1.
Spring ’16
Release Preview
Go faster than ever before with the Customer
Success Platform
With the Spring ’16 release, you can quickly take action from your
phone - online or off and rapidly gain insights to predict what
customers want. Also, you can now accelerate productivity for every
partner and developer with new community dashboards and our
secure and scalable platform. Leverage the power of the Customer
Success Platform to grow your business faster than ever before.
.
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. February 5, 2016

2.
Sales
Cloud
SalesforceIQ for
Small Business
Service
Cloud
Marketing
Cloud
App
Cloud
Analytics
Cloud
Community
Cloud
Offline for Mobile
Enhanced Charts
in S1
Custom Left Hand
Navigation
Composer
Campaigns and
Person Accounts in
Lightning
Introducing:
The out-of-the box
CRM for small
businesses
Setup in minutes
Spend your time
where it matters most
Sell smarter from
anywhere
Work Orders for Field
Service
Multi-Component
Assets
SOS for Android
S1 Mobile Knowledge
Groups and Files in
Community
Templates
Predictive Journeys
Data Stream for
Marketing Cloud
Connector
Rich Messaging for
GroupConnect
Instagram Ads
Management in
Marketing Cloud
Workbenches for
Social Studio
Heroku Enterprise
Two-Factor
Authentication
Event Monitoring
Transaction Security
Process Builder Drag
and Drop Criteria
Wave Analytics for
Communities
Wave Flex Dashboard
Designer
Sales Wave Pipeline
Trending
Enhanced Lightning
Reports and
Dashboards
Admin Access to
Personal Folders
Chatter in Community
Templates
Lightning Dashboards
in Community
Management
Page Manager in
Community Builder
Rich Feed in
Community
Templates
Shield for
Community Cloud
Spring ’16
Favorite Features
175+ New Features

3.
Offline for Mobile Enhanced Charts in S1
Custom Left Hand
Navigation Composer
Campaigns and Person
Accounts in Lightning
All of your business data available
anytime, anywhere
Easily interactive with your
Lightning dashboards and
reports on S1
Prioritize your records, focus on the
top, sell the way you want
Easily create new call logs,
tasks, and events no matter what
page you're on
The Campaigns and Person
Accounts you love, now in
Lightning
Offline for Mobile lets reps be more
productive on the go. No matter
where they are, when they're
working, or who they're talking to,
offline capabilities means that they'll
have the information they need
about their customers and prospects
at their fingertips. Now sales reps
can easily access to all their business
data, anywhere.
Click here to learn more.
With the Spring ‘16 release,
Salesforce 1 can now display the
same beautiful charts that you
love in the Lightning Experience
and in Wave Analytics. These
enhanced charts are more
interactive with dynamic filters.
And, with the extended flexibility
to drill down into the details that
matter, now you can understand
your data better, anytime and
anywhere.
Click here to learn more.
The Lightning Experience, tailored to
you. Now admins can enable each
group to focus in on exactly the
records they need, in order of
importance. Each user sees their
priorities laid out in the custom left
hand navigation column. So that
everyone can see what they need,
and sell the way they want.
Click here to learn more.
Now no matter where you are in
the Lightning Experience, you can
maximize your productivity with
the Composer. Easily create new
call logs, tasks, and notes when you
need to, all in the context of the
business record. So sales reps can
focus on selling and closing more
deals.
Click here to learn more.
The modern new Lightning UI is
now available for Campaigns and
Person Accounts. Make it easier for
your company's processes and
setup to be translated to the
Lightning Experience. And, you can
put the most important customer
and prospect information in front
of the sales reps, so they can sell
smarter and faster than ever
before.
Click here to learn more.
Connect with your customers
in a whole new way
Sales Cloud
Favorite Features

4.
Setup in Minutes
Spend Your Time Where
It Matters Most Sell Smarter From Anywhere
Just connect SalesforceIQ for Small
Business to your Gmail or Exchange
account and your CRM solution is
ready to go. In no time, your
emails, meetings, and phone calls
are automatically captured,
keeping your deals up to date so
you’re free to focus on selling.
SalesforceIQ for Small Business
intelligently filters your
opportunities and surfaces the
deals that need your attention
most. Gain data-driven insights
about individual and team
performance from SalesforceIQ’s
out-of-the-box reporting suite.
The SalesforceIQ for Small Business
mobile app and Chrome extension
provide instant access to all of your
CRM data, right from your inbox.
Stay on top of every deal with
predictive notifications, email
shortcuts, and dynamic scheduling.
Introducing SalesforceIQ for Small Business
The out-of-the box CRM for small businesses
Click here to learn more.

