WorkCo-founder and Director of Engine Service Design
About Joe Heapy is co-founder and Director of Engine Service Design. Engine believes that everyday services shape our relationships with people and organisations and therefore it's worth designing them well. Since 2000, Engine has been applying design thinking and doing to the challenges of service organisations to improve and innovate services and develop capabilities.
Joe has worked with many of Engine's clients across sectors to improve business performance and the experiences of service users. At Engine Joe leads the development of the public sector practice that continues to scope a role for designers in improving people's lives through the organisations of government, public service, soc...