AudioCodes One Voice for Lync Overview 2014


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AudioCodes One Voice for Lync Overview 2014

  1. 1. AudioCodes One Voice for Lync
  2. 2. AudioCodes One Voice for Lync One expert team for voice professional services One point of contact for voice support One source for all voice network elements
  3. 3.  Market leader in VoIP networking Products  Ranked #1 in low and mid density media gateways for service providers  Ranked #3 in enterprise session border controllers  Deployed in over than 100 countries in service provider and enterprise networks  Strong brand for quality & performance  Global partnership with leading telecom players  20 years of VoIP expertise  Public since 1999 AudioCodes: A Brief Intro
  4. 4. Strong Global Presence  Worldwide presence:  Headquarters: Israel  USA and Canada  APAC: Singapore, Korea, China, India, Australia, Hong Kong  EMEA: UK, France, Benelux, Germany, Russia, Italy, South Africa, Poland  CALA: Miami, Brazil, Mexico, Argentina, Colombia  Global Distribution Network covering more than 100 countries  Support Centers covering all time zones  3 Logistics Centers in North America, EMEA and APAC
  5. 5. Suite of Solutions for Microsoft UC Voice The only vendor with complete voice solutions offering for Lync
  6. 6. Competitive Position The only vendor with comprehensive infrastructure for Lync, On-Premise, Hosted or Cloud based
  7. 7. Comprehensive Qualified Lync IP Phones 420HD IP-Phone 430HD IP-Phone 440HD IP-Phone Qualified as Lync- compatible HD VoIP with full support for Microsoft’s RTA codec* Full featured Boss Admin* Provisioning via Lync Simple, secure sign-in Lync contacts displayed on LCD screen (440HD model) Multilingual support Lync presence indication Benefit from full integration with Microsoft Unified Communications Enhanced “Better Together” support over Ethernet *Available Phase 2
  8. 8. Comprehensive Qualified Lync IP Phones  Multilingual support includes:  English, Spanish, Portuguese, German, French, Italian, Russian, Ukrainian, Polish, Hebrew, Finnish, Chinese, Korean  Automatic out-of-the-box installation  Simple secured PIN Code authentication  Fully featured Boss Admin*  Better Together over Ethernet  Busy on Busy  Graphic multi-lingual LCD display (128 X 48)  4 programmable soft keys 420HD 430HD 440HD  Graphic multi-lingual LCD display (132 X 64)  6 multi-function keys  12 programmable speed dial keys  4 programmable soft keys  USB Headsets Support  Graphic multi-lingual LCD display (132 X 64)  6 multi-function keys  12 programmable speed dial keys with presence monitoring  Lync contacts with presence displayed on dedicated LCD screen  4 programmable soft keys  USB Headsets Support *Available Phase 2
  9. 9. Complete Set of Products for All Connectivity Needs SIP Trunking TDM Trunking Connectivity to Local PBX Integration with Non-certified IP-PBX SBC for connecting to SIP Trunking or existing IP-PBX Enhanced Gateways for connecting to PSTN or existing PBX ELIN Gateways for E911 calling Gateways for analog phones, modems and faxes Range of densities, high availability and redundancy options