5.
Work Orders for
Field Service Multi-Component Assets SOS for Android S1 Mobile Knowledge
Groups and Files in
Community Templates
Extend your support into the
field for faster service
Create a hierarchy of complex
assets to improve your field
service support
Embed support into every
Android mobile app for instant,
live, in-app guidance
Solve cases faster with Knowledge
in the S1 Mobile App
Quickly add support for Files and
Groups in your community
With the launch of Work Order for
Field Service, Service Cloud is
laying the foundation for field
service support. Work Orders allow
you to track repairs on your
products or assets at any stage in
their service lifecycle. Use work
orders to efficiently track repairs
and standard maintenance from a
service contract, and deliver faster
service to your customers.
Click here to learn more.
With Multi-Component Assets, you
can represent more complex products
and track the age and status of asset
components. You can also use a
parent-child structure to show which
assets are a component of other
assets, and add work order
assignments at the sub-asset level.
The new hierarchical structure will
help you provide smarter and faster
support in the field.
Click here to learn more.
SOS for Android allows companies
to embed a help button in any
mobile app. In one click,
customers are connected to an
agent via one-way video chat and
two-way audio. Agents can
provide in-app guidance and
personalized support from
anywhere. Agents can access
cases from all channels and gain
a 360 view of the customer right
from the Console.
Click here to learn more.
The S1 Mobile App now includes
the ability to view Knowledge
Articles on Android and iOS. Now
any employee away from their
desktop can access Knowledge
articles, and articles related to
cases, right from their mobile
device.
Click here to learn more.
In this release, we've built on the
Community Templates functionality
by adding Groups and Files. Groups
and Files in Community Templates
allows you to quickly customize the
Community experience with new
object support. Drag and drop new
objects such as Groups to allow
private or public collaboration. You
can also share Files and the ability
to include relevant information from
objects like Accounts.
Click here to learn more.
Connect with your customers
in a whole new way
Service Cloud
Favorite Features

6.
Predictive
Journeys
Data Stream for
Marketing Cloud
Connector
Rich Messaging for
GroupConnect
Instagram Ads
Management in
Marketing Cloud
Workbenches for
Social Studio
Create smarter 1 to 1
customer journeys
Connecting the Complete
Salesforce CRM to the
Marketing Cloud just got easier
Spark a rich conversation that
enlightens your customers
Buy and manage Instagram
advertising directly
within Salesforce
Easily drill into social data to
gain new insights
With Marketing Cloud Predictive
Journeys, marketers can fuse CRM
and marketing data with relevant
contextual data such as web
browsing activity and email
engagement. And now, with
Predictive Scores and Predictive
Audiences, marketers can harness
the power of data science to analyze
customer engagement and predict
the optimal next step in every
customer journey.
Click here to learn more.
With the new Data Stream feature
for the Marketing Cloud
Connector, it’s even easier for
marketers to build digital
marketing campaigns and
journeys without the help of
technical support. Now you can
easily utilize data from across the
entire Salesforce Customer
Success Platform, within
Marketing Cloud.
Click here to learn more.
Rich messaging enhances
marketers’ campaigns by
providing multiple pieces of
content in one message with
embedded and actionable URLs
within full-screen width images.
Show your creativity and include
up to 6 engaging coupons,
announcements, or programs
within a single message. Also,
with real-time preview,
marketers can easily test their
links and ensure they are
working properly.
Click here to learn more.
With Instagram, marketers can
advertise to up to 400 million highly
engaged mobile users with strong
visual content that leverages all of the
power of Active Audiences and
Facebook's ad targeting options. Run
native ad campaigns on this new
platform alongside your existing ad
campaigns on Facebook, Twitter, and
LinkedIn.
Click here to learn more.
Now you can drill even further into
your social data with Workbenches
for Social Studio. Enjoy the flexibility
of creating your own unique
dashboards and drilling into
segments of social data to gain new
insights. Get the power of
understanding your customers like
never before.
Click here to learn more.
Build 1 to 1 customer journeysMarketing Cloud
Favorite Features

