@JOHNFRIEDMAN• 20+ years communications professional• 10+ sustainability – Program strategy, development and implementations – Stakeholder communications• Sustainable Business Network of Washington• Centre for Sustainability and Excellence
Vision and MissionCSE is an global advisory and training organization that providesSustainability Solutions to the public and private sectors.As an international network of specialists and consultants, CSE providesorganizations, governments, and institutions unique and advancedservices to achieve Stakeholder Value across Operational andOrganizational frameworks. VISION CSE’s overall objective is to create positive impact and added value for all stakeholders across the Triple Bottom Line. MISSIONTo coach and support Organizations, Society and Governments in making a sustainable difference in the world.
CSE WORLDWIDE ACTIVITIES* Germany CSE Belgium Baltic Countries (Latvia) Great Britain Romania CSE N. America Bulgaria Spain Turkey Luxembourg Italy Austria India Croatia CSE Greece Singapore Egypt CSE Cyprus Saudi Arabia Qatar UAE (Dubai, Abu Dhabi) Worldwide Activities Include: Projects, Conferences, Workshops and various other activities Cities marked in red represent CSE Offices
Solutions for Sustainability Sustainability (CSR) Reporting based on Life Cycle GRI GuidelinesAssessment (LCA) Green & Social & Cause Marketing Carbon Footprint Certified Training Supply Workshops Chain & Webinars Management Sustainability Verification & Assurance
SUSTAINABILITY – A BUSINESS CARE Social & Enviromental Licence to Operate Creating Value for all Stakeholders
FIVE KEYS TO MAXIMIZING SUSTAINABILITY EFFORTS• Aligns with your Core Business Model• Integrates Sustainability into Day-to-Day Operations• Employees are Actively Engaged and Empowered• Provides Tangible, Credible Benefits• Maximizes Stakeholder Engagement
STAKEHOLDER IDENTIFICATIONPrimary stakeholders Secondary stakeholders• Stakeholders who are • Stakeholders who are critical to the company’s affected by a company’s existence & activities activities & decisions 1. Customers 2. Employees 3. Shareholders 4. Suppliers 5. Competitors 6. Communities
STAKEHOLDER PRIORITIZATION Suppliers Retailers Local Advocacy community General Orgs Clients public Biz Media Consumer groups Competitors Government General Company MediaAdvertisers Regulators Employees Insurers & Analysts Unions Litigators Celebrities Shareholders Bloggers & Role models
Tangible Values (Generally Audited Financial Information) Financial Capital Physical AssetsIntangible Values(Generally Non-audited, Non-financial Information) Intellectual Sustainability property Brand loyalty Quality of employees Community Labor environment support Unallocated goodwill
REPUTATIONAL CAPITAL (BRAND EQUITY; GOODWILL)• Needed for quality income• Necessary to get low cost of capital• Critical to hire/retain the best employees• Gets you through rough times• Avoids commodity pricing/builds value added
WHAT DOES YOUR COMPANY DO? • Far beyond the goods and services your company provides • The IMPACTS* those goods and services and the manner in which they are produced have on peoples’ lives * Real and perceived
CONCLUSION:• To improve company valuation, Improve CSR relationships!• Good CSR Relationships Lead to The Sustainable Corporation
WHY JOIN THE CONVERSATION?• Your stakeholders are being engaged right now. Either about you, or without you.• If your customers are posting negative reviews on Facebook, Yelp, etc., you probably should be listening.• If your employees are saying things you don’t like about you on twitter, the problem is not twitter.
ENGAGE THE POWER OF SOCIAL MEDIA• Engage with Customers• Empower your Employees• Inform Shareholders• Build relationships with Suppliers• Uphold high standards with your Competitors• Integrate with your Communities
THE STAKEHOLDER APPROACH & CSRObjective: To understand and identify stakeholders’ different expectations of your organization; To be able to implement systematic methods for identifying stakeholders’ expectationTasks: 1. Identify at least 3 different stakeholder groups of your organization and their potential needs / expectations. 2. Complete the supplement table and identify at least one risk per stakeholder for your organization 3. Identify systematic ways for engagement with the selected stakeholders
IDENTIFYING STAKEHOLDERS RISK MODELSTAKEHOLDER RISK IMPACT PROBABILITY PRIORITYCustomers Loss of market 3 3 9 shareEmployees Reduced loyalty Lack of engagementShareholders Dump your stockSuppliers Loss of relationshipsCompetitors Predate customersCommunity Barriers