Jessica Osborn
3 SlideShares 79 Followers 78 Followings
Personal Information
Organization / Workplace
Austin, Texas
Occupation
Client Success Director
Tags
customer success saas organizational effectiveness outcomes change management building customer success team customer service operational effectiveness on prem tsia tsw subscription economy consumer trends consumer decision journey consumer generated content retail experience
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Presentations

(3)

Consumer trendsshappingretailandshopperexperience

8 years ago • 242 Views

Professional Services & Customer Success Cannibals or Codependents

6 years ago • 139 Views

Building csm while going from on premise to saa s

6 years ago • 139 Views

Likes

(2)

Change Management

Paras Kaushik • 14 years ago

SEVEN STEPS TO CUSTOMER SUCCESS AT SCALE

Totango • 9 years ago
Personal Information
Organization / Workplace
Austin, Texas
Occupation
Client Success Director
Tags
customer success saas organizational effectiveness outcomes change management building customer success team customer service operational effectiveness on prem tsia tsw subscription economy consumer trends consumer decision journey consumer generated content retail experience
See more