Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Mitel 3000 Lunch Learn


Published on

Total description of our "baby" platform, perfect for the small business, learn all about and call for our promos!! 309-689-8696x208

  • Be the first to comment

Mitel 3000 Lunch Learn

  1. 1. Introducing the Mitel 3000 Mitel 3000
  2. 2. Agenda <ul><li>The Market and Positioning </li></ul><ul><li>What is the Mitel 3000 </li></ul><ul><li>Features - brief overview </li></ul><ul><li>What’s New and Why Sell the Mitel 3000? </li></ul><ul><li>Pricing & Support Tools </li></ul><ul><li>Next Steps </li></ul>
  3. 3. What is the Mitel ® 3000? <ul><li>A phone system that is...Easy </li></ul><ul><ul><ul><li>Efficient – Increased Dealer Install/Support ROI </li></ul></ul></ul><ul><ul><ul><li>Intuitive & Menu driven – requires limited training </li></ul></ul></ul><ul><ul><ul><li>Modular approach – provides investment protection </li></ul></ul></ul><ul><ul><ul><li>Flexible – provides customers with choices </li></ul></ul></ul><ul><ul><ul><li>Scalable – grows with the needs of the customer </li></ul></ul></ul><ul><li>Designed specifically for the SB and SoHo Markets… </li></ul>
  4. 4. Adding Value to the Mitel Portfolio <ul><li>Completes Mitel Portfolio providing true end-to-end product solutions for all market segments </li></ul><ul><li>Ease of installation and maintenance for improved Dealer ROI </li></ul><ul><li>Proven demand in this segment </li></ul><ul><li>Robust, flexible offering for small businesses giving customers choices </li></ul><ul><li>Bringing applications to the small segment </li></ul>
  5. 5. <ul><li>95% of U.S. business have 40 employees or less </li></ul><ul><li>(6.5 million business premises) </li></ul><ul><li>Segment from 4 to 50 extensions accounts for 100,000 PBX or IP/PBX system sales per annum </li></ul><ul><li>Competitive environment </li></ul><ul><li>Future growth is through providing value-added applications and services - VoIP, UC, Wireless, etc.. </li></ul>Small Telephony System - Market Overview
  6. 6. SB Marketplace is Evolving <ul><li>59% of SB’s are Implementing IPT * </li></ul><ul><ul><li>Planned to grow to 71% by 2011 </li></ul></ul><ul><li>Applications Driving IPT Sales </li></ul><ul><ul><li>Remote Workers/Business Mangers/Owners/etc. </li></ul></ul><ul><ul><li>Soft Phones & UC </li></ul></ul><ul><ul><li>IPT Vendor is ‘Users Choice’ for UC </li></ul></ul><ul><li>SB Decision Makers Want to Align With IP Telephony Market Leaders </li></ul><ul><li>TDM Not Going Away - Flexibility is Desired </li></ul><ul><ul><li>Investment Protection </li></ul></ul><ul><ul><li>Cost </li></ul></ul><ul><ul><li>Maintenance </li></ul></ul><ul><ul><li>* InfoTech May, 2008 </li></ul></ul>
  7. 7. Introducing the Mitel 3000 <ul><li>The Mitel 3000: </li></ul><ul><ul><li>Integrated communications system that supports your voice call needs </li></ul></ul><ul><ul><li>Expandable system that accommodates up to 20 CO Lines, 40 Digital Stations, and 12 IP stations </li></ul></ul><ul><ul><li>Modular system that can be upgraded by adding various system modules that allow it to grow as your customer’s needs grow </li></ul></ul><ul><ul><li>Flexible system that gives you the choice of operating as either a key system or PBX </li></ul></ul><ul><ul><li>An easy to install and maintain system, with modular hardware and remote maintenance software that allows you to service the system from your office. </li></ul></ul>
  8. 8. The Central Control Unit (CCU) <ul><li>Every Mitel 3000 system begins with a CCU. This is the main controller and power source for the rest of the hardware. </li></ul><ul><li>The CCU contains: </li></ul><ul><ul><li>System processor </li></ul></ul><ul><ul><li>Power supply and optional battery backup </li></ul></ul><ul><ul><li>Connectors for phones and lines </li></ul></ul><ul><ul><li>Slots for line and voice mail module cartridges </li></ul></ul><ul><ul><li>Remote programming and maintenance interface </li></ul></ul><ul><ul><li>Base unit is a 4x8 max configuration </li></ul></ul><ul><ul><ul><li>Add Expansion Modules to grow larger </li></ul></ul></ul>
