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  1. 1. EARLY REGISTRATION RATES AVAILABLE Book before 22nd July and save £230 Marketforce’s 4th Annual Conference WWW.MARKETFORCE.EU.COM/ECOMMERCE A useful conference bringing industry representatives together, giving the opportunity to debate relevant topics and issues.” General Manager, Carriers, John Lewis Partnership Paul Anastasiou Senior Director Development - Asda Logistics Services Asda Group Matthew Blomley Head of Logistics Development Zalando Dave Crellin Head of Online Operations Development Sainsbury’s Roger Morris Head of Royal Mail Parcels Royal Mail Klaus E. Olsen Head of Business Development, Service Logistics Solutions PostNord Thomas Koch Sales Director International Austrian Post Sam Clarke Director and Co-founder Gnewt Cargo Dina Barisic Head of the Employment and Training Department Croatian Post Join industry leading experts as they discuss how best to respond to emerging trends in e-commerce and the challenges of providing a world class delivery service. The Future of E-Commerce Delivery Satisfying the customer in a competitive delivery market 4th October 2016, Radisson Blu Portman, London Elaine Kerr Director DPD UK Philippa McNamara Omnichannel Experience Strategy Boots UK Stefan Luginbühl Head of Courier, Express & Parcels Swiss Post Neil Gibbens General Manager, Central Planning, Operations John Lewis Partnership SPONSOR: 6+ hours of content WORK IN RETAIL? Complimentary places available – see back
  2. 2. The Future of E-Commerce Delivery 4th October 2016 | Radisson Blu Portman, London The Future of E-Commerce Delivery brings together parcel carriers, postal operators and major retailers from across Europe to discuss emerging trends in this rapidly evolving industry. This conference will provide an unmissable opportunity to forge closer relationships with key influencers, and to hear insights on what really matters to consumers from leading retailers. The event promises to highlight innovative approaches to delivery that will help operators to meet ever increasing consumer demands. Exploring topics including same day & flexible delivery and how closer collaboration is the key to a prosperous sector, this year’s event is not to be missed. REASONS TO ATTEND IN 2016: • Network with leading retailers and logistic experts from across Europe • Explore the factors driving change in consumer delivery preferences • Gain insights on expanding e-commerce internationally across Europe & as far as China • Discover forthcoming delivery innovations with the potential to disrupt the industry FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WHO CAN YOU MEET? Last year’s conference was attended by 130+ senior professionals from major European posts, couriers and retailers, representing 75+ companies. Here’s a sample list of who attended last year: Asendia ASOS Austrian Post Borusan Lojistik Citipost CitySprint Delhaize Group Denby Retail Deutsche Post DHL Direct Link Worldwide Fastway Couriers Ireland Guernsey Post Halfords Hermes Logistic Group Interactive Media in Retail Group Isle of Man Post Office John Lewis Partnership Keba Lamoda Latvia Post Lyngsoe Systems Made.com Marks & Spencer Neopost New Look Group New Zealand Post Nightline-Delivers Norway Post Nova Poshta Poczta Polska PostNord Post Office Post of Slovenia Royal Mail Group Sainsbury’s Shutl Spring Global Mail SPSR-Express Temando TJX Europe TNT Express Vistaprint Whistl wnDirect Zalando Amber Road, is the leading provider of Global Trade Management (GTM) solutions that improve the performance of global supply chains for importers, exporters, postal organizations, logistics service providers, and carriers. These software solutions include automating export processes, providing order and shipment visibility, calculating tariffs, duties and taxes, ensuring regulatory compliance (including Restricted Party Screening) and simplifying the financing, sourcing and transporting of goods across international borders. www.amberroad.com SPONSOR: INTERESTED IN SPEAKING, EXHIBITING OR HOSTING AN EVENT AROUND THE CONFERENCE? Tel: +44 (0)20 7760 8685 Email: sponsorenquiries@marketforce.eu.com “Very interesting to hear other experiences” Head of Commercial Management Department, Latvia Post Logistics Retail IT Solutions Professional Services Other 2015 ATTENDEES