7.
Heroku
Enterprise
Two-Factor
Authentication
Event Monitoring
Transaction Security
Process Builder Drag
and Drop Criteria
A new scalable, secure, and
open platform to quickly create
engaging apps
More security, less hassle Customizable security policies
to prevent unwanted usage
behavior, in real-time
Easily drag and drop process
criteria, wherever you want
Heroku Enterprise introduces powerful
new features for enterprise app
development. Private Spaces provide
network-isolated app and data services
for enhanced security. Selectable Regions
allows your apps to run closer to your
users in the geographic region you
specify. Use Salesforce Identity to
manage your development teams with
Integrated Identity. Now you can easily
and quickly create engaging apps that
scale.
Click here to learn more.
Salesforce’s updated Two-Factor
Authentication app uses location to
enhance security while eliminating
frustrating user interactions. The new
Authenticator uses push notifications to
notify users of requests and allows them
to use the location of the phone to
trigger automatic responses in the
future. It's simple, secure, and it stays
in your pocket.
Click here to learn more.
Transaction Security is an additional level
of security that takes the Event Monitoring
capabilities to the next level. In order to
protect sensitive data within Salesforce,
you can use Salesforce APIs to monitor
user behavior and create Apex policies to
trigger alerts and preventative actions.
The next time your user does something
in Salesforce that looks suspicious, you
can automatically block it, get notified, or
impose two-factor authentication.
Click here to learn more.
Now with Process Builder you can
rearrange your process criteria without
having to recreate an entire process all
over again. Simply drag and drop your
criteria in the location of your choice to
easily create the perfect enterprise
workflows for your business.
Click here to learn more.
Run your business from your phoneApp Cloud
Favorite Features

8.
Wave Analytics for
Communities
Wave Flex Dashboard
Designer (Beta)
Sales Wave Pipeline
Trending
Enhanced Lightning
Reports and Dashboards
Admin Access to
Personal Folders
Give your partners insight
to drive sales
Turn anyone into an expert
dashboard designer
Get insight into your pipeline
to drive sales
Explore your data across desktop,
S1, and App Builder with new
Lightning Reports and Dashboards
Give Admins access to all
Lightning Reports and Dashboards
to effectively manage your org
Wave Analytics for Communities
allows you to extend a new world
of data-driven decisions to your
partners. You can simply share the
same level of information that your
own team views to increase your
partner's productivity with
personalized dashboards now
embedding in community pages.
Now you can drive data-driven
conversations with every
community member right from
where they collaborate.
Click here to learn more.
With Wave Flex Dashboard Designer
you can easily create beautiful
dashboard layouts with responsive
widgets that smartly adjust to fit the
dashboard's available canvas. Creating
new queries can be done directly
from within the dashboard builder
allowing you to quickly build and edit
existing dashboards. You can also
easily transform compare tables and
formula fields into visualizations with
drag-and-drop chart components.
Click here to learn more.
With Sales Wave Pipeline Trending,
executives, sales managers and sales
reps can now track historical pipeline
performance to assess sales
performance, uncover future sales
opportunities, and inform risk factors --
across any dimension. You can easily
see what deals have shifted, expanded,
and closed across weeks, months, and
quarters to pivot strategy and identify
the behaviors that drive sales. Sales
managers can finally track year-over-
year business performance to get a
forward-looking view of the big picture.
Click here to learn more.
Your favorite Lightning Reports and
Dashboards, another member of the
Analytics Cloud product family, are now
available on Salesforce1 and
embedded within App Builder across
your entire Customer Success Platform.
With enhanced Lightning Reports and
Dashboards, you can easily track
business performance and measure
progress against goals with new
leaderboard tables and color-coded,
drag and drop reference lines for
charts.
Click here to learn more.
With API access to Lightning Reports
and Dashboards, Salesforce Admins
can effectively manage their entire
Salesforce org. Admins can now
delete Lightning Reports and
Dashboards in private folders for in-
active users and manage obsolete
reports and dashboards to maintain
a well-groomed and productive org.
Click here to learn more.
Get smarter about your customersAnalytics Cloud
Favorite Features

