VoIP $0 Investment

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An overview of the network design and the features of VoIP

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VoIP $0 Investment

  1. 1. <ul><ul><li>Network Design </li></ul></ul><ul><li>TDS delivers dedicated bandwidth between robust, secure servers and your office. It is a direct data line managed by TDS with voice service always getting the highest priority. Dynamic Allocation of bandwidth enables businesses to economically and efficiently use the same Internet pipe for both voice and data. With Managed IP, users experience superior flexibility, reliability, and management functions, along with a low cost of ownership. </li></ul>Contact: Jeff Holesinger 847-968-5814 [email_address]
  2. 2. Managed IP - One Network. One Source. One Bill With Managed IP, your voice and data are combined into a single efficient network maintained by TDS. A High-Speed dedicated Internet connection is seamlessly integrated from your business to TDS, engineered for voice quality and productivity enhancing features. Gain mobility, call control, and call management by giving your customers and clients one phone number. You determine when, where, and by what device they reach you . Dynamic allocation —take full advantage of your service and get burstable data speeds when voice traffic decreases. • Flexible —choose from various service packages to meet the needs of your business—Convenience, Office, and Premium. • Hosted service —eliminate technology obsolescence and increase reliability with TDS maintaining your service. • Accessible —change and update your features and functionality via the voice portal, web portal, or the Assistant Toolbar. • Business continuity —call routing takes place at the TDS Data Center ensuring calls will not be blocked if network connectivity is compromised. Economical Get the most advanced phone systems, voice service, and data technology with no up-front capital costs. Never worry about equipment obsolescence and only pay for what you need today and tomorrow. Productivity Never miss a business opportunity! With managedIP call routing, your customers will never get a busy signal, improving productivity and revenue growth by having all calls come through. Single Provider With one provider and one bill, managing your voice, data, and equipment services will be simplified, allowing you to focus on your core business. Flexible The user friendly administration gives you the capability for complete real time control over employee moves and changes, saving time and increasing flexibility . Convenient Use a single number for multiple devices, giving you control of how, when, and where calls are received. No matter where your staff is, get business done and meet customer expectations.
  3. 3. M anaged IP Call Management Manage incoming and outgoing calls quickly and efficiently. Between voice mail, cell phones and e-mails, people are hit with hundreds of messages a day. With M anaged IP, your receptionist and employees can manage the messages quickly and efficiently and achieve the results your business needs to succeed! Call Management Features with M anaged IP: • Call Attendant —provides your callers a menu of options for quick access to a department or person they need to reach. • Dial by Name Directories —give your callers direct access to employees freeing up the receptionist to do other tasks. • Custom greetings —play specific messages during business hours and non-business hours. Just program messages once and they will automatically play everyday when people call your business. • Voice Messaging —get calls under control with a single voice mail box for all your phones. You determine how messages are deposited, stored, retrieved, and how you get notified. • Personal Greetings —each user can set their own greetings. Save specific greetings in a wav file and simply click on it and it will be changed. • Music on Hold —play music or specific messages for your callers when they are on hold. • Zero Out Option —give your callers the option to zero out to whomever you want to answer your calls in your absence. • Aliases/Auto Login —program your voice mail to recognize it’s you calling in from your cell phone, home office, or any other number so you can retrieve your messages without entering a password. “ With the old system, I worried that a customer could think, ‘If communication is this poor, what does that say about their business?’ TDS has given us the best possible solution to make certain we are handling our customer calls efficiently and effectively.” Kathy Jowett, Operations Manager Window Design Center Hosted services offer customers the ability to deploy in any increments, so as new locations are brought into a company and are ready to migrate, they can be added easily. It’s generally faster and easier to use hosted services to add new locations to the network, especially when integrating voice and data networks. “ Hosted Versus Premises IP-Telephony,” Business Communications Review
