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Title: An Investigation of the ‘creative consultation’ process and methods to capture and transfer good practice in public...
Agenda Conclusion Introduction Illustrations Literature Review
Introduction <ul><li>The change of library service uses </li></ul>Trends in public library usage in the 1990s Source:  Aud...
Aims To discuss the key features of community consultation in public libraries. Aims To investigate innovative consultatio...
Literature Review <ul><li>Definition of Community Consultation </li></ul><ul><ul><li>Community: library users, lapsed user...
<ul><li>To carry out statutory obligations </li></ul><ul><ul><li>The Public Libraries and Museums Act 1964 </li></ul></ul>...
Pro and con of community consultation <ul><ul><li>User involvement </li></ul></ul><ul><ul><li>Finding out users’ needs and...
Illustration1 : Birchfield Library Community Consultation Project <ul><li>Background </li></ul><ul><ul><li>Duration </li><...
Birchfield Library Community Consultation Project Community Consultation Project  Lead to  Step 2 Project worker outreach ...
<ul><li>Youth Service Partnership </li></ul><ul><ul><li>To recruit and train young people to represent the library service...
<ul><li>Project worker outreach and engagement programme </li></ul><ul><ul><li>With different groups of local people raise...
<ul><li>Testing further engagement approaches </li></ul><ul><ul><li>To hold debate events about libraries and the importan...
<ul><li>Summary of the project </li></ul><ul><ul><li>Adopting both traditional and creative consultation techniques. </li>...
Illustration2 : The Art of Community Consultation <ul><li>Background </li></ul><ul><ul><li>Duration </li></ul></ul><ul><ul...
The Art of Community Consultation <ul><li>Consultation methods adopted  </li></ul><ul><ul><li>Library branded tags  </li><...
The Art of Community Consultation <ul><li>Consultation methods adopted </li></ul><ul><ul><li>Large collages </li></ul></ul...
<ul><li>Summary of the project </li></ul><ul><ul><li>Adopting innovative art-based consultation methods. </li></ul></ul><u...
What works well for consultation process? Client centre Creative thinking Willingness to learn Collaboration Mutual trust ...
Conclusion <ul><li>An awareness and understanding of community consultation in public libraries.  </li></ul><ul><li>‘ Crea...
Future research <ul><li>To investigate more ‘creative consultation’ processes and methods that use client-focused approach...
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An investigate of creative consultation process and methods to capture and trasfer good practice to library services

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Presented at BOBCATSSS 2009, Porto.

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An investigate of creative consultation process and methods to capture and trasfer good practice to library services

