Updated and expanded for UX Scotland.
Task models have been somewhat eclipsed by experience maps and service blueprints of late. I’m all for a juicy mapping exercise when I’m helping an organisation make strategic decisions. But what if the job at hand is the result of all that strategising: designing a website, say?
Task models are a simple, yet incredibly powerful, design tool. I talk about getting started with task modelling, and how a task model can influence design. I include practical examples from the world of e-commerce.