  4. 4. M anaged IP Call Control With Managed IP, you decide who, when, where, and how your customers or clients reach you. You no longer need to share all your numbers, just program your office number to ring your cell phone, home office phone, or any other device. A single number puts you in total control of your business! Call Control Features with Managed IP: • Simultaneous Ring —allows all calls placed to your office phone to ring multiple phones at the same time. Give out only one number and manage only one voice mail box. • Sequential Ring —define a “find me” list of phone numbers that alerts you of incoming calls sequentially based on phone number, time of day, and day of week. • Call Forwarding Selective —redirect selected callers to your mobile phone or another destination that match certain criteria. • Selective Call Rejection —block certain incoming calls that meet specific criteria and the caller will receive a message that you are not accepting calls. • Time Schedules —set your calls to route a certain way during a specific time of day. Calls automatically go to voice mail during your weekly staff meeting and resume status when the meeting ends. • Remote Office —use your home phone, cell phone, or even a hotel phone as your business phone. You can make calls and have them billed to your business. Incoming calls to your business will ring the remote phone. • CommPilot Express —use this powerful feature to configure four unique profiles that allow you to set when, where, and how you want to receive calls when you are: • In Office • Out of Office • Busy • Unavailable “ Using TDS’ managed IP system has allowed us to run our business without interruption. I now spend the majority of my time working with our current clients and engaging potential clients instead of firefighting and problem-solving.” Wayne Harris, President/Partner Glowac+Harris+Madison Small and medium segments prefer to purchase data and voice from the same vendor Yankee Group Study October 2007
  5. 5. M anaged IP Mobility Stay connected as if you are in the office with Managed IP and get mobility features that can take your business and staff to the next level. Give your employees the ability to control when, where, and how callers reach them. Mobility Features with Managed IP: • Simultaneous Ring —allows all calls placed to your office phone to ring multiple phones at the same time. Give out only one number and manage only one voice mail box . • Call Notify —program your phone to alert you when a specific person has called your office or left you a voice message. Receive a text message on your cell phone or BlackBerry with time and day the call came in. • Voice Messaging Notify —integrate your office voice mail with your e-mail and receive notification of a message on your cell phone or BlackBerry. • Call Forwarding Selective —define specific criteria to route certain calls to your mobile phone or another destination so you don’t miss out on that opportunity! Criteria are based on telephone number, time of day, and day of week. • Remote Office —use your home phone, cell phone, or even a hotel phone as your business phone. Make calls and still have them billed to your office. Receive calls as if you were in the office. Your contacts never know you are out of the office unless you tell them. Small-to-medium-sized businesses strongly believe IP telephony will offer a more robust set of features than traditional telephony. In particular, IP telephony will enable better service delivery to remote workers and improve worker productivity. Yankee Group Study October 2007 “ One of the things we like most about TDS’ Managed IP system is that we rarely have to think about it. Basically, it’s all plug-and-play for us. We’re a very mobile office, and this system allows each or our employees to designate how they want to receive calls when they’re not in the office.” Keith Peterson Purple Door Productions
  6. 6. M anaged IP Productivity Get M anaged IP and simplify how business gets done with tools that not only increase employee productivity, but also generate revenue growth for your company. Productivity Features with Managed IP: • Assistant Toolbar —make and accept calls and change phone settings from your desktop within Microsoft Outlook, Internet Explorer and Mozilla Firefox. • Click to Dial —simply dial by clicking on any number in your call history log, personal contact list, group directory or an HTML web page. • Call Alert —incoming calls display a pop-up message on your desktop with caller id name and number detail. Accept or simply redirect the call to voicemail with one click. • Call History —view the last 20 calls you dialed, received, or missed from your toolbar, even customers who hung-up. With one click, return your calls quickly and easily. • Do Not Disturb —with one click on your toolbar, you can send all calls to voicemail. • Remote Office —use your home phone, cell phone, or even a hotel phone as your business phone. Make calls and still have them billed to your office. “ As a small business, investing in a phone system is a big deal for us. With TDS’ managed IP, we now have a reliable system that will expand as we do. We found the pricing to be in line, actually a little better, than some of the other services available. Because we didn’t incur a major capital expense, we’ve been able to invest in other areas of the agency.” Wayne Harris, President & Partner Glowac + Harris + Madison There is an increasing interest and opportunity for IP telephony managed services, as most small-to-medium-sized businesses will seek help with IP telephony management. Small-to-medium-sized businesses that outsource don’t do so purely for cost reasons, but primarily feel too deficient in the areas of IT staff and disaster recovery preparedness to take on the task themselves. Yankee Group Study October 2007

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