  9. 9. CCU – Uncovered Modules <ul><li>Install the Line and Voice modules in their slots </li></ul><ul><li>Different sizes - they will only fit in the the correct slots </li></ul><ul><li>Color-coded </li></ul>
  10. 10. CCU- Uncovered CCU & Port Module Connectors Power-Failure Connectors Line Connectors Phone Connectors
  11. 11. CO, Voice Mail, and T1/PRI Modules <ul><li>You can add cartridge style modules for: </li></ul><ul><ul><li>CO lines ( 2 lines per Module ) </li></ul></ul><ul><ul><li>T1/PRI lines </li></ul></ul><ul><ul><li>Voice mail </li></ul></ul><ul><li>The cartridges are color coded </li></ul><ul><ul><ul><li>CO/Line modules are black </li></ul></ul></ul><ul><ul><ul><li>T1/PRI module is yellow </li></ul></ul></ul><ul><ul><ul><li>Voice Mail modules are blue </li></ul></ul></ul><ul><ul><li>Different sizes so they can’t be put in the wrong slot </li></ul></ul><ul><ul><li>Keyed to fit only one direction so they can’t be installed incorrectly </li></ul></ul>
  12. 12. Voice Mail Module <ul><li>Blue Module </li></ul><ul><li>Three Available Options </li></ul><ul><li>2 port - Five hours </li></ul><ul><li>4 port - Ten hours </li></ul><ul><li>8 port - Twenty hours </li></ul><ul><ul><li>52 Extension Voice Boxes </li></ul></ul><ul><ul><li>10 Phantom boxes </li></ul></ul><ul><ul><li>20 Group Boxes </li></ul></ul><ul><ul><li>1 General voice mail box </li></ul></ul><ul><li>Note: All versions support Record-A-Call </li></ul><ul><ul><li>Day/Night Auto Attendant </li></ul></ul><ul><ul><li>Temporary Greeting </li></ul></ul><ul><ul><li>Announce Only Voice boxes </li></ul></ul><ul><ul><li>Dial by Name Directory </li></ul></ul>
  13. 13. PRI / T1 Module <ul><li>Yellow Module </li></ul><ul><li>Offers 23 channels as PRI (ISDN) </li></ul><ul><li>Offers 24 channels as T1 (RBS) </li></ul><ul><ul><li>Can be configured as either a T1 or PRI. </li></ul></ul><ul><li>Offers 4 Analog CO Lines as backup or overflow lines to a maximum of 28 CO lines </li></ul><ul><li>May be used for Voice Only </li></ul><ul><li>Integrated CSU for: </li></ul><ul><ul><li>Fractional Service Supported </li></ul></ul>Note: DID is supported
  14. 14. Expansion Ports Module <ul><li>Each Ports Module Supports 8 telephones </li></ul><ul><li>Each Ports Module can support up to four lines </li></ul><ul><ul><li>2 Slots provided for CO/line module cartridges (you can install 1 or 2, depending on how many you need) </li></ul></ul><ul><li>Mitel 3000 System supports up to 4 Ports modules </li></ul>Supports up to: 4 CO Lines & 8 Telephones
  15. 15. Broadband Module <ul><li>The Broadband Module allows you to make your LAN connections to the Internet through your phone system. </li></ul><ul><li>The Broadband Module has the following features: </li></ul><ul><ul><li>Wireless Local Area Networking (LAN) </li></ul></ul><ul><ul><li>Local Area Networking (LAN) </li></ul></ul><ul><ul><li>Wide Area Networking (WAN) </li></ul></ul><ul><ul><li>Multi-User IP Access </li></ul></ul><ul><ul><li>ADSL/Broadband </li></ul></ul><ul><ul><li>Firewall </li></ul></ul><ul><ul><li>VoIP Gateway supporting 12 endpoints </li></ul></ul><ul><ul><li>Management Utility </li></ul></ul><ul><li>You can install one Broadband Module on an Mitel 3000 System. </li></ul>
  16. 16. <ul><li>IP Feature Phones - Features and Functions </li></ul><ul><li>Up to 12 Local or Remote IP Extensions </li></ul><ul><li>Access to full system features - Same menus </li></ul><ul><li>IP Feature Phone = a system extension anywhere in the world </li></ul>
