Faster Solution Finding
A Faster Way
to Find
Solutions
Faster Solution Finding
John joined Visa
I n t e r n a t i o n a l i n
1985, becoming a
S e n i o r V i c e
President in 1...
Faster Solution Finding
Meeting One .… 6
Meeting Two .… 10
Table of Contents
Page 3
Faster Solution Finding
The following is a true
story related by Niklas
Tiger, Managing Director
o f H i 5 , a n I T
o r g...
Faster Solution Finding
Implementing Solutions Focus (SF) as a way of
managing change in our organization and also in
coll...
Faster Solution Finding
Seven people gathered
in a meeting to discuss
a potential security
i s s u e w i t h o u r
custome...
Faster Solution Finding
	
  
The conversation went something like this:
“Is this really a problem?” Some disagree that it ...
Faster Solution Finding
… Our technical people are VERY skilled and
where we usually end up is in an endless "battle
of sk...
Faster Solution Finding
In the days before we began using SF, that would
usually be where we would end our meeting,
realiz...
Faster Solution Finding
Well, now we have
Solutions Focus and
today was different!
After 15 minutes of this
problem talk, ...
Faster Solution Finding
Where a minute before a handful of tech guys
could agree on almost nothing, it took us only
five m...
Faster Solution Finding
We then went on to
i d e n t i f y w h a t w e
already have in place
that will help us move
in the...
Faster Solution Finding
Finally, we listed some possible next steps and
ended up with many things we could do, both
small ...
Faster Solution Finding
Big
Smiles
Page 14
Before ending the meeting, I asked if anyone had
anything to add. There was not...
Faster Solution Finding
We trust this short tale has given you an insight in to
how Solutions Focus can change the way you...
Faster Solution Finding
	
  
	
  
	
  
	
  
	
  
Review
Team
Impetus
Contact Yes! And… here.
Register for our regular arti...
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Ebook a faster way to find solutions

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Solution Focus or Solutions Focus (SF) is a wonderful tool to help you create solutions faster, inspire your team and start implementing. This is a tale of a company that uses SF in its work and how they found a solution to a long standing issue in just a few minutes. Also known as A Tale of Two Meetings

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Ebook a faster way to find solutions