  10. 10. Full suite of SBC & Enhanced Gateways  AudioCodes SBCs and Enhanced Gateways offer investment protection  Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking using the built-in Enterprise class Session Border Controller Secured SIP Trunk connectivity Lync migration support with advanced routing features TDM and IP-based Private Branch Exchanges Integration Public Switched Telephone Networks connectivity Connectivity for analog phones, fax machines Small Sites Small - Medium Sites Medium - Large Sites Large Sites Mediant 800 Mediant 1000 Mediant 2000 Mediant 3000 SBC and Enhanced Gateway Enhanced GatewaySBC and Enhanced Gateway SBC and Enhanced Gateway Mediant 500 SBC and Enhanced Gateway
  11. 11. New in 2014 – Large Scale SBC offering  Large scale Session Border Controllers supporting data-center migration and private or hosted cloud topologies  Extending AudioCodes SBC family of SBC  Broad, uniform, mini-branch to data center, commonly manageable  Mediant 9000  2,000 - 16,000 sessions - 12,000 SRTP  Available Q1 2014  Software SBC  Virtual Edition  Server Edition - Software only. Same capabilities as Mediant 9000 when run on similar HW spec New - 2014
  12. 12. Pure SBC  AudioCodes SBCs offer Scalable Solution for any Enterprise needs  Supporting gradual growth for Lync  Uniform functionality across all scales, interface types and capacities and capacity Secured SIP Trunk connectivity IP-based Private Branch Exchanges Integration Small Sites Medium - Large Sites Very Large Sites Mediant 4000 SBC Up to 5000 sessions Mediant 9000 SBC Up to 12,000 sessions Mediant 2600 SBC Up to 600 sessions
  13. 13. SBC Portfolio Flexibility. Uniformity. Manageability. Mediant 500 Mediant 2600 Mediant 4000 Mediant 9000 Mediant SEMediant VE Mediant 800 Mediant 1000 Mediant 3000 Pure SBC Software SBC Hybrid SBC All SBC/Gateways have uniform functionality making it easy to plan and deploy
  14. 14. Configure your SBC in 5 minutes with SBC Wizard Streamline SBC configuration with SBC Wizard Quick step-by-step configuration for SIP Trunk and Hosted Services On-line, up-to-date configuration Database for various partners (IPPBX, UCC, CC, SSW) Covers all deployment topologies Advanced configuration can continue, if needed by EMS or WEB Link: Part of AudioCodes One Voice Operations Center suite
  15. 15. Full suite of Survivable Branch Appliances (SBA) Family of Survivable Branch Appliances that can fit any branch location and size Small Branches Small - Medium Branches Medium - Large Branches Mediant 800 SBA Mediant 1000 SBA Mediant 2000 SBA • SBA appliance with Router, access (WAN termination), PoE LAN Switch and firewall SBA with Integrated access and data services • RAID1, SSD , dual PS, and recovery utility to allow minimal MTTR SBA with full resiliency • Such as SIP Phones and Smartphones integration and recording Advanced applications Full modularity of Interfaces • Advanced call routing, Call Forking and Active Directory look-up Easy and smooth migration for Lync 2013 branch offices • Including E911 and Emergency Location Identification Number (ELIN) Supporting emergency calling standards
  16. 16. AudioCodes Applications for Lync SmartTAP is a secure, stable and certified solution for Lync that enables the recording of key business interactions. AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destinations. Available on Mediant 800/1000 SBA platforms or as a software package. AudioCodes' Fax Server Application provides enterprises a tool to manage inbound (Fax2Mail) and outbound (Email2Fax) Fax calls. Available on Mediant 800/1000 SBA platforms or as a software package AudioCodes offers a unique solution for Campus Mobility within Lync environments through comprehensive integration with industry-leading IP DECT platforms.