9.
Chatter in Community
Templates
Lightning Dashboards
in Community
Management
Page Manager in
Community Builder
Rich Feed in
Community Templates
Shield for
Community Cloud
Extend the collaboration capabilities
of Community Templates
View and analyze community
metrics with Lightning
dashboards
Manage every page of the
community in the Page Manager
Foster dynamic conversations
and put rich content in context
Easily encrypt community data
Chatter Lightning Components for the
Community Templates make it quick
and easy to add full Chatter
collaboration to a community. Now you
can create a much richer collaboration
experience in the community with
groups and rich profiles. Individual
Lightning components for features such
as the feed, publisher, and groups
mean that it's easy to completely
customize where and how Chatter is
integrated into the community.
Click here to learn more.
Salesforce Lightning dashboards
are now available for community
managers in Community
Management. This new user
interface makes viewing and
analyzing dashboards easier than
ever. Community managers can
customize the Community
Management home page to
display the metrics they care
about most.
Click here to learn more.
Customizing and managing
community pages is easier than
ever with the new Page Manager in
the Community Builder.
Community managers can select
from up to eight pre-configured
layouts for pages to make a truly
unique community experience.
And, now any customer can create
custom layouts and access them in
the Community Builder.
Click here to learn more.
Customize the feed by adding rich
text and content to give users the
ability to personalize and clearly
communicate in their post. Now
multiple files can be attached to a
post allowing viewers to find
everything they need, all in one
place. The feed also gives users the
ability to auto-detect hyperlinks
and create rich previews of posted
media and websites to enhance
the user experience.
Click here to learn more.
Encrypt sensitive, confidential and
private data in your community, so
your company can meet
compliance policies and
contractual obligations. Enable
specific customers, partners, or
employees to view encrypted
information that's relevant to them.
And with strong, standards-based
encryption built natively into the
Salesforce platform,
users can continue to
enjoy critical features,
such as search.
Click here to learn more.
Connect with your customers
in a whole new way
Community Cloud
Favorite Features

10.
New Accelerators for
Every Cloud
Mission Critical Support
for Analytics Cloud
Premier for Marketing Cloud,
Wave Analytics, and SOS
Strategic Projects –
Field Service
Fast, focused engagements that speed
up business results
Get fast access to specialists
for critical issues
Drive greater adoption and
implementation success
Connect employees, products, and
customers in a whole new way
Accelerators are a portfolio of services tuned
to the kind of business, progress in the cloud
adoption cycle, and desired business
outcomes. We begin with a close look at
what’s unique about a customer's business,
then we work collaboratively towards an
outcome-focused implementation plan that
spans technology, business practices and
culture.
Click here to learn more
Mission Critical Support helps ensure
business continuity for customers with
mission-critical processes. Mission Critical
Support now offers support for Analytics
Cloud, allowing its customers to have fast
access to specialists who understand their
business, preventing issues from
disrupting business processes, and
increasing productivity of development
teams.
Click here to learn more.
The Premier Success Plans portfolio has
expanded its features for Marketing
Cloud, Wave Analytics, and SOS to
include new training catalogs, admin
tasks, developer support and success
resources. Connect with our certified
experts and access success resources to
take advantage of the growing value of
our Premier Success Plans.
Click here to learn more about Marketing Cloud.
Click here to learn more about Wave Analytics.
Click here to learn more about SOS.
The Strategic Projects Practices teams
have 10+ years of expert experience
specializing in vertical-specific and line-
of-business solutions. Deep knowledge
in niche areas of business has led the
team to create targeted offerings to
that allows Salesforce customers to see
value fast, and make dreams a reality.
Click here to learn more.
Get ready for a new kind of customer successSuccess Services
Favorite Services

11.
Visit
the Release Site
Read
the Release Notes
Join
the Release Community
See the new features come to life by
watching Salesforce product
marketers demo their favorite
features in the Spring ’16 release.
Click Here.
Learn about all the new and improved
Salesforce features in the Spring ’16
release.
Click Here.
Get the latest release information,
answers to your questions, and
interactive product discussions — all in
one place. Click Here.
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Spring into Spring ’16