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Resume-John Ingersoll


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Resume-John Ingersoll

  1. 1. Awards Store Manager of the Year (Cleveland, Akron, Canton, Erie), Macy’s, 2013 #2 Scorecard (Midwest Region), Macy’s, 2013 #1 Credit Performance (Midwest), Macy’s, 2013 District Merchant of the Year (#1 DM Scorecard in the Nation), Macy’s, 2012 Store Executive of the Year, Great Northern Macy’s, 2010 Award-Winning Retail Store Manager — Big box-experienced store manager whose 15-year career with Macy’s has been distinguished by accelerated advancement, awards (including being named Macy’s Cleveland OH “Store Manager of the Year” in 2013) and goal-surpassing performances-to-plan. — Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) Personal Summary An articulate and well-spoken store manager, who possesses a keen eye for trends and a passion for the retail industry. A tenacious leader with an energetic and enthusiastic approach to all challenges. Highly motivated by success and target driven. Role model for other employees. Proven ability to drive sales, recruit and select the best people, in addition to, developing exceptional staff while also ensuring that team members deliver outstanding customer service. Key Skills — Retail Store Operations — Profit & Loss Management — Budgeting & Cost Controls — Shrink Reduction/Loss Control — Customer Service Excellence — Teambuilding/Training/Supervision — Inventory Management — Merchandising Strategies Experience MACY’S DEPARTMENT STORES, INC. — Cleveland, OH...1999-2015 Nations premier Omni-channel retailer with fiscal 2013 sales of 27.9 billion and ranked #107 on Fortune 500. Vice President Store Manager - 11/2012 to 3/2015 Promoted to VPSM for Macy’s Richmond Town Square following exceeds expectation performance as District Merchant. Managed a $10 million, 100- employee, big-box store; enforced sound merchandising and loss control strategies; executed corporate programs, promotions and policies; and drove optimal customer satisfaction, associate productivity and P&L results. Key Results: — Led the store to the #2 scorecard performance (2013) out of 104 stores total in the Midwest region in first full year in position. Scorecard results are comprised of sales, profit, service & credit. — Awarded “Store Manager of the Year” (2013) for Cleveland district as a result of superior sales, profit, credit and customer satisfaction results. — Elevated store to #1 in credit (2013) in Midwest region with a 17% increase over previous year results. — 1 of only 3 stores in Cleveland district to drive service results over previous year in 2013. — Built a recognition culture by executing all recognition programs with energizing and engaging storewide rallies. Improved store engagement results by 4 points past two surveys. — Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store executives across the district. J o h n I n g e r s o l l1351 Fieldstone Court — Broadview Heights, OH 44147 — (440) 954-2483 —
  2. 2. Experience (Continued) District Merchant - Cleveland/Akron/Canton district… 2011 to 2012 Key Results: — Achieved #1 District Merchant scorecard (2012) ranking in the nation as a result of superior sales, service and event execution. Awarded “District Merchant of the Year” for Midwest region. — Drove YTD sales 4% over previous year through strong partnerships with all 14 store teams. — Key responsibilities included; reviewing coaching standards during store visits, directing consistent execution standards based on national guidelines and communicating priorities and strategies to drive action. Merchandise Team Manager - Great Northern… 2007 to 2011 • Awarded “Store Executive of the Year” (2010) as a result of superior sales results, leadership and superb event execution and merchandising standards. • Analyzed business opportunities, space allocation and productivity, and emerging trends to drive sales in $30M Macy’s location. • Forged strong relationships with district merchandising team and leveraged those partnerships and experiences as a store leader. Assistant Store Manager - Great Northern…2004 to 2007 • Helped develop team of 8 store executives to drive results in sales, customer service, credit and shortage reduction by developing their skills, and guiding their priorization of daily activities through coaching and skills training. Area Sales Manager (Home and Cosmetics) –Great Lakes…1999 to 2004 • Started as an Executive Trainee in the Home store achieving back to back highest rating of “Outstanding” on annual reviews before being promoted to Cosmetics. Education THE UNIVERSITY OF AKRON — Akron, OH Bachelor of Science in Finance, Finance GPA: 3.7 Overall GPA 3.2 Retail Management Training: Completed management training program at Kaufmann’s (1999) as well as professional development courses throughout Macy’s & Kaufmann’s employment (1999 to present). Highlights of topics covered: — Store Operations Management — Effective Coaching — Inventory & Loss Control — P&L Statements — Customer Service — Leadership & Supervision — Merchandising & Plan-O-Grams — Scheduling & Payroll Management J o h n I n g e r s o l l
  3. 3. OLDE Discount Stockbrokers (Co-op) – Akron…1/1999 to 6/1999 • Shadowed a broker and assisted clients with questions Technology Computers: MS Office (Word, Excel, PowerPoint); POS & Inventory Systems; Lotus Notes; Macy’s Mainframe systems (440) 954-2483 