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Time Bandits: Don't let these vampires get you

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How much time does your team spend on planned work? The work that's going to propel your business further? 80%, maybe 60%? The reality is probably nearer 30%.

Failure demand, dependencies and unplanned work run amok in our organisations. If we want to improve performance, we need to find ways to expose this work and improve it.

During this session, you'll discover how different types of time bandits take you away from hitting your goals. Once we understand them better, then we'll look at ways to visualise them. Once exposed, we can focus on strategies for resolving them. Then finally we can get some work done.

We'll go over the 3 main types of work: planned, failure and ad-hoc. Then explore Dominica DeGrandis' time thieves of:
* too much work-in-progress
* conflicting priorities
* unknown dependencies
* unplanned work
* neglected work

We'll see how to visualise these in charts as well as how to use LEGO to create an engaging alternative.

Published in: Software
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Time Bandits: Don't let these vampires get you

  1. 1. TIME BANDITS: DON'T LET THESE VAMPIRES GET YOU JOE WRIGHT @JOE_JAG
  2. 2. BOOK OF THE TIME BANDITS
  3. 3. Busyness is an addiction, which doesn't equate to growth or value. It usually means doing a bunch of things that all turn out crappy — Dominica DeGrandis
  4. 4. TOO MUCH WORK IN PROGRESS (WIP)
  5. 5. WIP CLUES > Quality is suffering > Time to get things done is going up > We say 'yes' to every request > Context switching
  6. 6. UNKNOWN DEPENDENCIES
  7. 7. UNKNOWN DEPENDENCIES CLUES > High coordination costs > Experts aren't available > Changes to code or a plan causes unexpected things to happen
  8. 8. UNPLANNED WORK
  9. 9. UNPLANNED WORK CLUES > Planned work doesn't get done - but you completed other requests > Work skips the planning stage
  10. 10. CONFLICTING PRIORITIES
  11. 11. CONFLICTING PRIORITIES CLUES "When will my thing be done?" "My thing is high priority!" "If my thing doesn't get done by X, then Y"
  12. 12. NEGLECTED WORK
  13. 13. NEGLECTED WORK CLUES > Delayed tasks become emergencies > Work items in progress for over 60 days
  14. 14. The aim of Kanban is to make troubles come to the surface — Taiichi Ohno
  15. 15. TOO MUCH WIP ➡ ADD WIP LIMITS
  16. 16. TOO MUCH WIP ➡ MORE 'NO' LESS WIP
  17. 17. EXPOSE DEPENDENCIES
  18. 18. EXPOSE DEPENDENCIES
  19. 19. EXPOSE DEPENDENCIES
  20. 20. UNPLANNED WORK ➡ TRACK IT & KNOW THE RATIO
  21. 21. PRIORITISE! > Highest Paid Persons Opinion (HiPPO) > First-In First Out > OKRs > Cost of Delay > Weighted Shortest Job First BE EXPLICIT
  22. 22. PRIORITISE! ESTABLISH A LINE OF COMMITMENT
  23. 23. PREVENTING NEGLIGENCE
  24. 24. CATCH THEM ALL > Too much WIP > Unknown Dependencies > Unplanned Work > Conflicting Priorities > Neglected Work
  25. 25. THE ASK
  26. 26. STATISTICS - 2016 Planned Failure Ad-hoc Meetings April 23% 30% 40% 2%
  27. 27. STATISTICS - 2016 Planned Failure Ad-hoc Meetings April 23% 30% 40% 2% Nov 56% 4% 24% 10%
  28. 28. EBAY
  29. 29. WHAT ARE YOUR QUESTIONS?@JOE_JAG - JOE WRIGHT HTTPS://GITHUB.COM/JOEJAG/TIMEBANDITS

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