  17. 17. Fully Expanded System <ul><li>A fully expanded Mitel 3000 system has: </li></ul><ul><ul><li>CCU </li></ul></ul><ul><ul><li>Four Expansion Modules </li></ul></ul><ul><ul><li>BBM (IP) </li></ul></ul><ul><li>20x52 (with IP) </li></ul>
  18. 18. Mitel ® 3000 Digital Phones <ul><li>8-Button System Phone </li></ul><ul><ul><li>Large functional menu driven display </li></ul></ul><ul><ul><li>Eight (8) programmable keys </li></ul></ul><ul><ul><li>Full duplex speaker phone </li></ul></ul><ul><li>16-Button System Phone </li></ul><ul><ul><li>Large functional menu driven display </li></ul></ul><ul><ul><li>Sixteen (16) programmable keys </li></ul></ul><ul><ul><li>Back lit display </li></ul></ul><ul><ul><li>Full duplex speaker phone </li></ul></ul>The phone display can be set/viewed in 3 languages - English, Spanish & French
  19. 19. The Intuitive Display <ul><li>Screen prompts change as the users’ situation changes </li></ul><ul><ul><li>E.g. If there is a Voicemail; that prompt comes to the forefront </li></ul></ul><ul><li>Prompts tell you what action to take, or warn of an incorrect action </li></ul><ul><ul><li>When your phone is not in use, its display shows the time and date on the top line </li></ul></ul><ul><ul><li>When you dial an external number, the display shows the digit as they are dialed and the call duration during the call </li></ul></ul><ul><ul><li>When you make an internal call, the extension number you dial is displayed along with the name associated with that extension and the call duration </li></ul></ul>3:45 PM 01-06-08 - Internal Call - Redial Last Number - Saved Numbers
  20. 20. DSS Console <ul><li>The DSS Console has 32 programmable buttons </li></ul><ul><li>It can only be used on the Mitel 3000 16-Button Phone </li></ul><ul><li>It uses the keyset’s power supply </li></ul><ul><li>There can be up to 8 DSS Consoles on the system </li></ul>
  21. 21. Multi-Line Cordless Phone <ul><li>The Multi-line Cordless System Phone is a digital phone that has many of the same features as the Feature Phones. </li></ul><ul><ul><li>Four programmable buttons (default as line buttons for the first four lines) </li></ul></ul><ul><ul><li>Full system feature access </li></ul></ul><ul><ul><li>900Mhz Narrow Band FM with ADPCM </li></ul></ul><ul><ul><li>3 ring tones and vibrate mode </li></ul></ul>Range is based on environment/structure surroundings
  22. 22. Door Phone <ul><li>With a Door Phone installed in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in. </li></ul><ul><li>If you want to use the Doorstrike relay, you must purchase the Doorstrike mechanism yourself and arrange for a qualified electrician to install it </li></ul><ul><li>The Door Phone has: </li></ul><ul><ul><li>A button for ringing programmed extensions </li></ul></ul><ul><ul><li>A microphone/speaker for communication </li></ul></ul>
  23. 23. Standard Mitel 3000 System Features <ul><li>Caller ID (550 name/number buffer) - if customer subscribes to service </li></ul><ul><ul><li>Caller name/number on all phones </li></ul></ul><ul><ul><li>Caller ID Detection/Routing </li></ul></ul><ul><ul><li>Caller ID Name from System Speed Dial </li></ul></ul><ul><ul><li>Caller ID List: Missed Calls, All Calls, Individual / System </li></ul></ul><ul><li>Hybrid Ports – each extension is digital and analog </li></ul><ul><li>Paging to all or individual extensions; external paging optional </li></ul><ul><li>Music-On-Hold – internal provided free; external is an option </li></ul><ul><li>Last Number Redial - Saves last 6 external numbers dialed </li></ul><ul><li>Individual Extension Speed Dials – 30 </li></ul><ul><li>System Speed Dials – 500 </li></ul>
  24. 24. Mitel ® 3000 Features <ul><li>Hunt Groups </li></ul><ul><li>20 Groups up to 16 extensions </li></ul><ul><ul><li>Linear – 1 st available </li></ul></ul><ul><ul><li>Circular – next available </li></ul></ul><ul><ul><li>Longest Idle hunting </li></ul></ul><ul><li>Log-in / Log-out </li></ul><ul><li>Group Forward </li></ul><ul><li>Group Voice Boxes </li></ul>
