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Rx2 Part2 Feb2010 Final


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Rx2 Part2 Feb2010 Final

  1. 1. Rx for Teams & Team Leaders Part II
  2. 2. Johanne has worked intensively as a leadership facilitator with leaders and teams around Montreal. Her academic background ranges from anthropology, linguistics/translation, and management/leadership. She has worked various kinds of teams, from teams of lifeguards to teams of scientists, in formal council settings and informal retreat settings. Jamie began his career working in media and communications, then management consultancy working with the telecommunications, broadcasting and educational industries. He teaches a graduate level course in leadership theory and practice at McGill University. They are two of the five partners in the Thomson Round Table (TRT), a Montreal-based leadership consultancy group. Group Introductions Rx for Teams & Team Leaders
  3. 3. Rx for Teams & Team Leaders <ul><li>WORKSHOP ROAD MAP </li></ul><ul><li>Review of Part I: </li></ul><ul><ul><li>Metaphor for teamwork </li></ul></ul><ul><ul><li>Self-Assessment </li></ul></ul><ul><ul><li>Team Development Theory </li></ul></ul><ul><li>Rx for Teams & Team Leaders – Part 2: </li></ul><ul><ul><li>Team Pathologies </li></ul></ul><ul><ul><li>Activity: </li></ul></ul><ul><ul><ul><li>Team Experts </li></ul></ul></ul>
  4. 4. GOOSE LESSONS What can we learn from the geese? <ul><ul><li>Structure & Design </li></ul></ul><ul><ul><ul><li>Validation, Support, Effort </li></ul></ul></ul><ul><ul><li>Momentum </li></ul></ul><ul><ul><ul><li>Encouragement, Recruitment </li></ul></ul></ul><ul><ul><ul><li>&quot;Force field&quot; </li></ul></ul></ul><ul><ul><li>Shared Leadership </li></ul></ul><ul><ul><ul><li>Avoiding burn-out and errors </li></ul></ul></ul><ul><ul><ul><li>Sharing ownership </li></ul></ul></ul><ul><ul><ul><li>Sharing victories and failures </li></ul></ul></ul><ul><ul><ul><li>Ongoing training and development </li></ul></ul></ul><ul><ul><ul><li>Increasing solidarity </li></ul></ul></ul>
  5. 5. Self-Assessment  Self-Awareness “ Know Thyself” Self-Assessment 10 minutes + 10-minute debrief
  6. 6. Type-A Personality Inventory Type A Type B Type AB “ Know Thyself”
  7. 7. <ul><li>LEADERS vs. “LEADERS” </li></ul><ul><li>Collaboration Competitiveness </li></ul><ul><li>Focused Dedication Life Imbalance </li></ul><ul><li>Kindness & Diplomacy Hostility & Anger </li></ul><ul><li>Patience & Motivation Impatience & Urgency </li></ul>Self-Assessment Debrief
  8. 8. <ul><li>Myers-Briggs Type Indicator : </li></ul><ul><li>The identification of basic preferences specified or implicit in Jung’s theory of psychological types... </li></ul><ul><li>Inspired by Jung’s theory of psychological types, “MBTI” distinguishes 16 distinctive personality types that result from the interactions among individual preferences </li></ul><ul><li>Free online abridged MTBI test: </li></ul>Assessments  Awareness of others “ Know Your Neighbors”
  9. 9. <ul><li>Team </li></ul><ul><li>Development </li></ul><ul><li>Stages </li></ul>Theory (Team Development) Courtesy of Getty Images
  10. 10. Team Development Stages STAGE 1: Forming <ul><li>Characteristics : </li></ul><ul><ul><li>Not a team, just a bunch of people </li></ul></ul><ul><ul><li>No common history </li></ul></ul><ul><ul><li>No shared catalyst </li></ul></ul><ul><li>Strengths : </li></ul><ul><ul><li>Commitment to “raison d ’être ” </li></ul></ul><ul><ul><li>Shared interest or motivation </li></ul></ul><ul><ul><li>Shared overarching authority </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Silence, leader-centrism, superficiality, formality, groupthink(*) </li></ul></ul><ul><li>Rx: </li></ul><ul><ul><li>Work on dynamics, trust, and open discussion </li></ul></ul>
