Make Your UX Ideas Stick

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As UX pros, whether designing or analyzing, ideas are at our core. We spend years learning how to shape ideas into assets - reporting user insights, designing prototypes, and scoping interactions. But we spend woefully little time learning to communicate this stuff to its full potential. I’ve learned the hard way that often ideas aren’t enough. The kind of work that gets us to user findings, designs and product specs isn’t the same as what gets people to pay attention, remember it, believe it and care.

This preso is about simple communication methods to get people stuck on your ideas.

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Make Your UX Ideas Stick

  1. John Douglass Social UX Research, Google Make Your Ideas Stick UXPA DC - July 2014
  2. flickr: quinnanya
  3. JON SNOW www.pakistantoday.com.pk
  4. JOHN SNOW johnsnow.matrix.msu.edu
  5. How did Cholera spread? He had an idea... How did Cholera spread? He had an idea... Johnson Cameraface
  6. The idea could be expressed many ways.
  7. The way he chose made it stick. The way he chose made it stick.
  8. UX Tools Help Us Convey Powerful Ideas UX Tools Help Us Convey Powerful Ideas Lars Kristian Flem
  9. We make lives better by expressing great ideas, BIG or small.
  10. But our UX education doesn’t fully prepare us to be great influencers. Nic Price
  11. Hey, Guess What? Hey, Guess What? Doug88888
  12. YOU ARE CURSED Mikko Luntiala
  13. CURSE OF KNOWLEDGE CURSE OF KNOWLEDGE timetrax23
  14. Can’t Be an Expert and Novice Simultaneously Garry Wilmore
  15. CELL PHONE SALESPEOPLE Q: How long do you think it takes people to learn how to set up their phones?
  16. Experts said 13 minutes Users spent 33 minutes 154% longer than predicted
  17. We need special skills to get stakeholders to pay attention, remember, believe and care. We need special skills to get stakeholders to pay attention, remember, believe and care.
  18. Ideas aren’t born interesting, they’re made interesting.
  19. Put VELCRO on your ideas. Give each more hooks to get stuck on your audience. more hooks = more stick Doun Dounell
  20. 2 1 3 THREE TECHNIQUES TO MAKE YOUR IDEAS STICK Make It Concrete Tell Stories Know Your First Audience
  21. 1 Make it Concrete
  22. When you sell UX, what do you talk about?
  23. What do clients or stakeholders hear?
  24. UX speak doesn’t speak to stakeholders.
  25. Lessons are encoded with physical, material details. Lessons are encoded with physical, material details.
  26. Concrete ideas engage the senses.
  27. “An important ecological area to the east of Silicon Valley.” “An important ecological area to the east of Silicon Valley.” How do you make this more concrete? How do you make this more concrete?
  28. The Mount Hamilton Wilderness The Mount Hamilton Wilderness via Made to Stick
  29. Games engage but can get in the way.
  30. How do we maximize the best parts of games and minimize the annoying stuff? What did we call this concept? Social gaming aggregator? An entertainment stream?
  31. Game ClosetGame Closet
  32. Had designs to help new Google+ sign- ups connect with their friends and interests: how did we frame our ideas? Better on-boarding? Increasing edge growth? Friend previewing?
  33. Warm WelcomeWarm Welcome
  34. A new design direction for all of Google - consistent UI and design guidelines. How do we get developers engaged? Android & Chrome OS design guidelines? Google UX principles? Google design framework?
  35. Material Design Material Design
  36. Statistics, Analytics, Numbers? Use Human Scale. Statistics, Analytics, Numbers? Use Human Scale. themarkeworld.com
  37. Facts are stickier when they’re in HUMAN SCALE.
  38. Avoid UX speak. Use metaphors of physical and material experiences. Use human scale to represent facts & figures. 1 Make It Concrete Recap
  39. 2 Tell Stories
  40. Escape from Alcatraz Triathlon Escape from Alcatraz Triathlon
  41. Thomas Caleshu
  42. Babson College
  43. Me
  44. Bored roomBored room
  45. The facts describe the events
  46. We are swimming in data and events, not stories
  47. Facts Tell, Stories Sell
  48. Stories change your audience’s physical state. We simulate what we hear.
  49. Sorry I put this in your headSorry I put this in your head Thomas Caleshu
  50. Stories are not just a narrative of events. They should have 1. activities 2. motivations 3. characters
  51. A story focused our design sprint Mark
  52. Deflate story criticism with stats Mark ≈ 5 million people with similar issues
  53. But how do you get find, collect and share stories?
  54. Ask users: tell me about last time before/after why/why/why Ask users: tell me about last time before/after why/why/why
  55. Use search logs, customer service records, survey data to find stories. Use search logs, customer service records, survey data to find stories. Jacopo Romei
  56. Pinterest recruits others to help generate their stories Pinterest recruits others to help generate their stories
  57. Illustrate stories easily MakeBeliefsComix.com
  58. Facts tell, stories sell. Look for activities, motivations, characters. Find stories in existing data or when talking to users. 2 Tell Stories Recap
  59. 3 Know Your First Audience
  60. You Client Boss Tech Lead Users In a perfect world: you’re all on the same page.
  61. You Client Boss Tech Lead Users In a real world: you have a first audience before the user.
  62. You Client Boss Tech Lead Users These people are your users too.
  63. Conduct user research on your first audience.
  64. Put your client in an eye-tracker. Fernando Rodriguez, Jr.
  65. Ask yourself (and them) how do they get promoted? what keeps them up at night? what reduces their workload? who are their heroes?
  66. In high stakes pitches, people start with solving a problem. In high stakes pitches, people start with solving a problem.
  67. Define the problem in a way your stakeholders care about.
  68. Making requests at Tesla goes better when focusing on the first audience. Making requests at Tesla goes better when focusing on the first audience. Patrick Herbert
  69. Strategic leaders - generate and maintain a common vision. Managers - keep entire team on track. Tech experts - implement the vision, make the detailed decisions.
  70. What’s your job?
  71. UX Researcher I learn about users’ needs, goals and behaviors to build great products.
  72. UX Researcher to Grandma You may get frustrated with our products and stop using them. I find out what’s going wrong and how to keep you happy.
  73. Define the problem You may get frustrated with our products and stop using them. I find out what’s going wrong and how to keep you happy. Give the resolution
  74. UX Researcher to Tech Lead You know the analytics but not if people enjoy using our product. I find out which experiences feel broken and how to fix them.
  75. Conduct user research on your stakeholders. Start with a problem they care about. Reveal the solution. 3 Know Your First Audience Recap
  76. 2 1 3 THREE TECHNIQUES TO MAKE YOUR IDEAS STICK Make It Concrete Tell Stories Know Your First Audience
  77. Apply one technique for your project. 2 1 3 Use metaphor + human scale Find stories that sell Research your stakeholders. Start with their problems. Concrete Stories First Audience
  78. DO MORE WORK :) k thx bye
  79. supplements your process medium.com/@willdjthrill/
  80. BREAKS YOUR CURSE
  81. makes UX more influentialmakes UX more influential
  82. helps your users helps your users
  83. John Douglass Google.com/+JohnDouglass @JDouglass (twitter) Q&A

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