2. Introduction:
Cardiac arrhythmias are events such as fast, slow, and irregular
rhythms. Symptoms that may lead a physician to suspect
arrhythmias include fainting, lightheadedness, palpitations, and
fatigue among others.
Our Heartrak wireless monitor’s provide continuous cardiac
monitoring over an extended period of time in an effort to capture
and record cardiac episodes. After the monitor records the events
it then sends the data to a communicator, which then wirelessly
transmits to Heartcare’s 24 hour monitoring center. There, the
results are analyzed, measured, interpreted, and relayed to the
physician. The physician will review the data and will consider it
along with other factors to determine a diagnosis and treatment.
What is the Heartrak Monitoring System?
A prescription for up to 30 days to use all of the equipment
included in the kit and Heartcare’s 24 hour attended Call
Monitoring Service Center.
2
1
3. How does the patient receive the Heartrak
monitoring system?
There are two ways the patient could obtain the monitor.
The patient could receive their monitoring device directly from the
physician’s office. The physician’s employees use our software
Mednet Access, to enroll patients within our system and
activate their devices. At the same time they are also attached to
the wireless device, given basic instructions, and sent on their
way. Within 24 hours a Heartcare technician will call the patient
for a Follow-up. During the follow-up, the patient will be asked to
provide our technician with information regarding the equipment.
The tech will also explain all of the important upkeep to ensure
the devices are operating properly.
Additionally, the monitoring device could be delivered by Fed-ex.
This means that the doctor’s office doesn’t carry the equipment
within their facility. After we receive the prescription, the
information is processed and the equipment is sent. Within 1-3
days a Heartcare technician will contact the patient to do a Hook-up.
A hookup includes the process of setting up and activating
3
the equipment.
2
4. 4
Equipment
Communicators
Contents Cellular in device patient kit
features
Table of
Cardiostation
Software
Monitors
Event recorders
Hookups and Follow ups
Steps and upkeep
Support
Troubleshooting, equipment
and returns
5. 5
Materials & Equipment
The patient should save the container and pre-paid return
envelope, if one was provided, to return equipment and any
unused materials.
4
6. 6
Communicators Features
The Communicator sends ECG data to the Monitoring Center. The
Communicator also displays system status messages and is used for
communication with the Monitoring Center. The monitor is
activated with one of five different types of Communicators.
Communicator
1
5
14. 14
Monitor Features and Recording Types
Each Heartrak monitor is uniquely paired with a communicator, which transmits results to the monitoring
center. The monitor records and stores every heartbeat for up to 30 days. LED status indicator lights for
monitoring, battery, and communication help patients easily use and maintain the monitor. The left side of the
monitor slides down to contain the battery cartridge, and a 6 digit serial number is found on the back for
identification. Lead wires plug into the top right side, which faces upward towards the heart and attaches to
the body.
The Heartrak ECAT monitor has all the abilities above and has the capability to take a trend recording.
This type of recording is automatically taken every ten minutes for 30 seconds and sent over at the end of
every hour. After midnight all of the preliminary trends are automatically grouped together to make one
large trend. The serial number found on this device starts with digits 99.
When feeling a symptom the patient has quick access to the record button on the top to take a patient
activated recording. The Heartrak Smart Wireless also has the ability to take auto trigger recordings. This means
the monitor is designed to take its own recording when it detects irregularities. Settings are arranged by the
physicians criteria. The amount of automatic recordings should not be discussed with the patient to avoid
alarming the patient. The serial number found on this device starts with digits 101.
The ECAT2 is designed and referred to as Heartcare's 2-1 monitor. This monitor has the capabilities to function
as either an ECAT or Heartrak Wireless monitor. ECAT2’s configuration and convenience allows the patient to
leave the facility with the monitor on as a telemetry unit. If during the insurance authorization process we find
the patients insurance unable to cover the telemetry unit our enrollment department can internally change
their device to function as an event monitor. The serial number found on this device starts with digits 85.
