Cegos Supports NGO Efforts Across The Globe


Published on

In these times of political, economic and social challenge, it is at the heart of Cegos corproate values to support NGO staff, managers and volunteers across the globe. We strongly believe in sharing our learning where it can have the greatest impact - we will continue to do so, in parallel with our commercial activities

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Cegos Supports NGO Efforts Across The Globe

  1. 1. Cegos eLearning modules contribute to creating greater health impact globallyCegos SA has announced their support and partnership with LINGOs (Learning forInternational Non-Government Organizations) to provide a range of practical eLearningmodules for international humanitarian relief, development and conservationorganizations.Eric Berg, Executive Director of the LINGOs organization comments:"Over the next five years, our member NGOs need to identify and develop thousands ofkey personnel and volunteers worldwide. With Cegos’ generous donation of its suite ofhighly practical and powerful elearning modules, we can deliver high-quality, cost-effective personal and professional development & online training to in-country andexpatriate staff and volunteers of our member agencies."As part of this humanitarian commitment, Cegos is providing PSI (Population ServicesInternational) – a member of the LINGOs organization - with their world class suite ofmulti-lingual elearning modules, to help support PSI’s learning and developmentstrategy globally. Cegos elearning modules cover a range of personal and professionaldevelopment topics such as project management, management development, changemanagement, interpersonal and team skills and much more.Marie-Laure Curie the Learning and Performance Manager responsible for theworldwide deployment of PSI’s L&D strategy is keen to stress the positive impact thesemodules are having…..“By allowing us to deploy Cegos eLearning modules to our most needy employees –those in developing countries around the world -Cegos have helped us provide our staffwith high-quality training materials that they otherwise would not have been able toaccess. The modules don’t just allow us to “fill a gap” – they are practical, they workand they are receiving a great reception from all our teams – we are extremely happywith the learning they deliver, and the feedback of how the learning is actually appliedand implemented”.Marie-Laure continues,“What is important to our organization is that these modules have an impact on ourpeoples’ performance and personal growth – they provide learning, they build
  2. 2. knowledge and allow for the practice of new skills immediately following. This suitecovers many priority topics for PSI staff and the fact that there is instant multi-lingualcapability “built in” to the Cegos elearning solution, offers us a huge benefit in terms ofmultiple role outs across many parts of the world.”To highlight the importance of Marie-Laure Curie’s comments, it is useful to understandfurther the PSI context. As it began operations, the Learning and Development team atPSI faced a number of complex challenges. PSI has offices in 67 developing countries;these countries have varying degrees of connectivity to the Internet; they operate indozens of languages; and they work in many types of demanding environments. Inaddition, PSI’s global staff asked the L&D team to help them improve their skills faster,more effectively and at a lower cost. PSI therefore decided to look at the potentialopportunities in the growing field of eLearning.Coming from the Operations side, the team of four L&D professionals at PSI plungedinto the field of e-learning, not really knowing at first how to start or run an onlineuniversity, how to do so on a small budget or how to convert classroom content for usein online training. After conducting a review to identify best practices, they discovered,through LINGOs (Learning for International NGOs), the possibility to deploy the Cegossolutions. PSI were relieved to discover that there was a group of experienced people atLINGOs and within Cegos who cared genuinely about helping NGOs get access toworld-class learning opportunities at little or no cost.PSI quickly became highly knowledgeable around the deployment of elearning and itsmeasurement. Their first e-learning pilot involved 24 managers from PSI India and ranfrom July through September of 2009. The goal was to make sure eLearning was theright fit and to test various Learning Management Systems (LMSs) including one thatPSI built themselves. Based on findings from this pilot, PSI then created a morecomprehensive LMS site and piloted it with 12 countries in eastern and southern Africaduring the first six months of 2010. This second pilot was a real success. During those 6months, 192 participants enrolled in 194 courses. 83 courses were completed andparticipants reported 98% usage of skills. This is testament to the L&D team at PSI andtheir insistence of measuring impact of all forms of elearning on behaviors and skills inthe field. Something many major corporate institutions still fail to doPSI soon realized that in order to successfully launch PSI University globally, they needto make multilingual content available to the staff, The biggest challenge was to find away to provide content in French and Spanish. PSI did not have the financial resourcesto translate courses or to buy courses, and -- with the exception of some Harvardcourses that were available in Spanish, none of the many courses made available toPSI from other suppliers through LINGOs were multilingual.Marie-Laure Curie adds:“The Cegos partnership with LINGOs was the key to addressing the needs of our manynon-English-speaking colleagues. It is only after we added several CEGOS courses to
