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New Kids on the I/O Block - Transferring Process Control Knowledge to Millennials

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Presented at 2014 Emerson Exchange conference by Danaca Jordan and Jim Cahill.
As retirement rates accelerate in Western nations, efficiently transferring knowledge and lessons learned to new instrumentation and automation professionals grows in importance. Given generational differences in learning styles and limited spare time to develop training, what are some effective ways to accomplish this? A Boomer and a Millennial collaborate to share practical methods to take back with you.

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New Kids on the I/O Block - Transferring Process Control Knowledge to Millennials

  1. 1. New Kids on the I/O Block: Transferring Knowledge to Millennials
  2. 2. Photography & Video Recording Policy Photography and audio/video recording is not permitted in any session, or in the exhibition areas, without press credentials or written permission from the Emerson Exchange Board of Directors. Inquiries should be directed to: EmersonExchange@Emerson.com Thank you!
  3. 3. Presenters  Danaca Jordan  Jim Cahill
  4. 4. Introduction  As retirement rates accelerate in Western nations, efficiently transferring knowledge and lessons learned to new instrumentation & automation professionals grows in importance.  Given generational differences in learning styles and limited spare time to develop training, what are some effective ways to accomplish this?  A Boomer and a Millennial collaborate to share practical guidelines and examples to take back with you based on their experiences.
  5. 5. A few differences… Dilbert.com/strips/comic/2011-08-03/
  6. 6.  On average, 10,000 Baby Boomers retire every day. Source 1  By 2015, Millennials (1982-1995) will outnumber Baby Boomers in the workforce. Source 2 What’s happening around us… How will your company handle this? Source 3
  7. 7. Guiding Principles - Responsibilities 8 Knowledge and direction Provide the tools and time Topics, feedback, and equipment setup “[Millennials] don’t view managers as content experts (like their predecessors) because they know where to find multiple versions of the information [online]. Instead, they view managers more as coaches and mentors.” Source 4
  8. 8. Guiding Principles - Format 9 Source 5 1 topic 5-15 min length Bio in the notes, not the body Ctrl-f enabled Scan and convert hard copies to pdf Set up keywords for searchability On-demand Online Self paced Source 6 Source 7
  9. 9. Paper-based search vs. online, mobile / voice-enabled search Source 8 Source 9
  10. 10. Paper books vs. searchable, multimedia-enabled eBooks Source 10 Source 11
  11. 11. Examples - eLearning 15 Source 12 Source 13 On-demand Online Self paced
  12. 12. Long written procedures vs. short “how-to” videos Source 15Source 14
  13. 13. Examples - YouTube Channels Source 16 Source 17
  14. 14. One-time lecture vs. live & recorded options Source 18 Source 19
  15. 15. Examples – Eastman Edge 12 Upcoming Engineering Videos Introduction to P&IDs Environmental Responsibilities Introduction to Mass Transfer Cost Estimating Capital Process Training Economic Evaluation Piping Design- Rules of Thumb Produce your own Open Discussion Search Topics
  16. 16. Fixed documentation vs. online, comment- enabled documentation Source 21 Source 20
  17. 17. Examples - Wikis 14 Source 22 Source 23 Please?
  18. 18. Guiding Principles - Interaction 10 Provide methods for 2-way interaction among mentors and peers Community manager(s) are important for growth and nurturing Source 24 Source 25
  19. 19. Guiding Principles – Interaction Proactively Grow Your Professional Network
  20. 20. Business Results Achieved By focusing on:  “How to"  Using highly searchable communications channels  Collaborating on the development …the training tools will be more easily found, put to use, refined by two-way Q&A feedback, and shared with other new professionals.
  21. 21. Summary  There are generational differences in learning styles  Demographic trends require greater urgency  Follow guiding principles for effective knowledge transfer  What do you think?  Questions?
  22. 22. Where To Get More Information  EmersonExchange365.com – Your online, peer-to-peer knowledge sharing community  YouTube.com/user/EmersonPlantWeb – list of Emerson brand YouTube channels  Your LinkedIn professional network
  23. 23. Sources and Credits  Source 1 - http://xyzuniversity.com/2012/02/is-your-industry-aging-out/  Source 2 - http://xyzuniversity.com/2012/10/scared-yet-workforce-stats-that- chill-our-bones/  Source 3 - http://www.newforma.com/generations-knowledge-management- and-the-search-function/  Source 4 - http://www.kenan-flagler.unc.edu/executive-development/custom- programs/~/media/DF1C11C056874DDA8097271A1ED48662.ashx  Source 5 - http://dcvizcayno.files.wordpress.com/2012/05/1281184766_mobile_devices_ med.png  Source 6 - http://www.aiche.org/  Source 7 - http://www.reddit.com/comments/l461y/today_i_made_it_possible_to_go_stra ight_to_the  Source 8 - Card Catalogs Photo credit: Martha Holmes//Time Life Pictures/Getty Images  Source 9 - Dave Crosby (CC BY-SA 2.0) http://jimc.me/1nFFrXc  Source 10 – Chemistry: The Central Science: Theodore L. Brown, H. Eugene LeMay, Jr.; 1977 Prentice-Hall, Inc.  Source 11 – Biochemistry Made Easy eBook http://biochem.science.oregonstate.edu/biochemistry-free-and-easy  Source 12 - InTech Plus Copyright © 2014 ISA. Reprinted by permission. All rights reserved  Source 13 – Advanced Control Foundation book supplemental website http://www.advancedcontrolfoundation.com/  Source 14 - Honda lawn mower oil change procedure http://cdn.powerequipment.honda.com/pe/pdf/manuals/31VG4642.pdf  Source 15 – Honda lawn mower video https://www.youtube.com/watch?v=SuBzb7BycU0  Source 16 – Micro Motion video https://www.youtube.com/channel/UCw7IlvWABN4a1cxHoZf_Xfg  Source 17 – OSIsoft Youtube video https://www.youtube.com/watch?v=6JhExRe4kO8  Source 18 – Flickr Professor Brian Cox Star Lecture https://www.flickr.com/photos/unimancschools/4745057962/  Source 19 – MIT OpenCourseware videos http://ocw.mit.edu/courses/biological-engineering/20-010j-introduction-to- bioengineering-be-010j-spring-2006/videos/  Source 20 – Outlook 2013 product documentation  Source 21 – MySQL user documentation http://dev.mysql.com/doc/refman/5.5/en/choosing-distribution-format.html  Source 22 – Delphi Programming Wikia http://delphi.wikia.com/wiki/Creating_DLLs  Source 23 – Practical Electronics/Resistors WikiBooks http://en.wikibooks.org/wiki/Practical_Electronics/Resistors  Source 24 – FIRST Robotics Forums http://forums.usfirst.org/forumdisplay.php?23-FIRST-Robotics-Competition  Source 25 – DeltaV track in Emerson Exchange 365 community http://community.emerson.com/process/emerson-exchange/systems- solutions/deltav/
  24. 24. Thank You for Attending!

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