Finally, the NEXUS is designed and referred to as Heartcare's 3-1 monitor. This monitor has the
capabilities to function first as a Holter Monitor then after the physician evaluates the study can be
converted to either an ECAT or Heartrak Wireless monitor. The NEXUS’s configuration and convenience
allows the facility to perform two types of monitoring with just one device. The functionality makes this both
convenient to the patient, the facility, as well as our company. The serial number found on this device
starts with digits 87.
13
15. 15
Blinking GREEN Monitoring
light confirms monitor is
actively monitoring.
Blinking RED Battery light
indicates low battery.
BLUE Communication light on the
monitor:
1) Slowly blinking, confirms
monitor has ECG data to send to
the Communicator;
2) Rapidly blinking, confirms
monitor is actively sending
data to the Communicator.
Monitor LED Indicator Lights
14
18. The Cardiostation tool bar contains many different
icons, only some will be used during your daily work.
18
The clock icon is used to access the schedule.
The schedule is a way of searching for patients
that need to be hooked up or followed up with.
The binoculars icon is used to find the patient in cardiostation.
When clicking on the binoculars you have ability to try different
search methods.
19
19. To find a patient in Cardiostation start by searching by the date
of birth. If you cannot find the patient by that method try a phone
number or last name.
19
1) Click the circle of your desired option
2) Type in the information
3) Click Find
20
20. After clicking find, your search results will display. For patient privacy the
date of birth, phone number and address have been removed from this
picture. However, if your searching by date of birth, your results will all
display the same date of birth. The color of the heart to the left of the
patients name signifies prescription/study information.
20
21
21. If the patients heart is Green, it means they have a current and
active prescription. If the heart is red, your patient’s study has
ended. A half green and white heart maybe located at the bottom
of your search results. This signifies that the patient is partially
enrolled, enrollment will contact the patient if needed. Lastly, a
white heart represents a terminated chart. Please look through
your results again for an active study. If needed contact the
enrollment department at x758.
To ensure proper care verify the first and last name of
your patient while searching.
Once you have located your patient, double click on the name or
click once on the name and click ok. This will take you to the
patient’s main screen.
If you click once on the patients name and hit lookup you have the
ability to quickly look into their chart.
21
22
23. Chart Tabs:
To open a patient’s information chart, double click on the patient’s name
under your folder section. The chart will automatically default to the
General tab. This tab contains all of the patient’s personal information,
such as date of birth, name, and address. This tab also contains a patient
ID or Code. This code is created during the enrollment. An ID could be
made up of numbers and letters and is a helpful search method used
within the company.
The Doctors tab shows the prescribing physician and facility. This can be
discussed with the patient if asked.
The Diagnoses tab shows a description of what has been determined or
maybe determined by examination and testing. This should not be
discussed with the patient.
The Transmitter tab shows the Wireless communicator’s serial number
and study duration. The section at the bottom displays equipment and
activation requests.
23
24
24. The Transmitter tab shows the Wireless communicator’s serial number
and study duration. The section at the bottom displays equipment and
activation requests.
The Devices tab, is the area where the monitor will be activated. This
area also displays the serial number, and Transmission Dates.
The Comments tab contains important notes that need to be viewed
immediately after opening the patient’s chart. You will usually see
prescription notes left by enrollment and Pacemaker/ICD updates from the
technical services department. See page 36 for steps on how to leave a
comment.
The Notification tab is a log used to document daily interaction with the
patient. Anything left in the notification tab can be read company wide,
and cannot be deleted or edited. When leaving a note time, date and
technician’s name are automatically documented. See page 34 on steps
for how to leave a notification.
The Equipment tab is used to track pending shipments, however only
the trouble shooting department will use this tab to send equipment
requests. See the trouble shooting section on how to track a kit.
The Billing, Insurance, Schedule, Programming,
Attachments, and ProTime tabs are used only by the enrollment
department.
