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Thomas & betts LinkedIn PowerPoint

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Thomas & betts LinkedIn PowerPoint

  1. 1. Title
  2. 2. CORE COMPENTENCIES <ul><ul><li>UPS, Power Distribution and Switchgear – Self-performing service provider on all brands, models and topologies </li></ul></ul><ul><ul><li>Batteries – National Master Battery Distributor, self-performing remedial service and complete battery change-outs </li></ul></ul><ul><ul><li>HVAC and Fire Suppression – Managed service providers through Carrier and Orr Fire Suppression </li></ul></ul><ul><ul><li>Equipment Sales – National distributors of GE, Mitsubishi, PDI and Stulz </li></ul></ul><ul><ul><li>Generators – Service, Sales and Rental </li></ul></ul><ul><ul><li>Data Center Services – Turn-key design, engineering and installation services </li></ul></ul>
  3. 3. FIELD SERVICE OPERATIONS
  4. 4. 7/24/365 NATIONAL COVERAGE
  5. 5. FIELD SERVICE OPERATIONS <ul><li>(3) Area Service Directors </li></ul><ul><li>(11) Regional Managers </li></ul><ul><li>Over (160) Field Engineers strategically located throughout the U.S. </li></ul><ul><li>24/7/365 - Domestic based Emergency Response Center </li></ul><ul><li>24/7/365 – Technical/Engineering support </li></ul>
  6. 6. FIELD ENGINEER UTILIZATION <ul><li>FE workload is proactively managed - focus on service delivery versus scheduling </li></ul><ul><li>FE’s outfitted with top-quality tools and laptops </li></ul><ul><li>Average utilization is less than 75% (30 hours per week) </li></ul><ul><li>FE’s rated on skill matrix </li></ul>
  7. 7. FIELD ENGINEER TRAINING <ul><li>Over 90% of field engineers trained by OEM’s - average 10+ years experience </li></ul><ul><li>Factory-level trained on all major brands </li></ul><ul><li>Fully equipped training lab and research facility located at Corp HQ </li></ul><ul><li>Comprehensive annual training schedule </li></ul><ul><li>OSHA compliant (PPE, Arc Flash, Lock-out/Tag-out & NFPA70E) </li></ul><ul><li>Modular cross training individually tailored to development needs </li></ul>
  8. 8. FIELD ENGINEER TRAINING MATRIX
  9. 9. PARTS AND LOGISTICS <ul><li>Parts inventory in excess of $5 million </li></ul><ul><li>Purchased directly from OEM and OEM suppliers </li></ul><ul><li>Counter-to-counter express delivery, 24/7 for in-house stock </li></ul><ul><li>Field engineers carry and have access to commonly failed parts </li></ul><ul><li>On-site parts kits available </li></ul><ul><li>Parts for discontinued and obsolete equipment </li></ul>
  10. 10. <ul><li>FE completes FSR on-line where it goes through initial audit and ESS </li></ul><ul><li>FE submits FSR for technical review and second audit </li></ul><ul><li>Immediate repairs are quoted and scheduled with customer </li></ul><ul><li>FSR receives third audit and sent to customer within (7-10) business days </li></ul><ul><li>Secured customer portal with viewable field service and critical asset portfolio reports, as well as customized report generation capabilities </li></ul>FIELD SERVICE REPORTS
  11. 11. CRITICAL ASSET PORTFOLIO <ul><li>Provides a comprehensive view of customer’s systems </li></ul><ul><li>System details and log of all service </li></ul><ul><li>Battery information including date codes and replacement projections </li></ul><ul><li>Useful in trending and budgeting </li></ul>BUSINESS REVIEW <ul><li>Executive level strategic overview of your account </li></ul><ul><li>Detailed contract financials, service events and recommendations </li></ul><ul><li>Offered annually, semi-annually </li></ul>
  12. 12. <ul><li>Strategic Account Director - Responsible for business reviews, high level account interaction and management. Able to effect fiscal responsibilities for JT Packard. Responsible for total account management and service. </li></ul><ul><li>Strategic Account Representative - Responsible for day to day FSR reporting and CAP report fulfillment. Manages battery and T&M quotes. Prepares business reviews and manages service delivery and scheduling. Keeps the account on task with customer expectations. Manages SLA’s and reporting. </li></ul><ul><li>Customer Service Account Manager - Dedicated schedulers assigned to geographical territories responsible for scheduling all UPS and generator services. One point of contact for all sites and site manager (assures uniformity and consistency). </li></ul>CUSTOMER CARE TEAM
  13. 13. EQUIPMENT SOLUTIONS
  14. 14. <ul><li>Mitsubishi National Distributor and Certified Service Provider </li></ul><ul><li>GE National SVAR and Certified Service Provider </li></ul><ul><li>PDI National Distributor </li></ul><ul><li>500kVA-2500kVA Flywheel UPS Systems E1 Dynamics/Eurodiesel </li></ul><ul><li>Branch Circuit Monitoring </li></ul><ul><li>Battery Monitoring – Intellibat </li></ul><ul><li>Stulz National Distributor </li></ul><ul><li>Refurbished Equipment/Emergency Replacement Program </li></ul><ul><li>National Master Battery Distributor </li></ul>EQUIPMENT PRODUCT LINES
  15. 15. <ul><li>Thermography and IR scanning </li></ul><ul><li>Breaker coordination studies </li></ul><ul><li>NFPA 70E Arch Flash studies </li></ul><ul><li>Site specific MOP’s </li></ul><ul><li>Electrical switch gear and paralleling maintenance </li></ul><ul><li>Load bank testing </li></ul><ul><li>Triage emergency UPS equipment from 5kVA to 750kVA </li></ul><ul><li>Disaster response team for natural catastrophes </li></ul>ADDITIONAL SERVICES

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