  3. 3. 3 2 4 1 09.00 Welcome address by David Saunders, Managing Director, Marketforce 09.05 Chair’s opening remarks Pursuing international growth: the future of cross-border delivery 09.10 Perfecting international fulfilment: becoming Europe’s leading fashion retailer Matthew Blomley, Head of Logistics Development, Zalando 09.30 Extending a superb delivery experience to consumers across Europe Speaker to be confirmed 09.50 Supporting the international ambitions of small and medium sized e-retailers Gunnar Adalberth, Director of Business Development, UPS 10.10 Connecting brands with over 350 million Chinese e-commerce customers Roger Morris, Head of Royal Mail Parcels, Royal Mail 10.30 P2P ! ? ! P2P Panel Discussion Breaking down borders: an efficient parcel delivery market Matthew Blomley, Head of Logistics Development, Zalando Gunnar Adalberth, Director of Business Development, UPS Roger Morris, Head of Royal Mail Parcels, Royal Mail Speaker to be confirmed 11.00 Refreshments Developing a fast and flexible operations base 11.30 P2P ! ? ! P2P Case Study: Asda ToYou service Helping customers to shop with convenience and confidence Paul Anastasiou, Senior Director Development - Asda Logistics Services, Asda Group 11.50 Leading the same day delivery revolution: overcoming the operational challenges Stefan Luginbühl, Head of Courier, Express & Parcels, Swiss Post 12.10 Advisory session 12.30 Representing the retailer on the doorstep: instilling best practice in customer service Dina Barisic, Head of the Employment and Training Department, Croatian Post 12.50 Questions 13.00 Lunch Session Three: Streams 14.15 Making delivery convenient: putting the customer in control Elaine Kerr, Director, DPD UK 14.35 Turning returns into an opportunity Neil Gibbens, General Manager, Central Planning, Operations, John Lewis Partnership 14.55 Advisory session 15.15 P2P ! ? ! P2P Panel Discussion Successfully identifying what really matters to the consumer Elaine Kerr, Director, DPD UK Neil Gibbens, General Manager, Central Planning, Operations, John Lewis Partnership Philippa McNamara, Omnichannel Experience Strategy, Boots UK 14.15 Grocery e-commerce: turning online into multichannel Dave Crellin, Head of Online Operations Development, Sainsbury’s 14.35 P2P ! ? ! P2P Case Study: PostNord Meeting the consumer’s needs: optimising the delivery network for groceries Klaus E. Olsen, Head of Business Development, Service Logistics Solutions, PostNord 14.55 Advisory session 15.15 P2P ! ? ! P2P Panel Discussion Overcoming the challenges of grocery home delivery Dave Crellin, Head of Online Operations Development, Sainsbury’s Klaus E. Olsen, Head of Business Development, Service Logistics Solutions, PostNord Thomas Koch, Director, Austrian Post 15.45 Refreshments Disruption & innovation across the e-commerce landscape 16.10 Sustainable urban logistics: consolidation and electro-mobility Sam Clarke, Director and Co-founder, Gnewt Cargo 16.35 Advisory session 16.55 What is the potential for crowdsourcing to revolutionise last mile delivery? Ari Kestin, Chief Executive Officer, Nimber 17.15 Questions 17.20 P2P ! ? ! P2P Keynote Closing Address Delivering innovations today, creating value tomorrow Alberto Pimenta, Director, E-commerce, CTT Portugal Post 17.40 Questions 17.45 Chair’s closing remarks 17.50 End of conference EVENT PROGRAMME - TUESDAY 4TH OCTOBER 2016 E AT WWW.MARKETFORCE.EU.COM/ECOMMERCE “A very fruitful and inspiring event for building the future of the industry” Director of E-Commerce, CTT Correios de Portugal Delivering a superb Stream A: customer experience Optimising grocery delivery: the next Stream B: step in e-commerce operations?
