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Five Strategies for Coping with unannounced Audits
Jim Flynn / Ben Taylor – 7th November 2013

All rights reserved worldwi...
Agenda
•
•
•
•
•
•

All rights reserved worldwide. Copyright © 2013 Gael Ltd.

Introduction
Background to Unannounced Audi...
About Gael Ltd
•
•
•
•
•
•
•
•

All rights reserved worldwide. Copyright © 2013 Gael Ltd.

Glasgow based solutions Co.
100...
Some Customers

All rights reserved worldwide. Copyright © 2013 Gael Ltd.
Background
ASDA Supplier Conference Announcement
26th June 2013

“All manufacturers of ASDA Brand Food
Products must have ...
Background
Why?
To maintain it’s position as:
“Britain's Most Trusted Retailer”

All rights reserved worldwide. Copyright ...
Trigger - 1
The Horsemeat Scandal and It’s Cost

•
•
•
•

11% Drop In chilled ready meals sales
19% Drop in frozen ready m...
Trigger - 2
Prof. Chris Elliot’s FSA Britain Supply Chain Review

• Quality and Safety the focus
• Shared Challenge:
– “Pr...
Trigger - 3
Good Marketing and PR = Competitive Advantage

Capitalising on the Misfortune of its Biggest Rivals
All rights...
Underlying Issue
Maintaining ‘Britain's Most Trusted’ Status

Ultimately ASDA are Spot On. TRUST = LOYAL CUSTOMERS.
All ri...
Details of Unannounced Audits
BRC Unannounced Audit Programme Details

• Can Occur 3-12 mths into
Certification Period
• 1...
Advantages of Unannounced Audits
Operational
Reality

Reduce
Industry
Issues

Drives
Change

Reduce
Third
Party
Audits

In...
Problems of Unannounced Audits
Causes
Disruption

Loss of
Contracts

Risk of
Failure

Audit
Clashes

Staff
Resource

All S...
Five Strategies To Employ
A Range of Actions Will Be Required and it Will Need Investment
•
•
•
•
•

Getting Your House in...
Getting Your House In Order
Suggested Action Plan:
•
•
•
•
•
•

Analyse ‘Normal’ Performance
Develop a Business Case
Senio...
Spreading The Load & Risk
Suggested Action Plan:
• Get Away from Command &Control
– Senior Champion
– Coordinators Through...
‘Ninja’ Audit Network
Suggested Action Plan:
• Practice Makes Perfect
• Train Your Internal Auditors
• Get Outside Help
– ...
Abolish The Quality Department
Suggested Action Plan:
•
•
•
•
•
•
•
•

Stop Being a Quality Hero
Eliminate The Silo Mental...
Integrate For Success
Suggested Action Plan:
• One Version of The Truth
• One Way to
– Manage Standards
– Manage Actions
–...
Core Concept
BRC Global Standards is An Integrated Framework:

Plan, Do, check Act must be Applied to All Disciplines to d...
What This Means
• Plan

• Do
- Documents
- Policies

- Adoption

- Procedures

- Courses

- Plans

- Records

- Informatio...
CA/PA Workflow Automation is Key
Improve

Plan

Implement

Do
Approve

• Documents
• Procedures
• Training
• Adoption

• A...
It’s About Improvement
Change

Waste / Harm

Loss of
Control

Standards

Improvement is about the Management Process and H...
It’s About Commitment
Strategy
Time

Money

Tools

Product Safety
& Quality

Environment

Culture

Time, Money and Tools a...
It’s About Engagement
Leadership
Time

Strategic Plan

Operational Plan

• Planning
• Review
• Ownership
• Engagement

Mon...
It’s About Embedding
Managing Director / CEO
E
S
C
A
L
A
T
I
O
N

Purchasing
Director

Production
Director

Manager

Manag...
Q-Pulse - One System, One Approach

Embedded Food Safety and Quality Management
All rights reserved worldwide. Copyright ©...
What Q-Pulse Will Deliver
Summary
Integrated Whole of Business Approach

Embedding Key Processes in Business

Integration ...
Q&A
Contact Us For a Free Consultation or Demo
www.GaelQuality.com

T: 01355 593400
E: info@gaelquality.com
Join us on our...
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Five Strategies for Coping with Unannounced Audits

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As a follow on from my BRC Unannounced Audit presentation I wanted to dig a little deeper into some actual strategies for coping with Unannounced BRC Audits.

I hope you enjoy it.

If you need further information please do contact me.

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Five Strategies for Coping with Unannounced Audits