  3. 3. our catalog that we were able to launch PSI University (http://learning.psi.org) globallyon August 7, 2010”Marie-Laure goes on to explain:“Seven months after the launch, PSI-U is considered a real success. Over 1670 of ourstaff members (96% of which are local employees) are currently enrolled in a course.Our course catalog, which is based on the needs of each country’s platform and islinked to our HR competency model, currently offers a range of 49 online courses, someof which are CEGOS’ and some of which are PSI’s”Marie-Laure adds:“CEGOS courses are extremely popular amongst our staff because they are high-quality, concise, multicultural and multilingual. 358 CEGOS courses have beencompleted to date by PSI employees and we currently have 637 staff enrolled in aCEGOS course. The average star rating for CEGOS courses is 4 out of 5 and theaverage skill use for all CEGOS courses on PSI-U is an impressive 94%!”One of the key areas of PSI deployment for the Cegos elearning modules has beenHaiti, following the aftermath of the earthquake in 2010. The large humanitarian effortscontinue, and PSI is at the heart of activities there. Specifically focused around Mother /Child health issues and support, PSI staff have been required to develop their skills asthey go. Katia Petit, one of the program assistants working for PSI, has been requiredto conduct presentations at PSI offices and within local communities. Katia enrolled onthe Cegos elearning courses focused on writing skills specifically to help her becomemore organized and effective during her preparation and delivery of the key messagesshe needed to communicate. There was immediate benefit as Katia explains:Katia Petit PSI Haiti officeProgram Assistant, HIV and MCH (Mother Child Health) “Most of the time, I was always lost during a presentation because I didn’t organize myideas and make a plan with specifics steps. The results: I looked confused and couldn’tconvince people especially because I didn’t use arguments adapted to the concept.With the Cegos course on Writing Techniques, I learned how to elaborate mypresentations, to choose the right argument, to be methodological and to distinguishwhat is important and what is superfluous. I encourage people to take this course, it’sreally helpful!”
  4. 4. In Malawi, Franklin Allan John, Senior Branch Operations Manager, PSI Malawi made it his priority to work through a number of elearning modules, as part of his development and for the development of and interactions with his staff. Franklin’s key motivation was the application of the learning. It needing to be highly practical to allow him to develop his management style and day to day operations and interactions. His feedback is thorough and shows directly the benefits of the Cegos elearning modules to personnel in these geographies and the immediate impact they can have.1. Balancing the dual roles of People Manager and Technical Expert. Delegating tasks and authority appropriately. While staff working with me believed that the technical areas were solely my responsibility, e.g. Branch Financial reports, they can now appreciate the process of delegation. The Branch Accountant can now confidently start and complete the process and only let me check progress. This certainly helped to improve my communication to motivate staff to do their best. It has also encouraged me to use different communication formats ie: meetings, individual face to face, postings on the board and discussion groups. The reaction has been positive from the staff themselves.2. How to write an effective email. This is where I got to know that clarity does not necessarily mean quantitative explanation. Qualitative explanation depends on how the objective of my communication (email) is set out. Simple and straight forward headings will help the reader understanding my point, and my write up has also been properly directed to the person I am addressing, in the same way thinking about the reader’s interpretation of the choice of words and chronological order of events. Immediate impact!3. Making a Success of your First Management position Notably, I took the course when I was changed to supervise peers. This was the time I got the inspiration on how to handle peers, maintain the relationship and at the same time be seen to be controlling and making higher level decisions. While peers were required to recognize my position change, I was also to be conscious of everybody’s needs and expectations. This is possibly where I fought a winning battle in the early days by taking into consideration all suggestions put forward by staff I met. Creating early buy in from the staff and my peers during the change would have been far more difficult I had not used the knowledge gained from this course. I am happy to say that there is a solid and trusted relationship among the staff at the three branches I now manage.
  5. 5. 4. Managing stress This is where I am still getting the best, by doing the simple exercises to manage stress which include, knowing and accepting that I am really operating under stress, then taking breaks and use the breathing exercises. While the current working environment demands working under pressure always, I now work more peacefully, knowing that stress is harmful and that it really need to be minimized. I can now better work under pressure without necessarily getting stressed out as much as I used to.5. Preparing & Structuring the annual performance review Ever since I completed the course, I have confidently and successfully conducted several structured annual performance reviews. My staff involved have all commented positively on the approach. With a leading role in Branch operations, I have learnt and applied a lot of techniques in listening and giving feedback (80% listening and 20% talking) beyond the annual reviews. This has helped me to move away from the leave-alone-then zap approach many managers still use.6. Handling Difficult Situations in Performance Review Interviews Isn’t getting rid of difficult staff the simple and right way to operate? This was probably my crude thinking before. Since I took the Cegos elearning course I realized that there are probably many difficult situations encountered during review interviews which cannot be sorted out just like that. The techniques I have used, show them the positive side, motivate them, show them a bigger picture and recognize their efforts. Motivating the negative attitude staff always proves really difficult. I was met with such staff that strongly resisted a requirement for a change in behaviour, some even refusing to recognize me. I discovered, from this course that I also contributed by distancing myself from them and reacting negatively to the attitude. To-date, am still working on changing staff attitudes from negative to positive-thinking and acting, but doing so in a more considered and objective way thanks to the learning I gained from these modules. Marie-Laure Curie of PSI concludes: “CEGOS courses are clearly helping PSI staff everywhere gain or develop skills that are key to increasing the impact of our programs that improve the health of poor and vulnerable people in the developing world. We would like to thank CEGOS and its employees, especially Pascal Debordes and Jeremy Blain, as well as LINGOs – your support has been critical to helping us achieve our mission.”
