple TCSPI connectors
■ Compliance for ST Advanced ■ ACL's in meetings
■ SUT for 8.5.1 client ■ Sametime Advanced updates
■ More client platforms: ■ SUT updates
Win 7, Linux, Mac (incl 10.6)
■ zLinux svr (Community/Mtgs) 1H2011 Lotus Sametime &
SUT Next
3Q 2010
■ Meetings
■New tools
■ Mobile UC
Lotus Sametime & ■ Native iPhone client
SUT 8.5.2 ■ SUT for mobile devices
■ iPhone/iPad/Android meetings
■ SUT/AV Expanded deployment
Lotus Sametime &
choices
SUT 8.5.1 ■ Cloud UC delivery
The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The
information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a
commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality
described for our products remains at IBM's sole discretion.
61 © 2011 IBM Corporation

62. IBM Sametime 8.5.2 – Temi trattati
Migliorie apportate ai Meeting via web browser per facilitare
l’accesso e le funzionalità
Strumenti per gestire meglio l’uso dell’audio / video per velocizzare
l’adozione della soluzione
Accesso da dispositivi mobili – nuovi device e funzionalità
Nuove opzioni per semplificare il deployment del SUT
62 © 2011 IBM Corporation

63. IBM Sametime Mobile UCC – Android Client
63 © 2011 IBM Corporation

64. Mobile UCC – IBM Sametime Meetings Client
per RIM BlackBerry
64 © 2011 IBM Corporation

65. Mobile UCC – IBM Sametime Meetings client per
iPad “browser”
65 © 2011 IBM Corporation

66. Sametime Mobile UCC - SUT Client
Screenshots and features are for illustrative purposes and subject to change
66 © 2011 IBM Corporation

67. IBM Sametime mobility roadmap
Available 2011 Future
Sametime 8.5.2: Meetings
Presence and chat SUT
SUT dialer Video
Post-8.5.2:
Browser-based Presence and chat Meetings
presence and chat SUT dialer SUT
Browser Based Meetings Video
(tech preview)
Sametime 8.5.2: SUT
Presence and chat
Meetings Video
Presence and chat SUT
67 © 2011 IBM Corporation

68. Project Vulcan: Integrazioni servizi Sametime UCC
Accesso ai
propri contatti
Sametime
Accesso alle
funzionalità Sametime
UCC direttamente
dalla scheda persona
Screenshots and features are for illustrative purposes and subject to change
68 © 2011 IBM Corporation

69. Una soluzione che arriva dal “cloud”
Il modello “software as a service”
Nessun costo di implementazione
Prezzi basati su “abbonamento” annuale
Set di funzionalità flessibili, scalabili, a misura di
esigenza azendale
Completa gestione centralizzata
Architettura sicura, protetta, pensata per il business
69 © 2011 IBM Corporation

70. Un modello collaborativo innovativo
Modelli SaaS
tradizionali
70 © 2011 IBM Corporation

71. Il portfolio di soluzioni LotusLive
eMail Web Conferencing Collaboration
LotusLive LotusLive LotusLive
Notes Meetings Engage
LotusLive LotusLive LotusLive
iNotes Events Connections
71 © 2011 IBM Corporation

72. Il modello di licensing
Tre modalità d'uso
Utente in Trial: Utente abbonato:
•30 giorni •Iscrizione
•Utilizza tutti i servizi nominativa
•Max 100 utenti di •Abbonamento
una singola azienda mensile o annuale
Utente Ospite:
•Invitato da un abbonato
•Funzionalità limitate
•Permessi tipici da “reader”
72 © 2011 IBM Corporation

73. LotusLive Engage
LotusLive Engage mette a
disposizione strumenti online integrati
di social networking e collaborazione
per lavorare con più efficacia.
73 © 2011 IBM Corporation

74. 74 © 2011 IBM Corporation

75. Ulteriori informazioni
Siti web:
• http://www.ibm.com/lotus/sametime
• http://www.ibm.com/lotus/uc2
• https://www-950.ibm.com/blogs/SametimeBlog
• http://www-10.lotus.com/ldd/stwiki.nsf
Per provarlo:
• IBM Lotus Greenhouse: http://greenhouse.lotus.com
• IBM LotusLive (SaaS): http://www.lotuslive.com
Creare plugins e risorse per amministratorI e sviluppatori:
• http://www-128.ibm.com/developerworks/lotus/products/instantmessaging
75 © 2011 IBM Corporation

76. IBM home page www.ibm.com
Lotus software home page www.ibm.com/lotus
Lotus Sametime home page www.ibm.com/lotus/sametime
Lotus Connections www.ibm.com/lotus/connections
Lotus Quickr home page www.ibm.com/lotus/quickr
Lotus Expeditor home page http://www-306.ibm.com/software/lotus/products/expeditor/
76 © 2011 IBM Corporation

77. Grazie!
77 © 2011 IBM Corporation