  1. 1. Faster Solution Finding A Faster Way to Find Solutions
  2. 2. Faster Solution Finding John joined Visa I n t e r n a t i o n a l i n 1985, becoming a S e n i o r V i c e President in 1996. His speciality was service innovation and transformation. I n 2 0 0 1 h e established Yes! And… and helps teams innovate and t r a n s f o r m i n a simpler way. Vastly experienced as a facilitator, he works regularly with m u l t i c u l t u r a l groups in Western and Eastern Europe, the Middle East and Africa. Author John Brooker Page 2
  3. 3. Faster Solution Finding Meeting One .… 6 Meeting Two .… 10 Table of Contents Page 3
  4. 4. Faster Solution Finding The following is a true story related by Niklas Tiger, Managing Director o f H i 5 , a n I T o r g a n i z a t i o n t h a t provides outsourced IT services to customers over the Internet in Sweden. Hi5 is not a client of ours but Niklas has given us permission to use the story as an example of how the Solutions Focus approach to tackling problems can work. We have slightly adapted the wording for clarity otherwise this is his story. Thanks also to Charles Dickens for the title suggestion. A Tale of Two Meetings Page 4
  5. 5. Faster Solution Finding Implementing Solutions Focus (SF) as a way of managing change in our organization and also in collaboration with customers, really has transformed our company. A very low tech down to earth example of this happened as recently as this morning, which is proof, that SF is able to make huge impact in the everyday life of any organisation. I describe what happened on the next page. Page 5 “Solutions Focus …really has transformed our company
  6. 6. Faster Solution Finding Seven people gathered in a meeting to discuss a potential security i s s u e w i t h o u r customer connected networks (making it secure is important of course). What usually happened before our "SF era" began in January of 2012, also happened at the start of this meeting. As soon as we had introduced the topic and free discussions began, we started to define the problem. Meeting One Page 6 The Endless Definition  
  7. 7. Faster Solution Finding   The conversation went something like this: “Is this really a problem?” Some disagree that it is. “How much of a problem is it?” There were many different ideas on that. “What is the REAL problem?” It turns out there are many potential security issues within the defined topic. “What other problems that are related can we also bring into the discussion?” A few were suggested. “Are those problems really connected?” We couldn't agree. “Why haven't we already done something about it? Was someone to blame…?” The list goes on... Page 7 Was someone to blame?”  
  8. 8. Faster Solution Finding … Our technical people are VERY skilled and where we usually end up is in an endless "battle of skills" focused on who can best define the problem using knowledge, experience, hearing what has happened elsewhere, or even the loudest voice as the ammunition. Focus gradually shifts to winning the discussion and the reason for being there in the first place (actually creating some positive change) is forgotten about at the same time. The Battle of Skills Page 8
  9. 9. Faster Solution Finding In the days before we began using SF, that would usually be where we would end our meeting, realizing we had run out of time. Maybe, in the worst case, we would hand out the task of finally deciding on what our real problem was to a smaller group, before we would get together for another meeting. Eventually we would of course agree on something and move forward with some remedy for "the problem", but it was very time consuming and many times it would end up unresolved due to competition with the many other things that needed our time and attention. Page 9 T i m e a n d N o n R e s o l u t i o n  
  10. 10. Faster Solution Finding Well, now we have Solutions Focus and today was different! After 15 minutes of this problem talk, I realized what was about to happen. So, I suggested we parked the "defining the problem” discussion for a minute. Instead we turned our attention to what the situation would look like if we started out with a blank piece of paper a n d d e s i g n e d something new that was "the best of the best". Meeting Two Page 10 The Best of the Best
  11. 11. Faster Solution Finding Where a minute before a handful of tech guys could agree on almost nothing, it took us only five minutes to identify the future perfect on which we all agreed. My reflection on this was that I have probably heard our people defining this problem at least 20 times at different occasions over the past 2-3 years, but I have never heard anyone define the solution - and all the time it has been only five minutes away!? From 3 Years to 5 Minutes Page 11
  12. 12. Faster Solution Finding We then went on to i d e n t i f y w h a t w e already have in place that will help us move in the desired direction. We found a couple of obvious factors along with ONE that very few knew about but that will be an essential b u i l d i n g b l o c k i n moving forward. Page 12 A Move in the Right Direction
  13. 13. Faster Solution Finding Finally, we listed some possible next steps and ended up with many things we could do, both small and large. We selected three that we can get on with immediately, where one of these was a first little step towards a bigger one identified. We ONLY do small steps these days... Some Small Steps Page 13
  14. 14. Faster Solution Finding Big Smiles Page 14 Before ending the meeting, I asked if anyone had anything to add. There was nothing! No more need to go back to define the problem. And the smile on people's faces told me that for the first time there was true belief that we would this time really "fix" the problem. At least we had a very good beginning! The rest will be history in a couple of weeks - that I know by now!
  15. 15. Faster Solution Finding We trust this short tale has given you an insight in to how Solutions Focus can change the way you tackle change and challenges in your company, making it simpler and more efficient. At Yes! And… we have used Solutions Focus since 2004 to help teams transform. We use our “Team Impetus” Approach, a model that helps resolve challenges and achieve targets with Solutions Focus. If you would like to find out more, please visit www.yesand.eu. “We have used Solutions Focus since 2004 to help teams transform. Page 15
  16. 16. Faster Solution Finding           Review Team Impetus Contact Yes! And… here. Register for our regular articles here. Link In to John Brooker here. Review our SF Team Impetus Model here.           Link In to John           ContactYes! And...           Registerfor Articles Page 16

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