  25. 25. What’s new on the Mitel 3000? Leveraging Technologies Creating Applications
  26. 26. Mitel 3000 US Rebrand Dealer and General Distribution Channels <ul><li>Launch to include </li></ul><ul><ul><li>New MITEL 3000 branding </li></ul></ul><ul><ul><li>SIP Dial Tone via NetSolutions </li></ul></ul><ul><ul><li>Mitel 5330 IP Endpoint </li></ul></ul><ul><ul><li>LAKE Unified Communications Suite </li></ul></ul><ul><ul><ul><li>Click to Dial </li></ul></ul></ul><ul><ul><ul><li>Softphone </li></ul></ul></ul><ul><ul><ul><li>Unified Messaging </li></ul></ul></ul><ul><ul><li>Range of PBX enhancements </li></ul></ul><ul><ul><ul><li>Creation of VM Memos </li></ul></ul></ul><ul><ul><ul><li>CLI Improvements </li></ul></ul></ul><ul><ul><ul><li>Automatic Line Selection </li></ul></ul></ul><ul><ul><ul><li>Trunk Name Programming </li></ul></ul></ul>
  27. 27. MiSIP Business Lines <ul><li>MiSIP Business Lines Features </li></ul><ul><li>Flexible Number of Voice Lines per Connection </li></ul><ul><li>Included Local Numbers </li></ul><ul><li>Unlimited Local Minutes </li></ul><ul><li>Unlimited Outbound Domestic Interstate and Intrastate Long Distance Minutes </li></ul><ul><li>Discounted International Long Distance Minutes </li></ul><ul><li>Broadband Internet Access </li></ul><ul><li>Online Billing </li></ul>Mitel NetSolutions MiSIP Business Lines provide affordable connectivity and reliable local and long distance communications services to augment the feature functionality of the Mitel 3000 and deliver converged communications solutions for small businesses. The Mitel 3000 supports up to 12 MiSIP Business Lines (VoIP).
  28. 28. Mitel 3000 IP-based System Phone* <ul><li>Mitel 5330 IP Phone </li></ul><ul><li>Full Duplex Hands free feature phone </li></ul><ul><li>Full system features through Menu interface </li></ul><ul><li>Intuitive large backlit menu display </li></ul><ul><li>15 programmable keys </li></ul><ul><li>Message Waiting / Ringing LED </li></ul><ul><li>2 Port Switch (for PC connection) </li></ul><ul><li>Powered by PoE or Power Brick </li></ul><ul><li>Headset port </li></ul><ul><li>* Requires the Broadband Module to be installed on the Mitel 3000 System to utilize the IP Phone & can ONLY work on the 3000 platform. </li></ul>
  29. 29. <ul><li>Comprises of: </li></ul><ul><ul><li>Unified Messaging </li></ul></ul><ul><ul><li>Click to Dial </li></ul></ul><ul><ul><li>Mitel 5100 Softphone </li></ul></ul><ul><ul><li>* W ill only work in conjunction with the Broadband Module </li></ul></ul>Mitel 3000 Unified Communications*
  30. 30. <ul><li>Access voicemail and email together from one single device, with voicemails </li></ul><ul><li>appearing as wav files in your email inbox. </li></ul>1. Unified Messaging <ul><li>Benefits </li></ul><ul><li>Complete list of voicemail messages </li></ul><ul><li>Telephone number of the caller </li></ul><ul><li>Date and time message left </li></ul><ul><li>Automatic synchronisation* between email and voicemail </li></ul><ul><li>Prioritisation of messages </li></ul><ul><li>Increases productivity: access email and voicemail together </li></ul><ul><li>Saves valuable time: user sees all voicemails at a glance </li></ul><ul><li>Users can go straight to the most important messages </li></ul><ul><li>Save on call costs by retrieving voicemails from email </li></ul><ul><li>* Synchronisation is only assured with a local MS Exchange server </li></ul>
  31. 31. 2. Click to Dial <ul><li>Manage all communications and directories from one place </li></ul><ul><li>Incoming call info: name / telephone number </li></ul><ul><li>See status of colleagues i.e if they’re on a call </li></ul><ul><li>Directory automatically updates with Outlook directory changes </li></ul><ul><li>Store speed-dials & create call groups e.g. sales, marketing </li></ul><ul><li>Add Account Codes to each call logged on the system </li></ul><ul><li>Compatible with any Mitel 3000 phone </li></ul><ul><li>Can be used with a remote IP extension </li></ul>
