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Postal Disruption
Opportunities for your Future
World Mail & Express Americas
February 2017
the CEPGroupSM © 2017
Disruption or Opportunity
• Are National Postal Operators
consigned to the dustbin of history?
• Are...
the CEPGroupSM © 2017
Opportunities for your Future
• Demand Driven DeliverySM
Flexibility to meet consumer driven deliver...
the CEPGroupSM © 2017
Demand Driven DeliverySM (D3)
• Customer focused
• The consumer demands flexibility:
• Speed: Specif...
the CEPGroupSM © 2017
What does the research tell us?
• 78% millennial online consumers buy from one retailer over another...
the CEPGroupSM © 2017
What can carriers do today?
MODE
Carrier
To the
Door/
carrier
P O
Box
Hold at
Location/
Access
Point...
the CEPGroupSM © 2017
Which carriers will merchants use?
NPO
Carrier C
Carrier B
Carrier D
Merchant A
Merchant B
Carrier E...
the CEPGroupSM © 2017
Embedded Networks
Brick and mortar merchants can
compete with eCommerce
platforms
• Reverse the deli...
the CEPGroupSM © 2017
Embedded Network Model:
Big Box Store
Loading
Apparel
Housewares
Groceries
&
Househol
d
HBAs
Pharmac...
the CEPGroupSM © 2017
Embedded Network Model:
Shopping Centre
Postal
Delivery UnitPost
Office
Retail
theCEPgroup.com +1 20...
the CEPGroupSM © 2017
Integrated International
Postal Networks
Current Model
• Strong domestic networks
• Fragmented inter...
International Postal Network
• Current Model • Future Integrated Model
Post “B”
Post “A”
Post “C”
Post “E”
Post “D” Post “...
the CEPGroupSM © 2017
Repurposed Assets
Increasing revenue and leveraging asset inventory
• Universal delivery assets
• Ma...
the CEPGroupSM © 2017
ADMINISTRATIONS 2013 2014 2015 ADMINISTRATIONS 2013 2014 2015
Antigua and Barbuda 17 12 El Salvador ...
the CEPGroupSM © 2017
Repurposed Asset Opportunities
What can you do?
• Banking (Non-NPO owned / Partner Alliance, revenue...
the CEPGroupSM © 2017
Strange Bedfellows
Possible paths to business growth
• Build: Expensive, lack in-house expertise, ti...
the CEPGroupSM © 2017
Strange Bedfellows
Don’t build or buy. Partner
• Last mile delivery: FedEx SmartPost®, UPS
SurePost®...
the CEPGroupSM © 2017
Future Topics
• Adaptive Addressing
• eID Postagesm
• Walking robots “Cassie”
Thank you!
John Manzol...
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“Postal Disruption Opportunities for your Future”  Slide 1 “Postal Disruption Opportunities for your Future”  Slide 2 “Postal Disruption Opportunities for your Future”  Slide 3 “Postal Disruption Opportunities for your Future”  Slide 4 “Postal Disruption Opportunities for your Future”  Slide 5 “Postal Disruption Opportunities for your Future”  Slide 6 “Postal Disruption Opportunities for your Future”  Slide 7 “Postal Disruption Opportunities for your Future”  Slide 8 “Postal Disruption Opportunities for your Future”  Slide 9 “Postal Disruption Opportunities for your Future”  Slide 10 “Postal Disruption Opportunities for your Future”  Slide 11 “Postal Disruption Opportunities for your Future”  Slide 12 “Postal Disruption Opportunities for your Future”  Slide 13 “Postal Disruption Opportunities for your Future”  Slide 14 “Postal Disruption Opportunities for your Future”  Slide 15 “Postal Disruption Opportunities for your Future”  Slide 16 “Postal Disruption Opportunities for your Future”  Slide 17 “Postal Disruption Opportunities for your Future”  Slide 18
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The World Mail & Express Conference & Exhibition wrapped up today at the Biltmore Hilton Hotel in Miami Florida today. This year’s event included a special regional focus on Latin America as well as presentations on market disruption, cyber security and the search for a universal addressing approach. Presentations will be available for the delegates on the triangle website. For a preview of the CEP Group’s presentation on “Postal Disruption
Opportunities for your Future” see the uploaded file.

