Showing Interest Builds Rapport• the easiest way to rapidly establish rapport with anyone is simply to show interest in them
Ways of building rapportAsk open questions and show genuine interest:• “Who was the greatest influence on your enjoyment of theatre?• “What aspects of the arts today concern you most?”• “Where did you used to spend most time when you lived here?”• “When did you last visit the museum?”• “What did you start donating to charity for?”
What happens when the person responds?• listen, make attention signs (nod in agreement, say “yes”)• remember their key points for matching in the next stage of the model• briefly prompt to get more information (but now is not the best time to reply to each point in detail)
How do you start to match?• consciously stop the open and clean questioning and move into matching their key concerns in a natural and unforced manner• bundle the person’s key interests together “You mentioned you have concerns about the lack of creativity and self confidence in young people?”• match several key points with specific benefits of your “case” “Did you know that the kids who come here spend a minimum of six hours a week doing music, drama or art? Our new creative arts centre will enable even greater choice”
Emphasize the benefits not the featuresShow the person how their gift will add value• how theatre design will be enabled using the improved lighting facilities.• the effect the new designs will have on the quality of the backstage environment.• that world-class companies will be able to work at the art centre as a result of the new amenities.
Ways of pacingUse assumptive statements and closed questions to find out if the other person will confirm agreement with the case for support: • “So you would agree with us that …….?” • “Just to clarify, do you feel happy with ….?” • “Do you think we are going about this the right way?”
Pacing is putting you in control• you will be getting signals that the other person is ready to be asked• you are in rapport• you have matched their interest• there is no obstacle to asking them for a gift
And what happens after you ask?Wait, stay silent - who speaks first loses!• the other person is thinking about the ask• look them in the eye, expectantly but patiently• do not interrupt the silence through your own nervousness
If the person says “Yes” but you can’tpin them down to details• all you want at this stage is to get agreement to a gift in principle• you are now ready for negotiating the gift details
If you get a “No””?• uncover the reason• thank them for sharing that information (and do not argue with their decision!)• move on to the end part of the meeting• see them as a future “Yes”
If you get a “maybe”?• don’t worry.• gifts are often not agreed in one meeting but through a series of meetings
Ending the meeting• lead to the end of the meeting by using one of several key phrases: • “When will you be in a position to decide?” • “What further information do you need?” • “Would you like to bring [a family member] to one of our open days to learn what we are doing?”
How do you ask successfully? • you establish rapport with the person by SHOWING INTEREST through asking clean and open questions • you MATCH the person’s key points to the benefits your case for support offers • you PACE and confirm that the person’s key points are matched by these benefits • you LEAD to the rehearsed ASK and WAIT for the reply
Look on the model as your route map remind yourselves of SIMPL before each meeting• if you lose your way at any time during the meeting, return to the SIMPL route map• decide, agree and rehearse your Ask line• remember the LAW!
Use it, schmooze it, then lose it!• use it: try out SIMPL… every time you meet with a prospect• schmooze it - adapt it creatively to your own personal and verbal style• lose it - know when to internalize it, adapt it or discard it