  17. 17. AudioCodes Applications for Lync - SmartTAP Main features and capabilities  Certified call recording solution for Microsoft Lync  No conferencing resources required  Full support for the Microsoft RTA codec  Remote branch survivability with buffering technology  A simple, easy-to-use centralized management web based interface.  Multiple call search criteria and filtering with customizable display of results  Live call monitoring and quality management
  18. 18. AudioCodes Applications for Lync - Auto Attendant Main features and capabilities  Supports voice activation menus, prompts and Text to Speech  Transfers callers to additional menus and extensions based on caller input  Different IVR behavior for office open, close and holidays  Automatic Call Distribution (ACD) to agents based on Lync presence  Graphical User Interface for managing IVR menus and call flow  Allows direct extension reach with minimal DID  Remote online management of the Auto Attendant service  Multi-Language support
  19. 19. AudioCodes Applications for Lync – Fax Server Main features and capabilities  Fax2Mail - Fax is received as email with PDF attachments  Automatic Fax Detection supporting T.38 and T.30 fax protocols  Mail2Fax - Send Faxes from the company email (Office, Home or Mobile) with attachments (e.g. DOC, PDF, Excel, Power Point, Images, TXT etc.  Easy to set up - integrates with the enterprise’s Active Directory (LDAP) and the enterprise’s mail server (SMTP)  Scalable from a few to dozens of fax ports  Support for corporate fax, dedicated fax number for specific users and combined voice/fax mailbox  Distributed or centralized Fax solution
  20. 20. AudioCodes Applications for Lync – Campus Mobility Main features and capabilities  Integrated with Lync presence, Active Directory  Works in conjunction with Lync clients and IP phones  Offers IP DECT coverage over large area with roaming and seamless handover  Can scale to support thousands of users  Works in conjunction with Microsoft SBA  Based on a certified Microsoft protocol interface  Supports Lync security features, such as SIP over TLS and Secure RTP  Support a variety of IP DECT systems includes:
  21. 21. AudioCodes One Voice Operations Center A holistic suite of life-cycle management applications for large scale cloud or premise-based unified communications deployments Uniformly monitoring, managing and operating AudioCodes’ Session Border Controllers (SBC), Media Gateways and Microsoft Survivable Branch Appliances (SBA), Multi Service Business Router (MSBR) and IP Phones. New - 2014
  22. 22. Managing Lync Voice Networks Gateways E-SBCs Survivable Branch Appliances IP Phones Analog Devices Front end servers Back end SQL server Microsoft SCOM Lync Voice Administrator Single point of interface to Lync Voice OAM&P IT Administration and Helpdesk Manage Voice Network alarms SNMP Lync Network Operations center LDAP Topology andQoE CDRs SNMP, HTTPand TCP Alarms
  23. 23. Analyzer*Routing Manager*Session ExperienceElement Manager Operations Center - Packages * H2/2014
  24. 24. One Voice Network Operations Center – Layered Management WAN Element and Network Management Service Monitoring and Assurance HQ Faults & alarms Mass operations Installations & configuration Voice quality monitoring Service creation & routing Performance & analysis
  25. 25. SBA Pro Connect  A powerful tool for centralized mass installation and updates of AudioCodes SBA deployment  SBA PRO Connect is design to perform  Update the SBA with the Microsoft Cumulative Update (CU)  Upgrade the SBA to the new Lync version (from 2010 to 2013)
  26. 26. Integration with Microsoft SCOM  SCOM plug-in to monitor the SBAs and Enhanced Gateways through Microsoft centralized System Center Operations Manager  AudioCodes provides a Management Pack that enables users to monitor AC devices (Mediant 1000, 1000 MSBR, 2000, 3000) using the SCOM interface via SNMP protocol  Management features include the use of the discovery module, health states, alerts and performance counters
  27. 27. Session Experience Manager  An intelligent analysis tool to monitor the quality of Voice over IP calls over the entire network  Comprehensive real time network and list views with Both ad hoc and periodic scheduling statistic reports  Simple and intuitive graphical User Interface for quick problem root cause analysis with in depth zoom into specific network elements and logical links  Real time alerts on aggregated data
  28. 28. The Voice Experts @ our Partners Service Planning & Design Site Survey, Installation & Implementation AudioCodes Academy Network Voice Readiness Assessments 24x7 Technical Support 12 6 39 Software Upgrades Remote Monitoring Hardware Replacement Global Logistics Local Technician Dispatch Plan Implement Operate  AudioCodes professional services are offered via our business partners  Designed to augment technical/logistical capabilities of partners on a global reach
  29. 29. AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Advanced One Expert Team for All Your Services Needs AUDIOCODES ACADEMY - Career Development with Lync A full suite of training to develop your technical skills for Lync deployments using AudioCodes  Hands-on certification training  Remote instructor led training  Trainings by local training partners Online Instructor Led - AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Essentials & Configuration AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Essentials & Configuration Certification Training – Participants are awarded with AudioCodes professional certification Educational Training – Participants are awarded with record of completion
  30. 30. AudioCodes One Voice for Lync Comprehensive product and service program Simplifying voice-enablement of Microsoft Lync Wide product portfolio of voice network elements Advanced support services and consulting expertise