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9 riikka olli, orkun saitoglu paypal sebc

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Riikka Olli & Orkun Saitoglu från Paypal, Torsdag 26:e maj 2011 SEBC

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9 riikka olli, orkun saitoglu paypal sebc

  1. 1. May 26th , 2011<br />What’s Next in Payments<br />Olli Riikkarolli@paypal.com<br />Orkun Saitoglu <br />orkun@x.com<br />
  2. 2. 2<br />
  3. 3. 3<br />Who is paypal?<br />Strong stated preference <br />across online shoppers<br />#2<br />#1<br />#3<br />#2<br />#1<br />
  4. 4. 4<br />Consumers & Merchants of all sizes adopting PayPal<br />2010 Key figures<br /><ul><li>Created in 1998, part of since 2002
  5. 5. $92Bin total payment volume ‘10 (+28%)
  6. 6. $3Bin stored value (PayPal balance) spent every 2 weeks
  7. 7. Bank License in Europe</li></ul>224millions accountsworldwide<br />110<br />3<br />26<br />3<br />12<br />10<br />PayPal represents 18 % of global e-commerce <br />5<br />3<br />
  8. 8. HOW PAYPAL WORKS<br />5<br />
  9. 9. yet, still needs for different payments solutions<br />Making B2B payments more efficient with PayPal...<br />Giving charities an effective payment tool to collect donations...<br />Helping consumers and merchants with expansive global partnerships...<br />Facilitating payments for professional services...<br />Monetizing applications for 3rd party developers...<br />Enabling Financial Institutions to offer P2P solutions<br />Enabling global mobile commerce...<br />You<br />Providing customers the best way to pay online globally<br />6<br />
  10. 10. Site: Kino.de<br />Amount: 9.00 EUR<br />PIN: <br />Payment Successful!<br />••••<br />Pay<br />Monetization on devices<br />Tablets<br />Connected TV<br />Mobile<br />Download Movie<br />7<br />
  11. 11. A year in…we’re amazed BY THE INNOVATION<br />Mobile<br />70,000+developers from startups to major companies<br />Real-time/Location<br />thousands of applicationsre-inventing old industriesdisrupting existing business models creating new industries <br />Social<br />Deals/Shopping 3.0<br />Online 2Offline<br />Financial Innovations<br />Digital Goods<br />Crowd-sourcing/ Fundraising<br />Marketplaces<br />Device In-app Payments<br />Invoicing<br />POS<br />8<br />
  12. 12. Facebook as a marketplace for your products: Boosket<br />Embeddding Payments<br />into the platform’s experience<br />9<br />
  13. 13. Connected TV: SAMSUNG Movies<br />10<br />
  14. 14. 11<br />
  15. 15. PayPal vision for Mobile<br />… anywhere<br />On mobile apps/websites<br />Stores, POS, kiosks<br />Events<br />Use your mobile wallet …<br />… with any technology<br />12<br />12<br />
  16. 16. CONSUMER EXPERIENCE<br />CONSUMER TRUST<br />SEVERAL BARRIERS<br />13<br />
  17. 17. What is PayPal doing?<br />Consumer Wallet<br />Access all payment methods anywhere<br />Send/Invoice Money<br />In-Person payments<br />Receipts, coupons<br />Value Added services<br />Merchant Checkout<br />In-app, rich authentication<br />1-click payment, sign-up and sign-in<br />Single integration<br />Guest checkout<br />Auto-detect mobile web<br />14<br />
  18. 18. Need<br />Solution<br />PayPal Mobile solutions<br />Simplicity<br />Consistent integration flow & features from online to mobile<br />Integrated and rich experience<br />Mobile Payment Library, ‘plug&play’ and ready to download, for iPhone, iPad and Android, finalist of <br />Mobile Express Checkout, one-stop solution for both web and mobile, ready for iPhone and Android <br />APIs based integration<br />15<br />
  19. 19. PayPal mobile web user experience<br />Login<br />Expands to change funding source<br />Expands to list purchase details<br />Expands to change shipping address<br />Review<br />Log In using email and password or phone and pin<br /><ul><li>Optimized for all iPhone, iPod touch, Android browsers (2.0 and above)
  20. 20. Support all mobile devices in Q3 2011</li></ul>LOGIN REVIEW<br />16<br />
  21. 21. Babyshopmobile site<br />17<br />
  22. 22. 18<br />Babyshopmobile site<br />
  23. 23. 19<br />Babyshopmobile site<br />
  24. 24. Mobile will do much more than m-commerce<br />Scanning + price comparison<br />2D barcode<br />Augmented reality<br />Proximity payment<br />20<br />
  25. 25. 21<br />
  26. 26. Question?<br />22<br />
  27. 27. Micro Payments On The Rise<br />23<br />
  28. 28. USER CONTROLS THE EXPERIENCE<br />Remember Me<br /><ul><li>User can choose to be remembered to eliminate log-in for future transactions</li></ul>Optional Confirmation<br /><ul><li>User can even choose to eliminate the confirmation page</li></ul>Funding Option<br /><ul><li>Choose from available instant funding options such as PayPal balance, credit card, debit card, bank</li></ul>Customization increases user control, convenience, satisfaction and ultimately conversion and retention…<br />24<br />
  29. 29. Checkout flow – Mini browser<br /><ul><li>To avoid pop-up blockers, the below light box will appear after clicking the payment button if the buyer has not previously selected to have their login remembered. This will direct the user to login, sign up, or pay without signing up</li></ul>25<br />
  30. 30. Checkout with remembered login<br />If a user has selected to have the checkout remember their login the payment button will display their name. After clicking the payment button the customer is taken directly to the ‘review your payment’ lightbox<br />26<br />
  31. 31. Haymarket Autosport.com 2-click post-paid<br />27<br />
  32. 32. 28<br />
  33. 33. BUYER EXPERIENCE AND USE CASES<br />29<br />
  34. 34. Thankyou!<br />Questions ?Olli Riikkarolli@paypal.comOrkun Saitoglu orkun@x.com<br />30<br />

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