24
25
25. 25
Getting Started
Open Cardiostation, and click the Tools tab at the top of the tool
Bar. Scroll down and click Options. An options window will
pop up, allowing you to adjust the setting for your schedule. Find
and click on the Schedule tab. Scroll down throughout all of the
Different departments. Heartrak Wireless and ECAT should be
the only options checked. Uncheck any other options that may
already be selected.
26
26. Getting Started
Now that you have the correct settings, close out and click on the
Clock icon. In the recording area, a list will display with every
patient in need of a hookup or follow up. The list also gives detail
about the type of monitor. Under the Note column you will find the
time zones, Heartcare technicians can call patients between the hours of
9:00am and 9:00 pm. Because of this procedure always start with
the Eastern standard time zone patients (EST). Then once that
time zone is completed move on to CST, MST and PST.
26
To select the patient you would like to call, double click on their
name. Once the appointment Properties window will appears,
place your initials in the Tech area and click OK. The patients
name will automatically add itself under your Patient’s folder on the
left hand side. Click once on their name to look at the patient
screen. Click twice on their name to look into their information
Chart, and check the notification tab for any important information.
Now you are ready to call the patient. From your tool bar click
once on the phone Dial button. This will call the first number listed
in the patient’s chart. When you see the number appear in the
window of your telephone pick up quickly. When the patient
answers follow the Hook up Steps.
27
27. 27
Hook up Steps
1. Verify contents of kit and Monitor Serial Number.
2. Slide down the battery door on the left side of the monitor, and
place in one AA battery. If the battery is in correctly one beep will
emit from the monitor. It is helpful to mention that the flat side of the
battery touches the spring in the monitor.
3. Remove three electrodes from the white bag and snap onto the
colored ends of the lead wires.
4. Attach the electrodes to the body. Make sure the electrodes are
placed on bare skin and without lotions, oils or fragrance in the
areas.
5. Plug lead wires into the upper right side on the monitor. A beep will
emit from the monitor and a monitoring light will start blinking green.
This represents that it is now monitoring the heart.
White- 3 finger widths below the collar bone on the
right side of the chest.
Black- 3 finger widths below the collar bone on the left
side of the chest.
Red- On the left side Straight down from left nipple to
wear the rib cage ends.
28
28. Hook up Steps
6. Verify the communicator type ( This information is unavailable to the
28
tech before calling). Ask the following questions by using the chart
below to determine the correct communicator.
29
29. 29
Hook up Steps
7. Power communicator on (screens will load, Samsung, Rethink
possible, and Heartrak ECAT/ Wireless).
8. While phone is powering on, go over maintenance listed below.
• Replace battery every 2 days in monitor. Do not wait for battery light
to appear. Turn communicator off when replacing the double AA
battery in the monitor. After battery is replaced, power comm back
on.
• Change electrodes daily. Use warm soapy water ( remember to
always remove electrodes from lead wires before wetting).
• Monitor and Communicator need to be within 10 feet at all times.
• Recharge the communicator every night at bedside keep within 10
ft. range.
• Call the monitoring center if the monitor will be off for more than 2
hours.
9. Ask if the screen of the communicator still on? If not, it is now in
sleep mode. Explain that the sleep mode is when the screen
darkens to preserves battery life. To awake the device quickly press
and release the power button.
10. Send Activation. Go to the Devices tab, click on the plus sign next
to the Universal Medical label and click the Activate button.
Please click Yes for the first window and Ok for the second.
30
30. 30
Hook up Steps
11. At the next window your screen will change to a red x. The patient
will get the green check, then ask them to hold the monitor in their
hand and take a recording. Be sure to go over the lights of the
monitor and explain how to use the symptoms screen. Select
“Baseline / No Activity.”
12. Exit out of the “Inactive Screen” and await the recording. The
activation should only take a couple of moments, if the device
doesn’t activate please escalate the situation to the trouble shooting
department.