  4. 4. The Future of E-Commerce Delivery 4th October 2016 | Radisson Blu Portman, London How to Book Prices Registrations on or before 22nd July 2016 Registrations on or before 23rd September 2016 Standard Rate 1 delegate £765 + VAT = £918 €995 + VAT = €1,194 $1,095 + VAT = $1,314 £885 + VAT = £1,062 €1,095 + VAT = €1,314 $1,295 + VAT = $1,554 £995 + VAT = £1,194 €1,245 + VAT = €1,494 $1,445 + VAT = $1,734 To register your place, please visit the website at www.marketforce.eu.com/ecommerce or fill out the below form and return to info@marketforce.eu.com. For any queries, please call +44(0)207 760 8699. Company Name Address Postcode/Zip Country Fax Company Information Payments PLEASE SELECT THE RELEVANT BOX: I wish to book the named delegate(s) and I understand that this registration is made subject to Marketforce Business Media Ltd’s terms and conditions. I cannot attend so I wish to purchase a copy of the conference documentation ­­@ £150 + VAT. The conference documentation is distributed online and accessed via a password which will be emailed to you after the conference and once payment has been made. The presentations will be online for a period of 3 months. Signed I enclose a cheque for the sum of ­­­_______________ . Cheques must be drawn on a UK bank account with a UK sort code and should be made payable to Marketforce Business Media Ltd and sent to The Accounts Department, Marketforce Business Media Ltd, 3 Sutton Lane, London EC1M 5PU. I will transfer the sum of _________________ Bank Transfer details: please transfer quoting reference TBM04 plus company name. Bank Details: Lloyds Bank, Southampton Row, London WC1B 5HR, UK. Bank transfers in Sterling should be ma­de to Lloyds Bank, sort code 30-97-81, account number 00894664, IBAN: GB39 LOYD 3097 8100 8946 64, BIC: LOYDGB21034. Payments made in this way should also carry the conference name and your company name as reference. Bank transfers in Euros should be made to Lloyds Bank, sort code 30-97-81, account number 88061150, IBAN: GB09 LOYD 3097 8188 0611 50, BIC: LOYDGB21034. Payments made in this way should also carry the conference name and your company name as reference. Please debit the sum of _________________ from my Credit Card: Amex/Visa/MasterCard. Card No Exp. Date Holder’s Name Security Code* Signature Date Terms and Conditions Delegate information Registration and document distribution from 8.30am on Tuesday 4th October 2016. Event accommodation Overnight accommodation and travel costs are not included in the registration fee. For further information on discounted hotel rooms, please refer to the delegate pack which will be sent out once you have confirmed your place. Please note it may be necessary for reasons beyond the control of the organisers to alter the content or the timing of the programme. Terms and conditions The fee covers attendance at all sessions and payment must be received prior to the event. The delegate rate is charged at the discretion of the conference producers. Cancellations Cancellations must be received in writing to cancellations@marketforce.eu.com. Verbal cancellations will not be accepted. Where cancellation is received in writing more than 30 days prior to the first day of the conference any fees due will be refunded in full less an administration charge of £100 + VAT per ticket. Where cancellations are submitted within 30 days of the first day of the conference, the registration fee remains payable in its entirety. Substitutions are acceptable at any time. Data Protection Marketforce Business Media Ltd gathers and processes data in accordance with the Data Protection Act 1998. The information contained about you on this form may be used for future updates about our products and services. Occasionally, we may make your details available to carefully selected external companies for marketing purposes. If you wish your details to be amended, removed or not passed on to external organisations, please write to the Database Administrator at the address on the registration form. Following your update or removal request, you may receive additional pieces of communication whilst the changes are effected.­­­ Delegate Information 15% DISCOUNT Title First Name Surname Job Title Phone Email Title First Name Surname Job Title Phone Email Title First Name Surname Job Title Phone Email WORK IN RETAIL? YOU CAN APPLY FOR A COMPLIMENTARY PLACE – VISIT EVENTS.MARKETFORCE.EU.COM/ECOMMERCECOMPFORM Please note complimentary places are only available to retailers. All places are awarded at the discretion of the event organiser whose decision is final. Code: 3222

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