  11. 11. Team Development Stages STAGE 2: Norming <ul><li>Characteristics : </li></ul><ul><ul><li>Quasi-team without internal expertise </li></ul></ul><ul><ul><li>Some history, no culture </li></ul></ul><ul><ul><li>Pending shared catalyst </li></ul></ul><ul><li>Strengths : </li></ul><ul><ul><li>Flexibility: Can respond to changing environment </li></ul></ul><ul><ul><li>Manageable: No major disagreements or drama </li></ul></ul><ul><ul><li>Potential: Great exchanges and ideas </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Conformity, silent consensus, overlooking conflict, absenteeism </li></ul></ul><ul><li>Rx : </li></ul><ul><ul><li>Ensure only that training team members and group dynamics don’t overtake the progress of the task. </li></ul></ul>
  12. 12. Team Development Stages STAGE 3: Storming <ul><li>Characteristics : </li></ul><ul><ul><li>A real team “branching” out </li></ul></ul><ul><ul><li>Negotiation of internal culture </li></ul></ul><ul><ul><li>Catalyst and recovery </li></ul></ul><ul><li>Anchors : </li></ul><ul><ul><li>Public commitment and goals </li></ul></ul><ul><ul><li>Momentum and vision development </li></ul></ul><ul><ul><li>Copious and substantial activities </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Cliques, competition, leadership issues, complex challenges, development of team pathologies </li></ul></ul><ul><li>Rx : </li></ul><ul><ul><li>Conflict-resolution, reaffirming vision and perform individual & group evaluations, open discussion on any and all agendas. </li></ul></ul>
  13. 13. Team Development Stages STAGE 4: Performing <ul><li>Characteristics : </li></ul><ul><ul><li>Team produces tangible results </li></ul></ul><ul><ul><li>Solid protective foundations </li></ul></ul><ul><ul><li>Ability to overcome and avoid traumas </li></ul></ul><ul><ul><li>Results enable reproduction & recruitment </li></ul></ul>REDUCE BY BUILDING TO ACHIEVE Skepticism  Vision  Sustainability Conflict  Morale  Excitement Apathy  Accountability  Credibility Groupthink  Diversity  Innovation Absenteeism  Commitment  Synergy Dependence  Interdependence  Rank irrelevance
  14. 14. <ul><li>Common Team Pathologies </li></ul>Theory (Team Pathologies)
  15. 15. Misdiagnosed Pathology “STORMING” <ul><li>Symptoms </li></ul><ul><ul><li>Varied (Fighting, confusion, frustration, power struggles) </li></ul></ul><ul><li>Misdiagnosis (fever) </li></ul><ul><ul><li>Standard immune response (growing pains) </li></ul></ul><ul><ul><li>Cases generally boost internal immune system </li></ul></ul><ul><li>Rx </li></ul><ul><ul><li>Conflict-resolution, reaffirming vision and perform individual & group evaluations, open discussion on any and all agendas. </li></ul></ul><ul><ul><li>Precursor to team pathologies if left untreated </li></ul></ul>
  16. 16. Common Team Pathologies “GROUPTHINK” <ul><li>Onset of syndrome: </li></ul><ul><ul><li>Typical during forming & norming stages </li></ul></ul><ul><ul><li>Panic response to storming stage </li></ul></ul><ul><ul><li>Creeping pathologies during performing stage </li></ul></ul><ul><li>Variation of the pathology: </li></ul><ul><li>Illusion of invulnerability </li></ul><ul><ul><li>“ We’ve always done it this way without any problem.” </li></ul></ul><ul><li>Illusion of unanimity </li></ul><ul><ul><li>“ Since no one objected…” </li></ul></ul><ul><li>Illusion of morality </li></ul><ul><ul><li>“ We can do no wrong.” </li></ul></ul><ul><li>Illusion of pressure </li></ul><ul><ul><li>“ C’mon, everyone else already agrees…” </li></ul></ul>
  17. 17. Common Team Pathologies “POST TRAUMATIC TRUST SYNDROME” <ul><li>Onset of syndrome: </li></ul><ul><ul><li>A breach in trust </li></ul></ul><ul><ul><li>Incongruence, confusion, inequity, injustice </li></ul></ul><ul><ul><li>Severe criticism, conflict, secrecy </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Declining interpersonal flow, </li></ul></ul><ul><ul><li>Decreased risk taking </li></ul></ul><ul><ul><li>Insincerity </li></ul></ul><ul><ul><li>Superficiality </li></ul></ul><ul><ul><li>Groupthink </li></ul></ul><ul><ul><li>Silent consensus </li></ul></ul>