When the patient presses record they will hear a beep from the monitor.
The
green blinking light will now turn solid. This means it is now recording the
heart rhythm. When the recording is finished, another beep will emit and the
blue communication light will start fluttering. Now the recording is sending
to
the communicator, and the monitoring light will start to blink green again as
it is back to monitoring the heart.
31
Computer Screen Patient’s Communicator screen
31. 31
Hook up Steps
13. At this point we are waiting for a symptoms screen to appear on the
patients communicator. The symptoms screen allows the patient to
wirelessly input and send their symptoms and activity using the
communicator.
If the patient has a #1 communicator, they will press the top and bottom of the
circular scroll key to highlight the correct option. To select the option they
should press the small circular button in the center of the dial, this will
leave a check mark next to the option. Once the symptoms are selected
press the next key (the dash button located to the left of the scroll key).
This will take the patient to the Activity screen, select one activity using the
same process. When finished press the done key (dash) to return to the
green check.
If the patient has a #2 or Verizon communicator follow the steps above, the
only difference is that the scroll key has a rectangular shape with arrows.
If the patient has a Touch Screen communicator ( Android #1 & 2, Casio,
UMX), the patient will use their finger to touch the options they would like.
Once they have selected an option it will light up green. After they have
selected an activity, press done, and return to the green check.
*If at any time the screen does not return to the green check one of the
previous steps has been left out. Please try it again. The symptoms
screen is designed to last for up to 3 minutes, many symptoms can be
selected using this software. If the symptoms are not listed or patient
doesn’t feel comfortable using this screen they can report their symptoms
to the monitoring center.
32
32. 32
Hook up Steps
14. Wait on the line with the patient until the recording has come
through. When it arrives, place the patient on hold and check for
clarity. Double click on the first patient activated recording ( most
recent recordings will be at the top of the recordings screen). Click
on the ECG strips tab and double click on the original strip. Using
the blue scroll key at the bottom slide side to side for clarity.
33
33. 15. Select any clear QRS complex, use the vertical calipers to measure
from the top to the bottom of your complex. When you release your
calipers a measurement will display next to the QRS complex. This
measurement should be over .5. If it is not, please advise the
patient to readjust their electrodes and take another recording. The
measurement must be taken from Channel 1. If Channel 1 has
larger QRS, switch the red and black leads.
33
Hook up Steps
34
Q
R
S
Q
R
S
34. 34
16. Explain the need for troubleshooting.
If the patient sees a constant blinking blue light or a Red X on the
screen of their communicator advise them to call the monitoring
center for troubleshooting.
17. Make the patient aware of their End of Study (EOS). Go to the
transmitter tab, because the devices programming ends at midnight
we advise the patient to take off the morning after their ending date.
The monitor should be returned via Fed-Ex within 1-2 business days
after the EOS.
The patient
will take the
device off the
morning of the
22nd.
Hook up Steps
35
35. Hook up Steps
18. Ask the patient if they have anything implanted in their chest such as a
pacemaker or an ICD. The hookup is now complete. Disconnect with the
patient.
35
19. Place a note of completion in the notification log. Click on the
notification
tab, click Add, change reason to General and under notification type select
other. Leave note and click Ok.
*Only two attempts are made to contact
the patient. If you do not succeed in the
hookup place a note in notifications.
Remove your initials from the schedule
and label as 2nd ATTEMPT. Also leave
another note before the coast saying 2nd
ATTEMPT, then email support of the
situation.
36
36. 36
Hook up Steps
20. Skip the patient from the schedule.
37
37. 37
Hook up Steps
21. Update thr Comments screen with Comm., software and
Pacemaker/ICD info. Go to Comments tab, and type updates under PRN
info. See example below. Close and move on to another
patient.
22. If the hookup was not completed:
Delete your initials from the schedule,
reschedule for the following day by
clicking the next day on the calendar.
