The case describes how Infosys trains its employees.
The training comprises both technical and soft skill training.
Infosys in Brief:
It is one of India’s largest IT & Software companies.
Revenue - $1.6 Billion, with 49000 employees world wide.
It has lowest attrition rate.
It was rated “India’s Most Respected Company.” And world’s
best in employee training and development.
It was 1st Indian company to be listed on NASDAQ
Progress of Infosys
1981 Establishment of Infosys with investment of US$ 250.
1987 Establishment of Software development Center in Bangalore, and its 1st
international office in California, US.
1988 Bagged its first major order from Reebok.
1989 Bagged its another major order from Digital Equipments.
1993 Successfully completed its IPO and its shares became one of the most popular
one in stock exchange.
1995 Became 5th largest software exporter in India
1996/97 Set up its office in U.K and in Canada.
1999 Achieved annual revenues of $100 million.
2001/02 It was rated as a “BEST EMPLOYER IN INDIA”
2005/06 Crossed $1.6 Billion in annual revenues and around 50K employees.
Getting job at Infosys was considered very tough as it admitted only 1% of applicant.
In 2003 out of 0.6 million applicants only 6200 were hired.
In 2005 out of 1.3 million applicants only 15000 were hired.
Annual Demand for Software and IT professionals :
The competition fro well trained engineers had driven salaries up by 15% in 2005.
2001-02 2002-03 2003-04
software exports sector
software domestci sector
software captive in user org.
Infosys has identified 5 basic streams.
Software engineers Resident Project Technical Program Business
Manager Specialist Manager Analyst
Programmer Account Manager Technical Senior program Associate
Analyst Architect Manager Consultant
Resident Project Business support Sr. Technical Sr. Consultant
Coordinator Manager Architect
Group Project Principal Architect Principal
Product Sr. Principal
Quality Process Training
Personal Effectiveness and management development program.
Infosys leadership system
160 Middle level programs
14.5 weeks of integrated
E & R
QUALITY PROCESS TRAINING
- Implementing CMM
- Statistical process control
- Group review
- Defect prevention
- Internet auditor’s training
- configuration management
- Defect prevention
- Introduction to CMM
- Generic & stream specific- Infosys quality
PERSONAL EFFECTIVENESS & MANAGERIAL TRAINING
Infosys Finishing school
Milestones C-Enabling Continued Executive
INFOSYS LEADERSHIP SYSTEM
In 2004, Infosys launched ‘Campus Connect’.
Through the ‘Campus Connect’ program, company aimed at reducing training cost
by atleast 40-50%.
World Class Training Centre:
In February, 2005 at the 315 acre Mysore campus of Infosys with investment of
$65.4 million was one of the biggest corporate training centre in the world.
The centre had 2350 rooms, 58 training rooms, 183 faculty rooms, state of the art
library and a cyber café with capacity to train around 15000 fresher’s in a year.
In 2006, it had the capacity to train over 4000 fresher’s at a time and had plan to
increase the capacity to ten thousand by 2007.
To sustain in the competitive IT
environment innovation is the key.
Infosys come up with innovative idea of
training the employees on various platforms.
One key factor in employee motivation
and retention is the opportunity
employees want to continue to grow
and develop job and career enhancing