  18. 18. Common Team Pathologies “CONFLICT-O-PHOBIA” <ul><li>Onset of syndrome: </li></ul><ul><ul><li>Untreated PTTS </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Groupthink </li></ul></ul><ul><ul><li>Insincerity </li></ul></ul><ul><ul><li>Rank and file affirmations </li></ul></ul><ul><ul><li>Compromising consensus </li></ul></ul>
  19. 19. Common Team Pathologies “GHOSTING” <ul><li>Onset of syndrome: </li></ul><ul><ul><li>Chronic Groupthink, C P and PTTS </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>No news is good news </li></ul></ul><ul><ul><li>No plan is no problem </li></ul></ul><ul><ul><li>Lacking sense of commitment </li></ul></ul><ul><ul><li>Major procrastination </li></ul></ul>
  20. 20. Common Team Pathologies THE BIG A “ATROPHY” <ul><li>Onset of syndrome: </li></ul><ul><ul><li>Chronic CP and Chronic Ghosting </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Going through the motions, deferral to procedure, silence, numb participation, absenteeism, outright sloth </li></ul></ul>
  21. 21. Team Malnutrition “HYPO-VISIO” <ul><li>Onset of syndrome: </li></ul><ul><ul><li>Goal insufficiency or directional confusion </li></ul></ul><ul><ul><li>Solidarity insufficiency or inconsistent commitment </li></ul></ul><ul><ul><li>Lacking mission or vision clarity </li></ul></ul><ul><li>Symptoms: </li></ul><ul><ul><li>Reactivity, short-term planning, “fire-fighting” </li></ul></ul><ul><li>May exhibit intermittent symptoms </li></ul><ul><li>from other pathologies </li></ul><ul><li>lending it to misdiagnoses </li></ul>
  22. 22. Common Team Pathologies OVERVIEW
  23. 23. Rx for Teams Experts in your team PREVENTION IS ALWAYS THE BEST MEDICINE! PERFORMANCE EXPERTS Task-management Getting the job done MAGNETISM EXPERTS Relationship-management Enjoying the job Forming - Norming – Storming – Performing
  24. 24. <ul><ul><li>Leadership Style (Leader / “Leader”) </li></ul></ul><ul><ul><li>Team Leading </li></ul></ul><ul><ul><li>Effective Membership </li></ul></ul><ul><ul><li>Diagnosis & Facilitation </li></ul></ul><ul><ul><li>Coaching and Counseling </li></ul></ul><ul><ul><li>Effective Negative Feedback </li></ul></ul><ul><ul><li>Supportive Communication </li></ul></ul>Team Leader Expertise
  25. 25. Magnetism Expert The Meek The Warrior The Fearless Rx for STORMING: Facing the storm
  26. 26. Magnetism Expert Rx for STORMING: Facing the storm Rx (dosage): Use devil’s advocates, discuss ‘wild’ ideas, discuss in subgroups, use an objective eye, initiate a retreat, “clear the air” sessions, differentiate between team goals and members goals
  27. 27. Performance Expert The Mute The Dominator The Director Rx for HYPO-VISIO: Finding the path <ul><li>Rx (dosage): </li></ul><ul><ul><li>Best treated by prevention </li></ul></ul>
  28. 28. Magnetism Expert The Freeze The Axe The Ice-Breaker Rx for GROUPTHINK: Breaking the habit <ul><li>Directions for Use: </li></ul><ul><ul><li>1. Prevention recommended during Forming/Norming as it may cause dependence </li></ul></ul><ul><ul><li>2. Do not to use as “ band-aid ” solution during ‘storming’ stage </li></ul></ul><ul><ul><li>3. Do not use as “ crutch ” during Performing as it may cause atrophy </li></ul></ul>
  29. 29. Magnetism Experts The Burier The Amputator The Revolutionary PTTS: Treating the wound <ul><li>Rx (dosage): </li></ul><ul><ul><li>Treat the wound appropriately </li></ul></ul>
  30. 30. Magnetism Experts The Victim The Savior The Medic CP: Healing the wound <ul><li>Rx (dosage): </li></ul><ul><ul><li>Treat the wound appropriately </li></ul></ul>
  31. 31. Performance Experts The Ghost The Exorcist The Ghost Buster Rx for GHOSTING: Finding the source of infection <ul><li>Rx (dosage): </li></ul><ul><ul><li>Treat the wound appropriately </li></ul></ul>
  32. 32. Double Experts The Minimizer The Exaggerator The Reality-Checker Rx for Big A: Therapeutic assessment PERFORMANCE The Black Hole The Hurricane The Energizer MAGNETISM
  33. 33. THERE IS NO FORMULA! Managing people is an art … not a science!