Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
WHAT DOES “SERVICE”
MEAN TO YOU?
“SERVICE” IS CONFUSING- EVERYONE
HAS AN OPINION
We hear a lot about patient satisfaction, servicing the patients’ needs,
a...
P.A.I.R. HELPS YOU LEVEL
EXPECTATIONS
When we discuss service in our company, we focus on P.A.I.R.,
realizing that the pat...
PROACTIVE
The key to being a star in the service world is to
anticipate what your client is going to need. This
is no diff...
ATTENTIVE
Paying attention to your clients’ needs is
another important skill to establish a culture of
good service. In th...
INTERACTIVE
The best companies know that the client
experience needs to be interactive. You need to
take the time to talk ...
RESPONSIVE
Reacting to a situation and turning it into a
positive experience is another key service
feature. In health car...
EXECUTE P.A.I.R IN YOUR WAITING
ROOMS
Halo Health uses the P.A.I.R. method in its HDTV
based waiting room patient educatio...
INVEST IN YOUR
ORGANIZATION’S
HEALTH BY
EDUCATING,
ENGAGING AND
EMPOWERING YOUR
PATIENTS, CONTACT
HALO HEALTH TODAY!
JIM@H...
Upcoming SlideShare
Loading in …5
×

What Does Service Means to You?

328 views

Published on

We hear the phrase "service" all the time. What does it mean to you in the healthcare profession? Simply walking patients through their healthcare isn't enough.

Published in: Healthcare
  • I’ve personally never heard of companies who can produce a paper for you until word got around among my college groupmates. My professor asked me to write a research paper based on a field I have no idea about. My research skills are also very poor. So, I thought I’d give it a try. I chose a writer who matched my writing style and fulfilled every requirement I proposed. I turned my paper in and I actually got a good grade. I highly recommend ⇒ www.HelpWriting.net ⇐
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • The 3 Best Batteries For An Off - Grid Energy System, ●●● http://t.cn/AiFAbuQp
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

What Does Service Means to You?

  1. 1. WHAT DOES “SERVICE” MEAN TO YOU?
  2. 2. “SERVICE” IS CONFUSING- EVERYONE HAS AN OPINION We hear a lot about patient satisfaction, servicing the patients’ needs, and being patient centric. But what we are finding out, these terms mean different things to different people. Without a clear understanding of what service means, all parties involved can/will be disappointed.
  3. 3. P.A.I.R. HELPS YOU LEVEL EXPECTATIONS When we discuss service in our company, we focus on P.A.I.R., realizing that the patient and provider need to be coupled in order to achieve success. Proactive Attentive Interactive Responsive
  4. 4. PROACTIVE The key to being a star in the service world is to anticipate what your client is going to need. This is no different in healthcare. Informing patients about flu shots is a simple example of this. You are letting patients know to get vaccinated well before the season hits. Calling patients before their appointments to discuss their ailments, concerns, and medications is a great way to make their appointment more productive. Your staff has everything it needs to take a proactive approach with the patient before they
  5. 5. ATTENTIVE Paying attention to your clients’ needs is another important skill to establish a culture of good service. In the health and wellness world, this includes greeting the patients upon arrival, seeing them promptly, asking key questions about their health that will unlock the keys to getting them back to good health, and humanizing them throughout.
  6. 6. INTERACTIVE The best companies know that the client experience needs to be interactive. You need to take the time to talk with (not at) your patients to help them understand the ramifications of their diet, how to improve their health, and the gravity of their situation. You also need to provide tools to help them learn about ways to live healthier, mend faster, ease loved ones pain- frankly whatever the situation, there needs to be ways for them to learn about it.
  7. 7. RESPONSIVE Reacting to a situation and turning it into a positive experience is another key service feature. In health care, this could be as simple as returning a phone call promptly to emergency surgery. The key is that the patient receives a response. Too many times, patients wait by the phone for days to get results of labs, MRIs, etc. only to be told in confusing clinical terms that their issue is. Call promptly within an established timeframe in layman’s terms to help the patient understand.
  8. 8. EXECUTE P.A.I.R IN YOUR WAITING ROOMS Halo Health uses the P.A.I.R. method in its HDTV based waiting room patient education systems. We work with you to provide customized, ad-free health and wellness information that helps spur your conversation with your patient by introducing topics on pertinent diseases states. We allow you to provide personalized messages to welcome patients to your office and give them information on wait times, insurance and other paperwork, and more. The information is always presented to help the patient approach you for help. The segments are never intended to diagnose or treat- that is your job. And we can change the content on demand, so we change as your practice
  9. 9. INVEST IN YOUR ORGANIZATION’S HEALTH BY EDUCATING, ENGAGING AND EMPOWERING YOUR PATIENTS, CONTACT HALO HEALTH TODAY! JIM@HALOHEALS.COM , @HALOHEALTHINTL, OR (856) 520-8655.

×