Make a brief explanation in the Note
section and leave a note in notifications.
The note section is used for brief notes
and 2nd attempts.
38
38. 38
Follow up Steps
Use the same steps and procedures to set up Cardiostation.
1. Locate PT in hook up schedule. Check chart to see that all dates are current
(blue) and that the patient has a recording in the chart. If all is good skip PT
from schedule and put a note in the chart stating: “PT UTD, skipped from
schedule, recordings in chart.”
2. If patient is 6+ hours behind call the PT to troubleshoot and do follow up.
Steps listed below.
3. Verify what type of communicator the patient has using the same chart on
page .
4. Go over maintenance.
5. Update Pacer information.
6. Look into chart for a baseline. Take a recording if a baseline is needed and
explain the lights on the monitor. The record button is there to press whenever
they feel anything abnormal.
7. Walk the patient through the symptom screen using appropriate steps for their
type of communicator.
8. Wait for recording to come through, check for clarity and measure QRS
complex.
9. Explain the need for trouble shooting.
10. Inform the patient of their EOS, when and how to return.
11. When completed, skip from the schedule and leave a note in notifications.
If the Follow up was not completed:
Place a note in notifications. If there is no baseline, place in comments and
notifications and skip from schedule.
39
39. 39
Symptom Calling
If the patient doesn’t feel comfortable using the new software we
recommend that they call into our call center to report symptoms. If a
recording arrives without symptoms, the Symptom caller must wait
5 minutes before calling if the symptoms are not imputed.
Inbound Calls:
If you are connected with a patient who wants to report their symptoms
search for them in cardiostation. Look for their most recent recording, open
and place your initials under the operator space. Check for symptoms under
the evaluation tab, if blank enter symptoms with Capital letters. Any
symptoms that are lower case represent that they were sent by new
software. Symptoms and activity are separated by a slashes, example
below.
Example:
FLUTTERING/ PALPITATIONS/ LYING DOWN
After entering symptoms go to the general tab and place a $ sign after your
initials. The dollar symbol lets a cardiac specialist know they can start to edit the
recording. If the patient ever reports any verbal symptoms, place the patient on hold and
contact ECAT or Arrhythmia QA.
Verbal Symptoms:
1.Severe chest pain
2. Syncope (fainting)
3. Seizures
4. Numbness (Face and/or Left Arm)
5. Dysphasia (trouble speaking & understanding)
6. Pacemaker failure or ICD discharge
7. Any symptoms that may be related to neurological compromise.
40
40. 40
Caller Scripts
Hookup:
Caller Script
Technician Hello this is _______ calling from Heartcare. May I please speak with
__________.
(response)
Technician Hello Ma’am/Sir, my name is ______ and I am calling from Heartcare. I am
calling to assist with the process of hooking up to the monitor, is this a good
time?
If the patient doesn’t answer you need to leave a voicemail.
Voicemail Script
Technician Hello this message is for _________. This is Heartcare calling on behalf of
your doctors office. We are calling to assist you with the package which you
should have received via FedEx. Please give us a call back at your earliest
convenience, our number is 1-888-324-3228. Technicians are available 24 hrs a
day 7 days a week, Thank you.
Follow Up:
Caller Script
Technician Hello this is _______ calling from Heartcare. May I please speak with
__________.
(response)
Technician Hello Ma’am/Sir, my name is ______ and I am calling from Heartcare just as
a follow up to go over some important information and answer any questions you
may have. Is this a good time?
If the patient doesn’t answer you need to leave a voicemail.
Voicemail Script
Technician Hello this message is for _________. This is Heartcare calling as a courtesy
to go over a few reminders and answer any questions you may have. Please
give us a call back at your earliest convenience, our number is 1-888-324-3228.
Technicians are available 24 hrs a day 7 days a week, Thank you.