  6. 6. In addition to Marie-Laure Curie’s and Katia’s comments, PSI gathered further feedbackdirectly from the field – across three continents! The learners were overwhelming intheir praise of the Cegos eLearning modules – they felt these modules finally offer thekind personal development they need, and that helps them grow their skills on theground. A powerful combination.Here are comments provided by PSI staff members on various CEGOS courses:Writing Techniques:“This course was easy to understand because of the practical exercises.The combination of reading materials, voice and practical exercises have made thisapproach very interesting (not boring) and effective for learning”. Research staff fromZambia“The course is very interesting, i learned several good techniques such as how to beconvincing and which argument employed depending of the context, recipient. Iencourage people to take it!!” Staff from HaitiWriting Minutes:“Ce cours a été très intéressant. Jai pu prendre connaissance des subtilités ettechniques essentielles pour noter les informations les plus importantes pour larédaction dun compte rendu concis et clair et fidèle.”. Staff from BeninPreparing and structuring the annual performance review:“This course helped me in clearing many things in my mind which is related to annualappraisal review activity. as i have already done it four times in my past 04 years of HRcareer but still i think i can do much more progress in this activity. Building a strongbounding with employee through appraisal activity and giving them trust and make themmotivate is a good approach.”- Local manager from Pakistan“Je me croyais une habituée de la conduite de lentretien annuel. Mais après ce cours,jai compris quil y a beaucoup derreurs à éviter que je commettais. Je le recommandevivement à tous les managers.” Local manager from BeninPreparing and structuring an oral presentation“This is the first course of PSI University Ive attended. I found it very helpful and veryinteresting. I need to make an oral presentation to the donor and key stakeholders thisFriday. I was very worried but I feel much better after completing the course. I knowwhat I should do now” - Staff from Vietnam.
  7. 7. “The course is amazing and it has made me ready and secure to prepare and structurean oral presentation which was my weak point when addressing clients from institutionson certain topics I had to present. Now I am ready to put into use what I have learnedand the skills in my future assignments. Staff from MalawiManaging stress“The course has helped me to identify my own restrictive messages and providedpossible antidotes to these messages. By practising what I have learned, including thevarious breathing techniques will help me to manage work/life stress better”. Staff fromKenyaCustomer relationship“Customer relationship is a very good course, it has helped me as a professional driverto relate well with Pace staff / PSI partners as well. I strongly recommend it to everymember of staff”. Staff from Uganda
  8. 8. ABOUT LINGOsLINGOs is a consortium of leading international relief and development organizationsdedicated to sharing learning resources and experiences aimed at alleviating povertyand suffering and effectively responding to humanitarian emergencies around the world.Members include Care, Save the Children, Habitat for Humanity, Catholic ReliefServices, World Vision, Mercy Corps and many others. LINGOs also engages PartnerCompanies working in technology assisted learning and related learning fields toprovide expert help and support for the LINGOs mission. Headquartered in Seattle, WA,LINGOs can be found on the web at www.lingos.org.About PSI:Population Services International (PSI) was founded in 1970 and is a leading globalhealth organization with programs targeting malaria, child survival, HIV, reproductivehealth and non-communicable disease. Working in partnership within the public andprivate sectors, and harnessing the power of markets, PSI provides life-saving products,clinical services and behavior-change communications that empower the worlds mostvulnerable populations to lead healthier lives.PSI has an uncommon focus on measurable health impact and attempts to measure itseffect on disease and death much like a for-profit entity measures its profits. PSIestimates that its programs implemented in 67 countries in 2009 directly preventednearly 150,000 HIV infections, 3.5 million unintended pregnancies, almost 270,000deaths from malaria and diarrhea, and 40 million malaria episodes.PSI established the Learning and Performance (L&P) department on September 1,2008. The role of the department is to lead, coordinate and support learning anddevelopment efforts for all 8,000 PSI-affiliated employees around the world. Its goal is toassist our employees and our global network of affiliate organizations in becoming moreeffective and efficient in our work so that we can achieve greater health impact. Thisgoal is in direct support of PSI’s 5-year strategic plan.http://www. psi.orghttp://learning.psi.orgAbout CegosCegos was set up in 1926, and is now an international leading player in professionaltraining. In 2010, the company generated revenues of €180 million. Its consultants haveexpertise in all areas of skills management and development, including humanresources, management and leadership, performance and organization, individual andcollective effectiveness, sales and marketing, project management and the deploymentof large-scale training systems all over the world. In 2010, Cegos provided training tomore than 200,000 people worldwide. Cegos operates from 30 countries and employs astaff of 1200.www.cegos.comwww.elearning-cegos.com