  1. 1. Five Strategies for Coping with unannounced Audits Jim Flynn / Ben Taylor – 7th November 2013 All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  2. 2. Agenda • • • • • • All rights reserved worldwide. Copyright © 2013 Gael Ltd. Introduction Background to Unannounced Audits Five Strategies Key Considerations Summary and What’s Next Q&A
  3. 3. About Gael Ltd • • • • • • • • All rights reserved worldwide. Copyright © 2013 Gael Ltd. Glasgow based solutions Co. 100 Staff Est. 21 yrs 2500 customers in 70 Countries Roots in Quality Management 250+ Food, Drink & Packaging Customers BRC Business Services Partner Goal – To improve quality and food safety in the UK food sector through smart tools and relevant expertise
  4. 4. Some Customers All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  5. 5. Background ASDA Supplier Conference Announcement 26th June 2013 “All manufacturers of ASDA Brand Food Products must have their BRC audits undertaken as BRC “Unannounced Option 1.” All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  6. 6. Background Why? To maintain it’s position as: “Britain's Most Trusted Retailer” All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  7. 7. Trigger - 1 The Horsemeat Scandal and It’s Cost • • • • 11% Drop In chilled ready meals sales 19% Drop in frozen ready meals sales 21% Drop in chilled burger sales 31% Drop in frozen burger sales All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  8. 8. Trigger - 2 Prof. Chris Elliot’s FSA Britain Supply Chain Review • Quality and Safety the focus • Shared Challenge: – “Prove to the public that they can Trust the Systems ‘that put food on their plates.’” A focus on Operational Quality and Food Safety Systems is Inevitable All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  9. 9. Trigger - 3 Good Marketing and PR = Competitive Advantage Capitalising on the Misfortune of its Biggest Rivals All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  10. 10. Underlying Issue Maintaining ‘Britain's Most Trusted’ Status Ultimately ASDA are Spot On. TRUST = LOYAL CUSTOMERS. All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  11. 11. Details of Unannounced Audits BRC Unannounced Audit Programme Details • Can Occur 3-12 mths into Certification Period • 15 Blocked Days Allowed • Extended to Grade C Plants • Must be On Shop Floor within 30 mins of arrival • Refusal Not an Option No Pressure Then! All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  12. 12. Advantages of Unannounced Audits Operational Reality Reduce Industry Issues Drives Change Reduce Third Party Audits Increase Standards All Good Motives. All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  13. 13. Problems of Unannounced Audits Causes Disruption Loss of Contracts Risk of Failure Audit Clashes Staff Resource All Serious Issues. All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  14. 14. Five Strategies To Employ A Range of Actions Will Be Required and it Will Need Investment • • • • • Getting Your House in Order Spreading The Load & Risk ‘Ninja’ Audit Network Abolish The Quality Department Integrate For Success Let’s Look in Detail at Each All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  15. 15. Getting Your House In Order Suggested Action Plan: • • • • • • Analyse ‘Normal’ Performance Develop a Business Case Senior Management Engagement Develop an Action Plan Train Staff Measure Performance Difficult To Do Without The Correct Information All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  16. 16. Spreading The Load & Risk Suggested Action Plan: • Get Away from Command &Control – Senior Champion – Coordinators Throughout the Business • Delegate Responsibility / Accountability • Drive Empowerment Culture • Measure Performance Getting Others Involved Reduces Your Risk and Increases Success All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  17. 17. ‘Ninja’ Audit Network Suggested Action Plan: • Practice Makes Perfect • Train Your Internal Auditors • Get Outside Help – Use Other Departments / Sites – Use Other Companies • Audit Against The Standard • Implement Robust CAPA Programme • Drive Accountability • Measure Performance Short, Sharp ‘Flash Audits’ Can Help Improve Performance All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  18. 18. Abolish The Quality Department Suggested Action Plan: • • • • • • • • Stop Being a Quality Hero Eliminate The Silo Mentality Increase Accountability Make Them ‘run it’ Empower for Engagement Reduce Risk of Disruption Drive Cross Business Collaboration Effective Workflow Required Relieves Pressure, Risk and Can Deliver Better Results All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  19. 19. Integrate For Success Suggested Action Plan: • One Version of The Truth • One Way to – Manage Standards – Manage Actions – Escalate and Alerts – Monitor Training – Monitor Suppliers – Manage Customers – Measure Performance Getting Ready For Unannounced Audits Requires a Robust System All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  20. 20. Core Concept BRC Global Standards is An Integrated Framework: Plan, Do, check Act must be Applied to All Disciplines to drive Operational Safety and Quality All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  21. 21. What This Means • Plan • Do - Documents - Policies - Adoption - Procedures - Courses - Plans - Records - Information - Evaluations - Corrective Actions - Audit / Review - Preventive Actions - Assessment - Non conformances - Monitoring - Root Cause Analysis - Maintenance - Learning/Improving • Act - Training - Calibration • Check Success Requires an Integrated and Iterative Approach to All Operations All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  22. 22. CA/PA Workflow Automation is Key Improve Plan Implement Do Approve • Documents • Procedures • Training • Adoption • Audit Check • Assessment Specify Act • Preventive Action • Corrective Action Analyse CA/PA Processes are NOT THE END but the START or a NEW IMPROVEMENT CYCLE All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  23. 23. It’s About Improvement Change Waste / Harm Loss of Control Standards Improvement is about the Management Process and How Well it’s Executed and Monitored! All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  24. 24. It’s About Commitment Strategy Time Money Tools Product Safety & Quality Environment Culture Time, Money and Tools are Directly Related to Culture and Environment and Product Safety All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  25. 25. It’s About Engagement Leadership Time Strategic Plan Operational Plan • Planning • Review • Ownership • Engagement Money • Resources • Equipment • Information Tools • Technology • Software • Training Environment • Proactive • Reporting • Sharing • Learning Culture • Teamwork • Collaboration • Improvement Senior Management Commitment Requires Major Engagement All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  26. 26. It’s About Embedding Managing Director / CEO E S C A L A T I O N Purchasing Director Production Director Manager Manager Manager Supervisor Supervisor All rights reserved worldwide. Copyright © 2013 Gael Ltd. Quality Director Technical Director Manager
  27. 27. Q-Pulse - One System, One Approach Embedded Food Safety and Quality Management All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  28. 28. What Q-Pulse Will Deliver Summary Integrated Whole of Business Approach Embedding Key Processes in Business Integration of Operational Processes Drive Efficiency and Effectiveness Drive Success Through Engagement All rights reserved worldwide. Copyright © 2013 Gael Ltd.
  29. 29. Q&A Contact Us For a Free Consultation or Demo www.GaelQuality.com T: 01355 593400 E: info@gaelquality.com Join us on our LinkedIn ‘Food Safety Information Exchange’ Linkedin.com/company/gael-ltd All rights reserved worldwide. Copyright © 2013 Gael Ltd. @GaelQuality

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