41
41. Phone Numbers, Extensions, Emails and team members:
41
Heartcare: 1-800-222-2842
ECAT/ HTW line: 1-888-324-3228
Fed Ex: 1-800-463-3339
Account number: 0527032 (Needed for FedEx billing purposes)
Extensions:
ECAT x769
Enrollment x758
Troubleshooting x409
ECAT QA x408
Arrhythmia QA x407
Email Address: ECATSupport
Meet the Technical Services Staff:
• QA: Quality and Assurance team members are trained and
certified individuals who specialize in finalizing the
interpretation and relaying information to the physician.
• Cardiac Specialist: Trained to interpret and measure heart
rhythm. You can find cardiac specialist’s doing many duties on
the floor.
• Cardiac Customer Service Technician: Assists with patient calls
regarding all needs. Technicians can be trained in many
departments including arrhythmia, pacemaker and ECAT.
42
42. 42
ECAT Support
Our ECAT support team members all play a vital role at Heartcare by
assisting with any abnormal situations.
If you need immediate assistance, call the trouble shooting queue at x409. If
the situation is not urgent, please collect all of the patients information and
explain that a support team member will contact them within a 24 hr
time period to resolve their issue. When emailing the Support group you must
always place the patient’s first and last name along with their ID in the subject
line.
Reasons to contact Support:
N/C (non compliant): Patient refuses to wear equipment.
Early EOS: Patient is taking the device off more than 2 days before their end of study. Email
support and give a reason as to why.
2nd attempt: Patient was called for a hookup twice, email support and follow steps on page 34.
Incorrect study dates: After activation check the transmitter tab, if dates are not
appropriately adjust, email support.
Equipment Requests: Patient needs more or different equipment. Verify the patients
address, physician and EOS. Email support. (see page 45)
Issues: Any abnormal issue. Examples: If the Patient doesn’t want to be called for any
reason, doesn’t want to wear monitor at night, Patient will be taking monitor off at the
same time everyday, tracking a package, or incorrect information. Contact your
support team.
*WITH ANY ISSUE A NOTE MUST ALWAYS BE LEFT IN THE NOTIFICATION
TAB.
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43. 43
Trouble Shooting
Sometimes the patient may experience technical problems with our
equipment. All basic trouble shooting methods should be attempted by
the technician before seeking help from a troubleshooter.
Issues that would require trouble shooting:
Red X
Constant blinking blue light
Power issues
Activation issues
Ramdump mode (android communicators)
Any other error on communicator screen
Software issues
Basic forms of trouble shooting:
Power Cycle Phone: Power phone off and on
Power Cycle (PC): Remove battery from the monitor and power the
communicator off. Place the battery back into the monitor and power
the communicator back on.
Hard Power Cycle (HPC): Remove battery from the monitor and remove
the battery from the communicator while still powered on. Wipe the
Gold connectors and battery cartridge area. Place the battery back into
the monitor, and then back into the communicator. Power the
communicator back on.
44
44. 44
Trouble Shooting
Resolving a Red X:
• Ask when the battery was changed last, if more than 2 days ago replace
with a new battery.
• PC & take a test recoding.
• If the PC doesn’t fix the issue, try a HPC.
• If the HPC doesn’t fix the issue, contact Support.
Resolving a Slow constant blinking blue communication light:
• Make sure the communicator is within a 10 foot range with the monitor.
Ask the patient to awake the screen. Is there a green check? If yes,
attempt a PC. If not try a HPC. If the needed contact support.
• If the screen doesn’t light up, try to power on, then do a PC. If that doesn’t
resolve the issue try a HPC. If needed contact Support.
Communicator will not power on:
• Ask when the device was last charged. If needed, plug in and power on.
• If the communicator doesn’t power on, try a HPC.
• If needed escalate to Support.
No lights on monitor:
• Ask when the devices battery was changed last, if more than 2 days ago
replace with a new battery.
• If no lights appear, remove the lead wires from the monitor and place back
in.
• If needed escalate to Support.