  1. 1. Title: An Investigation of the ‘creative consultation’ process and methods to capture and transfer good practice in public libraries Hui-Yun Sung, Dr. Gillian Ragsdell and Dr. Mark Hepworth Loughborough University, UK Department of Information Science Correspond to: H.Sung@lboro.ac.uk
  2. 2. Agenda Conclusion Introduction Illustrations Literature Review
  3. 3. Introduction <ul><li>The change of library service uses </li></ul>Trends in public library usage in the 1990s Source: Audit Commission, 2002, p.9.
  4. 4. Aims To discuss the key features of community consultation in public libraries. Aims To investigate innovative consultation methods: Birmingham Libraries and Bolton Libraries. To suggest a rout for further research
  5. 5. Literature Review <ul><li>Definition of Community Consultation </li></ul><ul><ul><li>Community: library users, lapsed users, and non-users. </li></ul></ul><ul><ul><li>Consultation: “A process of dialogue that leads to a decision.” (Audit Commission 1999, p.7) </li></ul></ul><ul><ul><li>Community consultation techniques: methods which involve librarians in direct interaction with the community to discover their needs and wants. </li></ul></ul>緒論
  6. 6. <ul><li>To carry out statutory obligations </li></ul><ul><ul><li>The Public Libraries and Museums Act 1964 </li></ul></ul><ul><ul><li>The Local Government Act 1999 </li></ul></ul><ul><ul><li>Best Value 2001 </li></ul></ul><ul><li>To improve public library services </li></ul><ul><ul><li>Leading to high-quality service provision </li></ul></ul><ul><ul><li>Achieving library’s aims and objectives </li></ul></ul><ul><ul><li>Satisfying users’ needs and preference </li></ul></ul>Purposes of community consultation
  7. 7. Pro and con of community consultation <ul><ul><li>User involvement </li></ul></ul><ul><ul><li>Finding out users’ needs and wants </li></ul></ul><ul><ul><li>Identifying the change of library uses </li></ul></ul><ul><ul><li>Tracking users’ satisfaction </li></ul></ul><ul><ul><li>Improving service </li></ul></ul><ul><ul><li>Costly </li></ul></ul><ul><ul><li>Time-consuming </li></ul></ul><ul><ul><li>Reliant on good communication skills </li></ul></ul><ul><ul><li>Difficult to analyse or codify </li></ul></ul>Con Pro
  8. 8. Illustration1 : Birchfield Library Community Consultation Project <ul><li>Background </li></ul><ul><ul><li>Duration </li></ul></ul><ul><ul><ul><li>August 2006 to March 2007 </li></ul></ul></ul><ul><ul><li>Aim </li></ul></ul><ul><ul><ul><li>To Explore the creative ideas for the design of a ‘signature’ building with a multi-purpose facility to replace the recently demolished Birchfield Library. </li></ul></ul></ul><ul><ul><li>Questions </li></ul></ul><ul><ul><ul><li>What people did and did not like about the old library? </li></ul></ul></ul><ul><ul><ul><li>What do they expected of the appearance of the new building? </li></ul></ul></ul><ul><ul><ul><li>What facilities, resources and services should be included in the design? </li></ul></ul></ul>
  9. 9. Birchfield Library Community Consultation Project Community Consultation Project Lead to Step 2 Project worker outreach and engagement programme Youth Service Partnership Step 1 Testing further engagement approaches Step 3
  10. 10. <ul><li>Youth Service Partnership </li></ul><ul><ul><li>To recruit and train young people to represent the library service to discuss people’s views for the new library. </li></ul></ul>Birchfield Library Community Consultation Project A street survey with Youth Service A case study with Youth Service
  11. 11. <ul><li>Project worker outreach and engagement programme </li></ul><ul><ul><li>With different groups of local people raised recognition about library services and collected ideas for the design of the new library. </li></ul></ul>Birchfield Library Community Consultation Project Canterbury Cross School children Focus group discussions in The voice of Aston
  12. 12. <ul><li>Testing further engagement approaches </li></ul><ul><ul><li>To hold debate events about libraries and the importance of reading and information. </li></ul></ul>Birchfield Library Community Consultation Project The library theatre debate Connecting Histories Activity with the Architects
  13. 13. <ul><li>Summary of the project </li></ul><ul><ul><li>Adopting both traditional and creative consultation techniques. </li></ul></ul><ul><ul><li>Using verbal and non-verbal methods. </li></ul></ul><ul><ul><li>Including formal and informal sessions. </li></ul></ul><ul><ul><li>Being held through different kinds of places. </li></ul></ul>Birchfield Library Community Consultation Project
  14. 14. Illustration2 : The Art of Community Consultation <ul><li>Background </li></ul><ul><ul><li>Duration </li></ul></ul><ul><ul><ul><li>July to December 2005 </li></ul></ul></ul><ul><ul><li>Aim </li></ul></ul><ul><ul><ul><li>To discover suggestions and ideas to inform and modern library planning to replace the recently demolished High Street Library. </li></ul></ul></ul><ul><ul><li>Questions </li></ul></ul><ul><ul><ul><li>What is your perception of the library service? </li></ul></ul></ul><ul><ul><ul><li>What do you want from the Library of the future? </li></ul></ul></ul><ul><ul><ul><li>How can the Library fit the community’s individual needs? </li></ul></ul></ul>
  15. 15. The Art of Community Consultation <ul><li>Consultation methods adopted </li></ul><ul><ul><li>Library branded tags </li></ul></ul><ul><ul><li>“ Let your feet do the talking” </li></ul></ul><ul><ul><li>Setting up a target in the style of dartboard </li></ul></ul><ul><ul><li>Running craft and interactive sessions </li></ul></ul><ul><ul><li>Disposable cameras </li></ul></ul>
  16. 16. The Art of Community Consultation <ul><li>Consultation methods adopted </li></ul><ul><ul><li>Large collages </li></ul></ul><ul><ul><li>Video techniques for interviews </li></ul></ul><ul><ul><li>Silk painting and clay-modelling techniques </li></ul></ul><ul><ul><li>Traditional Asian dried foods and metal work </li></ul></ul><ul><ul><li>Design for Real </li></ul></ul><ul><ul><li>The Yellow Brick Wall </li></ul></ul>
  17. 17. <ul><li>Summary of the project </li></ul><ul><ul><li>Adopting innovative art-based consultation methods. </li></ul></ul><ul><ul><li>Employing five local artists to consult with different community groups. </li></ul></ul><ul><ul><li>Creating a tactile, visual and three-dimensional process. </li></ul></ul>The Art of Community Consultation
  18. 18. What works well for consultation process? Client centre Creative thinking Willingness to learn Collaboration Mutual trust and respect Willingness to make an effort Key features for success 2 3 5 1 6 4
  19. 19. Conclusion <ul><li>An awareness and understanding of community consultation in public libraries. </li></ul><ul><li>‘ Creative consultation’ practices: Bolton Libraries and Birmingham Libraries. </li></ul>
  20. 20. Future research <ul><li>To investigate more ‘creative consultation’ processes and methods that use client-focused approaches. </li></ul><ul><li>Examples: Participatory Action Research and Action Learning. </li></ul>

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