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“Postal Disruption Opportunities for your Future”

  1. 1. Postal Disruption Opportunities for your Future World Mail & Express Americas February 2017
  2. 2. the CEPGroupSM © 2017 Disruption or Opportunity • Are National Postal Operators consigned to the dustbin of history? • Are they relics of a bygone communication mode now relegated to museum status? or • Are they inspired to become new pioneers in communications and commerce? theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 2
  3. 3. the CEPGroupSM © 2017 Opportunities for your Future • Demand Driven DeliverySM Flexibility to meet consumer driven delivery • Embedded Networks Putting the Post Office inside merchant locations • Integrated International Postal Networks Going global, creating new international opportunities • Repurposed Assets Revitalizing Postal infrastructure • Strange Bedfellows Partner to expand offerings theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 3
  4. 4. the CEPGroupSM © 2017 Demand Driven DeliverySM (D3) • Customer focused • The consumer demands flexibility: • Speed: Specific time, same day, 1-3 days, 4-7 days • Price: Based on speed option • Location: ‘Where I want it, when I want it’ • Who has the competitive edge? • Merchants who offer the best delivery service features • Carriers who offer merchants the best delivery option set theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 4
  5. 5. the CEPGroupSM © 2017 What does the research tell us? • 78% millennial online consumers buy from one retailer over another because they offered more delivery options. • Same-day/instant delivery will grow to 20% to 25% of eCommerce volume. • Online consumers will pay significant premiums for same day delivery. • Newer eCommerce merchants offer same-day and instant delivery. • Laptops and mobile devices have put consumers in control. Conclusion: Merchants and carriers need to invest and modify their traditional processes to create a consumer-centric supply chain. theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 5
  6. 6. the CEPGroupSM © 2017 What can carriers do today? MODE Carrier To the Door/ carrier P O Box Hold at Location/ Access Point Parcel Locker Pick up Drone Autono mous Ground Vehicle In Store Pickup Mobile/ Hand to Hand NPO X X X X ? ? ? B X X* X X ? C X X* X X X ? D X X* X X ? E X X* X ? ? X X F X X X * Through a 3rd party a last mile partner ? Possible, but details unknown theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 6
  7. 7. the CEPGroupSM © 2017 Which carriers will merchants use? NPO Carrier C Carrier B Carrier D Merchant A Merchant B Carrier E Merchant C theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 7
  8. 8. the CEPGroupSM © 2017 Embedded Networks Brick and mortar merchants can compete with eCommerce platforms • Reverse the delivery model: Bring the postal network to merchants • Advantages: • Merchants can offer multi-channels for delivery • NPOs can use merchant space for operations • Customers can buy online and return to store • Target Merchants: • Big Box stores, Shopping Centres and High Streets / Town Centers theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 8
  9. 9. the CEPGroupSM © 2017 Embedded Network Model: Big Box Store Loading Apparel Housewares Groceries & Househol d HBAs Pharmac y Cosmetics Toys Electronics Postal Delivery Unit Cards, Party Crafts Courtesy Desk Checkouts Ban k Receiving/Inventory Tools & Automotive Garden Food Court Post Office Retail Loading Dock Jewelry theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 9
  10. 10. the CEPGroupSM © 2017 Embedded Network Model: Shopping Centre Postal Delivery UnitPost Office Retail theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 10