*WITH ANY ISSUE A NOTE MUST ALWAYS BE LEFT
IN THE NOTIFICATION TAB.
45
45. 45
Trouble Shooting
Device will not activate:
• Try a PC
• If the activation doesn’t go through attempt a HPC, contact support after if
needed.
RAMDUMP mode (Android only):
• PC communicator
• Patient was holding down the volume and power at the same time.
• Try a HPC. Contact support after if needed.
Lost/ Found Devices:
• Contact Support.
*WITH ANY ISSUE A NOTE MUST ALWAYS BE LEFT IN
THE NOTIFICATION TAB.
46
46. 46
Equipment
If your patient requests any additional supplies, verify the
patient’s address, physician and EOS date. If there is less
than 3 days left within the study, Heartcare is unable to send
equipment. Heart Smart and New Jersey Cardio. Assoc. use their own
Equipment. We do not send equipment for patients related to these
accounts.
What can I send?
Electrodes ( types seen on page 46 & 47)
Belt clips
Batteries
FedEx Box & Label ( Prepaid return/ PRP)
Monitors and Lead wires are sent by the support team only.
This is so we can properly determine the equipment is
dysfunctional.
Equipment Requests:
Send an email to the ECATSupport group, In the subject line
include the patient’s first name, last name and ID. In the body of
the message include what is needed, the EOS dates and a
note stating you verified the address. Remember to check the EOS and
physician before you commit to sending the equipment.
47
47. 47
Electrodes
Kendall H59P Cloth Electrodes:
• Comes in small packaged sheets of 3 (30 in each bag)
• Bag labeled as Repositionable Conductive Adhesive Hydrogel
• All white electrode, latex free
• Known as the Pediatric electrode
• Standard electrodes given with our wireless monitors.
48
48. 48
Electrodes
Kendall 230 Foam Electrodes:
• 3 sheets of 10 (30 in each bag)
• Bag labeled as Conductive Adhesive Hydrogel
• White electrode with blue lettering saying Medtrace.
NOTE: ** More electrodes are available. These are most commonly used. ***
49
49. 49
Equipment Returns
At the End of the study the patient’s communicator screen will display
that the study has ended.
All equipment should be returned within 1-2 business days after the
end of study date. Please include any unopened or unused equipment.
If given, equipment should be returned in a pre paid postage
labeled Fed-ex bag. If a pre paid postage bag was not included, contact
your healthcare provider for return options.
For any Billing inquiry please contact:
Rob Logovinsky x641, advise your patient to leave a voice mail if the
line is not available.
50
50. 50
FAQS:
What do you see on my EKG?
Unfortunately I am unable to discuss any results, you will have to
contact your doctor. If there was anything life threatening I would
advise you to seek medical attention.
What do I do when my study is over?
Take the battery out of the monitor and power off the communicator.
Package the materials back into the box, slide into the PRP bag and
call FedEx for the free pick up.
My skin is irritated from the electrodes, what can I do?
Make sure you are removing the pads with warm soapy water. Do not
pull or tug at the skin. Rotate the electrodes in a small circular pattern.
(Technician should offer pediatric electrodes)
Why does my monitor randomly beep when I didn’t press the record
Button?
The Monitor is designed to take its own recordings. This is normal and you
shouldn’t be alarmed.
When should I take recordings?
Press record whenever you feel anything abnormal or irregular.
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51. 51
FAQS:
Do I sleep wearing this monitor?
Yes, you should be wearing the monitor at all times except during bathing.
Unless instructed otherwise by your physician.
What should I do with the monitor and communicator at night?
We recommend clipping the monitor onto your pants. Charge the
communicator at a bedside table within 10 feet.
How will I know when my study is over?
The communicator screen will display “monitoring complete, please return
equipment.”
When does my doctor receive my results?
Because your results are transmitted wirelessly they are analyzed within minutes.
any abnormal results are sent to the doctor immediately. Some doctors have the
ability to look at results online through our software.
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