The state of training and development in europe cegos survey 2013

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Our new survey on the latest Training and Development trends from Europe. We will be conducting the second APAC survey later this year to inform 2014 learning strategies.

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The state of training and development in europe cegos survey 2013

  1. 1. Professional training in EuropeHR Directors’ and employees’ viewpoints in five countries:Germany, Spain, France, Italy and the UKThe Cegos Observatory presents its survey on27 March 2013
  2. 2. 2The method and sampleCompany size (headcount)Age categoryWe ran this survey online in February and March 2013, among 2,470 employees and 600Human Resources Directors/Training Managers in France, Germany, Spain, Italy and the UK.EmployeesCegos survey on professional training – Feb/Mar 2013Job category
  3. 3. I – Training:employees prefer it whencompanies provide support
  4. 4. 4Employees are still very happy with the training coursesthey have takenCegos survey on professional training – Feb/Mar 2013Employees – How satisfied are you, on the whole, with the training course(s) you took?Not satisfied at allNot very satisfiedQuite satisfiedVery satisfied Overall satisfaction rates stand at 94% British employees are more satisfied than the rest, their Spanish counterparts less so Feedback from French employees is hovering near the 5-country average
  5. 5. 5HRDs/TMs agree that training courses effectively buildskillsHRD/TM – How effective are training courses in your company as regards building skills?• The British are exceptionally keen, the French and Spanish are less convinced• Large companies deem training courses “very effective” more often than companieswith fewer than 500 employeesCegos survey on professional training – Feb/Mar 2013
  6. 6. 6Managers have more positive views on trainingEmployees – Overall, would you say that:(% of respondents who replied “Yes, definitely ”)41% 44% 46%33% 36% 48%32% 34% 38%29% 32% 33%29% 30% 35%26% 29% 31%26% 27% 29%Blue/WhitecollarManager/ExecutiveTech/supervisor• Young employees feel that training-course content and methods suit their requirementsmore than employees in other age categoriesCegos survey on professional training – Feb/Mar 2013
  7. 7. 7Company support: big differences from one country tothe nextEmployees – Do you think your company is doing everything possible to:% of respondents who replied “Yes” (definitely and more or less)FRA SPA ITA GER UK68% 71% 75% 74% 82%63% 67% 72% 77% 73%68% 64% 69% 73% 76%62% 69% 67% 76% 70%63% 61% 68% 74% 78%74%70%70%69%69%Cegos survey on professional training – Feb/Mar 2013
  8. 8. 8Managers are still the prime source of information abouttrainingFRA SPA ITA GER UK41% 48% 49% 51% 60%39% 48% 41% 49% 40%45% 36% 41% 39% 35%34% 39% 32% 35% 36%36% 28% 19% 36% 21%Employees – Where do you find out about professional training?(More than one answer poss.)Cegos survey on professional training – Feb/Mar 2013
  9. 9. 9Manager support: perceptions and practices varyHow often does your manager provide support before and after training?(% of respondents who replied “Always”)Cegos survey on professional training – Feb/Mar 201324%22%19%54%40%41%%%%Before training, during ameeting to discuss objectivesAfter training, during ameeting to map out an actionplan to implement coursecontentAfter training to implementcourse contentEmployees HRD/TMGap GapEmployees16%16%24%23%23%25%%%
  10. 10. II – Are untrained employeesexcluded from the system?
  11. 11. 11Untrained employees do not often request trainingOver the past three years (% of "Yes")FRA49%27%19%4%• The fact that people do not request training does not mean they do not want it• People who do not train have few opportunities to discuss their training requirements• People who do not train in France are the least keen on training – and the ones who request it most!Cegos survey on professional training – Feb/Mar 2013
  12. 12. 12Untrained employees feel “excluded from the start”Why do you think you did not receive any training?FRA SPA ITA GER UK26% 21% 17% 42% 23%14% 18% 34% 16% 20%15% 13% 28% 9% 18%30% 23% 19% 17% 22%There is never any trainingin my company.I am not one of the people trained.The economy is bad.I do not know why.• Untrained French employees: 30% do not know why they have not been trained –and they are the ones who have the most training-related meetingsCegos survey on professional training – Feb/Mar 2013
  13. 13. III – Employees want moretraining latitude
  14. 14. 14Reasons for training:HRDs and employees still have different perceptionsCegos survey on professional training – Feb/Mar 2013HRDs’ training priorities:• First: “Empower employees to do their jobs”• Last: “Maintain employability, especially among the most vulnerable employees”A more fulfilling professional and personal lifeTo work more efficiently and effectivelyTo qualify for a pay rise or promotionTo enhance employability for internal mobilityTo enhance employability for external mobilityTo qualify for a diplomaEmployees70%68%52%49%42%39%HRD/TM60%50%69%47%44%40%18Gap1017Which of these reasons for taking a training course do you (do your employees) find most motivating?(% = High motivation)Employees73%78%50%48%45%32%
  15. 15. 15How HRDs are contributing to trainingCegos survey on professional training – Feb/Mar 2013FRA SPA ITA GER UK63% 68% 66% 64% 67%57% 60% 74% 44% 70%58% 63% 58% 58% 60%44% 64% 50% 38% 62%32% 58% 44% 42% 46%65%61%60%52%44%56% / 28%41% / 15%24% / 12%24% / 29%14% / 44%Tier-12009 / 2013HRDs/TMs – Rank these ideas according to your views on how training is helping yourcompany
  16. 16. 16UK and Spanish employees take more initiative!Cegos survey on professional training – Feb/Mar 2013Employees – When you take a course : (% of "Yes")All: 55%All: 35%All: 27%Generally I tookthe initiativeGenerally trainingwas imposedAfter discussing itwith my manager
