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3 Trends Shaping Digital Healthcare & Why UX Is So Critical In All Of Them

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3 Trends Shaping Digital Healthcare & Why UX Is So Critical In All Of Them

  1. 1. 3 Trends Shaping Digital Healthcare & Why UX Is So Critical In All Of Them BY
  2. 2. The Growth of Digital Healthcare ● Digital healthcare is destined to enhance the patient experience and reduce costs ● 61% of patients factor digital healthcare into their choice for healthcare providers (Technology Advance, 2015)
  3. 3. What Is Usability ● Efficiency- speed at which users can perform tasks ● Memorability- the ease of getting “back up to speed” after a period of inactivity
  4. 4. ● Errors- the # of user-made errors, their severity, and the ease of correcting them ● Satisfaction- user ratings on a common scale of how much they enjoy using the solution
  5. 5. Usability In Digital Healthcare ● Although usability applies to all fields, it is particularly important in healthcare ● Because of the sensitive nature of healthcare, professionals and patients must be able to use the solution efficiently and error-free
  6. 6. Trend #1: Patient-centric Healthcare ● No one knows the patient better than themselves ● Healthcare should be patient-driven ● Digital healthcare must have good usability for patients to control their healthcare
  7. 7. Trend #2: Growing Use of Electronic Health Records ● Keeps digital records of patient health information, tracks delivery of care, etc. ● Advantages over paper records: increased security, efficiency, accessibility, and effectiveness
  8. 8. Trend #3: Mobile Healthcare Solutions ● Mobile healthcare apps have allowed patients to complete tasks on the go ● The apps usability must be adaptable to patients of all ages and all levels of technological skill
  9. 9. ● Patients have a faster and more efficient way to communicate with their medical professionals ● Without a good mobile user experience, many of these advantages can be offset
  10. 10. For more information on improving user experience, visit the ‘UX Motel blog’ at ux. walkme.com and claim your FREE copy of “3 Key Trends Shaping Digital Healthcare & Why UX Is So Critical In All Of Them”

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