The Social Media Contact Center Matrix       PROCESS                  DEPARTMENTS                  TOOLS                  ...
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Social Media Contact Center Matrix

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An executive overview of setting up your social media contact center, including the most common process, departments included and helpful tools. Read more about social media tools and technologies and how it can help your business at http://joakimnilsson.com

Published in: Business, Technology
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Social Media Contact Center Matrix

  1. 1. The Social Media Contact Center Matrix PROCESS DEPARTMENTS TOOLS Customer Service Listen MarketingEvaluate Analyse PR Engage Product Management

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