  17. 17. 17A B C48% 57% 64%40% 34% 26%26% 28% 25%Initiative varies from one job category to anotherCegos survey on professional training – Feb/Mar 2013A: secondary schoolB: BA or MAC: PhD42% 53% 67%46% 36% 25%23% 28% 27%Blue/WhitecollarManager/ExecutiveTech/supervisorEmployees – When you take a course : (% of "Yes")
  18. 18. 18The employees with most latitude want even moreCegos survey on professional training – Feb/Mar 2013Employees – In general, would you like more leeway to choose:81%86%83%80%77%77%Training course topics?Training methods?74%81%79%73%70%68%Yes, a lot more Yes, a little more
  19. 19. IV – Employees are ever keeneron new training methods
  20. 20. 20France is still lagging behind on multimodal training – butimprovingGroup classroom coursewith a trainerDistance courseTutoringCoachingClassroom+ distanceFRA SPA ITA GER UK95% 91% 92% 92% 95%33% 55% 59% 41% 65%30% 28% 40% 46% 52%24% 36% 38% 33% 53%Have you taken these types of courses? (% = Yes)OverallIn France: Classroom courses are stable (-1 point vs. 2011)Distance courses are growing (+9 points vs. 2011)Tutoring/coaching is on the rise (+2 points vs. 2011)Blended courses are rocketing (+11 points vs. 2010)Cegos survey on professional training – Feb/Mar 2013
  21. 21. 21People have their preferred social media for trainingNone of the above (22% on average)e-Learning modules: 31%Collaborative/shared tools:27%Podcasts, videos: 17%Wikis: 13%Blogs: 12%HRD/TM – Have you enabled and encouraged employees to use these training methods?FRA SPA ITA GER UK31% 33% 25% 34% 31%31% 28% 28% 25% 24%15% 16% 19% 15% 18%12% 12% 13% 16% 14%11% 11% 15% 10% 12%27% 15% 24% 23% 23%Cegos survey on professional training – Feb/Mar 2013
  22. 22. 22e-learning is not the only distance-learning optionFRA SPA ITA GER UK36% 40% 40% 35% 48%30% 20% 22% 22% 17%12% 13% 15% 14% 17%13% 13% 12% 20% 10%8% 13% 10% 9% 8%Employees – Have you taken work-related training courses using these methodsover the past 3 years? (% = Yes)Important:• 35% of trained employees did not use any of the above to learn• These tools cut across age groups, academic levels and job categories• Large companies are the keenest on e-learningCegos survey on professional training – Feb/Mar 2013
  23. 23. 23Serious games and mobile learning are rocketingWhich distance training courses did you take?(All respondents) Under 35s used the most serious games and online training courses Small and medium-sized businesses use a more diverse range of training approaches France is above-average on self-paced training and below-average on mobile learning andsynchronous online trainingCegos survey on professional training – Feb/Mar 2013Change since 2010+12 points+15 points+25 points+27 points
  24. 24. 24Training meets requirements…but the human touch is what makes a difference!Did the distance learning courses you took meet your requirements?95%92%90%89%Blue/WhitecollarManager/ExecutiveTech/supervisor38% 45% 54%39% 51% 56%26% 37% 49%28% 30% 40%“Met requirements verywell” Younger employees prefer classroom learning 35-44s prefer online and blended courses French learners prefer one-to-one supportCegos survey on professional training – Feb/Mar 2013
  25. 25. 25Managers prefer online learningBlue/WhitecollarManager/ExecutiveTech/supervisor24% 35% 41%28% 34% 45%28% 40% 46%22% 42% 38%Did the distance learning courses you took meet your requirements?“Met requirements verywell”95%93%92%90%Cegos survey on professional training – Feb/Mar 2013
  26. 26. V – Is the next step multimodallearning anywhere, anytime?
  27. 27. 27HRDs see more developments than employeesEmployees HRD/TMGapTo address evolving training requirements over the next three years, your company:Employees: should develop… - HRD/TM: will develop…25%25%28%20%22%19%12%12%EmployeesAbsolutely agreeCegos survey on professional training – Feb/Mar 201347%42%38%34%23%24%19%32%36%35%27%27%19%17%17%28%11%7%11%7%4%6%2%4%
  28. 28. 28What employees expect over the next three yearsEmployees –To meet your training requirements over the next three years, your company should provide:(% = “fully agree” ) FRA SPA ITA GER UK31% 36% 39% 42% 40%28% 31% 41% 35% 41%29% 30% 41% 40% 34%32% 29% 39% 32% 38%Cegos survey on professional training – Feb/Mar 2013
  29. 29. 29The key lessons this yearA French – and Spanish –dissatisfaction with trainingThis, however, does not mean they are dissatisfied withthe training courses themselves.This seems to go hand-in-hand with the feeling that thecompany in general and managers in particular are notproviding enough support.Generally speaking, employees in small and medium-sized businesses are happier with their training andprofessional skill building projects than their counterpartsin larger companies.Support, from pre-course meetings toapplying new knowledge post-course,seems to be the key to successThe fact that satisfaction rates among UK employees arehigher than elsewhere seems to stem from the interactionof various factors: employees have a lot of freedom when itcomes to training, their managers are very involved, andthey use a wide variety of training options.The process to access training isparticularly suited to employees withacademic qualifications and tomanagersEmployees with higher academic qualifications andmanagement positions take more initiative, discusstraining options at more length… and appreciate theprofessional training system as it is today..Training approaches using newtechnology and social media arethriving, even in FranceFrance still has the least variety but this has evolvedconsiderably over the past few years.Mobile learning and serious games have grownsignificantly over the past three years in the five countrieswe surveyed.Learning methods using social media cover all traininglevels and all job categories.Cegos survey on professional training – Feb/Mar 2013

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