  32. 32. Some C2D Screen Shots Call Banner <ul><li>In this shot, the call banner is extended. When idle it “collapses” to the right side of the screen. There is an option that allows it to slide to wherever the user wants to drag it. </li></ul>Clear Hold Transfer Click To Dial icon
  33. 33. Some C2D Screen Shots Phone Manager - DSS Idle Busy
  34. 34. Some C2D Screen Shots Phone Manager DSS, different layout <ul><li>Notice custom image, notes field </li></ul>
  35. 35. <ul><li>Mitel 5100 Softphone is a software version of the IP Featurephone allowing </li></ul><ul><li>customers to make make and receive calls from their PC as though at their </li></ul><ul><li>desk in the office. </li></ul>3. Mitel 5100 Softphone <ul><li>Benefits </li></ul><ul><li>Similar user-interface to the Mitel 5330 IP Phone </li></ul><ul><li>All menus and features of the system supported </li></ul><ul><li>Allows the user to make & receive calls at any location </li></ul><ul><ul><li>Remote Office </li></ul></ul><ul><ul><li>Home </li></ul></ul><ul><ul><li>Hotel </li></ul></ul><ul><ul><li>… .in fact anywhere there is a Broadband connection </li></ul></ul>
  36. 36. Pricing, Sales Tools & Support Resources Making Life Easier
  37. 37. Mitel Direct Dealer Pricing Model <ul><li>Single, 5-pack, 10-pack Pricing </li></ul><ul><ul><li>Quantities = additional discount </li></ul></ul><ul><ul><li>Extremely market-competitive and flexible </li></ul></ul><ul><ul><li>Larger volume discounts available (e.g. 50-pack) </li></ul></ul><ul><li>Base Packages </li></ul><ul><ul><li>2 8-button full-duplex phones; 1 CO card (2-lines) - $895 MSRP </li></ul></ul><ul><li>IP Bundle </li></ul><ul><ul><li>1 IP phones and 12-port BBM - $1,200 MSRP </li></ul></ul><ul><li>Click-to-Dial/Soft Phones </li></ul><ul><ul><li>User bundles – 4/8/12 Users </li></ul></ul><ul><ul><li>$ 299/$ 399/$ 499 MSRP </li></ul></ul>
  38. 38. Marketing and Sales Tools <ul><li>MOL </li></ul><ul><li>Sales Guides </li></ul><ul><ul><li>Detailed product descriptions </li></ul></ul><ul><li>Configuration Matrix </li></ul><ul><li>Testimonials </li></ul><ul><li>Knowledge Base </li></ul><ul><li>Demo Kits – reduced cost </li></ul><ul><li>The Tools to Make Sales </li></ul><ul><li>Get Certified on the Mitel 3000: Zero Cost Training </li></ul><ul><ul><li>General </li></ul></ul><ul><ul><li>T1 </li></ul></ul><ul><ul><li>IP </li></ul></ul>
  39. 39. Sales Tools – Make it Easy to Sell
  40. 40. Support Resources - Here for You <ul><li>Dan Nations – PLM for Mitel 3000 </li></ul><ul><li>Mitel 3000 Tech Support – 1-800-397-9159 </li></ul><ul><ul><li>Must be Mitel 3000 certified </li></ul></ul><ul><li>Larry Bradshaw – Tier 3 Support </li></ul><ul><ul><li>Must go through Tech Support; they will escalate </li></ul></ul><ul><li>Morley Johnson – Director of Mitel 3000 Sales, NA </li></ul><ul><li>Speleos Dravillas – Regional Manager </li></ul>
  41. 41. Again….Why Sell The Mitel 3000? Value to the Stakeholders
  42. 42. Dealer Value <ul><li>Make Reps More Successful </li></ul><ul><ul><li>Complete offering no matter what business size prospect </li></ul></ul><ul><ul><li>Easily to learn, quote, sell </li></ul></ul><ul><li>Added Value Inherent in the Product </li></ul><ul><ul><li>SW Enhancements free-of-charge </li></ul></ul><ul><ul><li>Built-in modem for remote diagnostics, programming, support and MAC </li></ul></ul><ul><ul><ul><li>Installation and maintenance ROI </li></ul></ul></ul><ul><ul><li>MOH, </li></ul></ul><ul><ul><li>Auto Attendant (VMX) </li></ul></ul><ul><ul><li>Multiple language menus </li></ul></ul><ul><ul><li>Hybrid ports </li></ul></ul>
  43. 43. Thank You