  11. 11. the CEPGroupSM © 2017 Integrated International Postal Networks Current Model • Strong domestic networks • Fragmented international connections, no tracking end-to-end, administrative burdens, and inconsistent service Future Model – Integrated network • Consistent international service levels • End-to-end visibility with reliable tracking systems • Better accountability from a single carrier • New product and service opportunities theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 11
  12. 12. International Postal Network • Current Model • Future Integrated Model Post “B” Post “A” Post “C” Post “E” Post “D” Post “A” Post “B” Post “C” Post “E” Post “D” theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 12
  13. 13. the CEPGroupSM © 2017 Repurposed Assets Increasing revenue and leveraging asset inventory • Universal delivery assets • Mail delivery personnel • Delivery vehicles • Address management • Total locations coverage • Distribution network assets • Mail sorting and processing plants • Transportation network theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 13
  14. 14. the CEPGroupSM © 2017 ADMINISTRATIONS 2013 2014 2015 ADMINISTRATIONS 2013 2014 2015 Antigua and Barbuda 17 12 El Salvador 152 152 152 Argentina 3'944 3'797 3'799 Greenland 86 86 73 Aruba 5 Guatemala 399 395 Barbados 18 19 19 Guyana 69 69 69 Belize 15 15 15 Honduras (Rep.) 106 Bermuda 24 18 16 Jamaica 545 Bolivia 99 68 42 Mexico 25'866 25'809 Brazil 11'991 12'225 12'331 Paraguay 246 259 Canada 21'805 21'784 21'740 Peru 519 495 257 Cayman Islands 21 21 Saint Christopher (St. Kitts) and Nevis 8 ND 8 Chile 532 492 491 Saint Lucia 46 46 47 Colombia 1'153 1'158 1'304 Saint Vincent and the Grenadines 23 Costa Rica 114 114 111 Suriname 35 37 37 Cuba 815 Trinidad and Tobago 109 92 70 Dominica 46 United States of America 29'773 30'088 30'529 Dominican Republic 184 184 182 Uruguay 450 348 589 Ecuador 355 307 322 Venezuela (Bolivarian Rep.) 333 333 328 Repurposed Assets Example Americas NPO Retail Asset Summary (Source: UPU) theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 14
  15. 15. the CEPGroupSM © 2017 Repurposed Asset Opportunities What can you do? • Banking (Non-NPO owned / Partner Alliance, revenue share) • Multi-carrier Hold for Pick-up (per item fee) • Government services shared space (per transaction or sq. footage) • Office supplies, printing, and pack-n-ship services (Non-NPO owned / Partner Alliance, revenue share) • Area Wi-Fi network towers (Communications carrier alliance) • eCommerce returns services • High street merchant delivery hubs (D3) theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 15
  16. 16. the CEPGroupSM © 2017 Strange Bedfellows Possible paths to business growth • Build: Expensive, lack in-house expertise, time consuming • Buy: No opportunities available, expensive •Partner: Integrate complementary systems, networks, and brands, faster time to market theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 16
  17. 17. the CEPGroupSM © 2017 Strange Bedfellows Don’t build or buy. Partner • Last mile delivery: FedEx SmartPost®, UPS SurePost® • Community Post OfficeTM: US Postal Service • Co-branded services: Canada Post PriorityTM Worldwide, USPS Global Express Guaranteed®, India Post / DHL World Net Express • Retail partnerships: PHLPost / DHL, Chunghwa Post / DHL theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 17
  18. 18. the CEPGroupSM © 2017 Future Topics • Adaptive Addressing • eID Postagesm • Walking robots “Cassie” Thank you! John Manzolillo theCEPgroup.com theCEPgroup.com +1 202 602 6694 jmanzolillo@theCEPgroup.com 18
  • JohnManzolillo

    May. 15, 2021
  • sarahnihad

    Sep. 12, 2018

The World Mail & Express Conference & Exhibition wrapped up today at the Biltmore Hilton Hotel in Miami Florida today. This year’s event included a special regional focus on Latin America as well as presentations on market disruption, cyber security and the search for a universal addressing approach. Presentations will be available for the delegates on the triangle website. For a preview of the CEP Group’s presentation on “Postal Disruption Opportunities for your Future” see the uploaded file.

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