Slides from my presentation at Reasons to Be Creative, Brighton, UK. Sep 2nd 2013.
Creative work is often associated with the skill and craft involved. But much of the skill necessary for UX work is centered on relationships: clients, users, and teammates. In many of those relationships, championing UX often means dealing with conflict.
What does it mean to rely on relationships in an ever-changing industry? What can we do better to include others in our mission to make empathic and successful products?
In this talk, I share what my experience with the Arab-Israeli conflict has taught me about how to approach work friction with clients and colleagues. I discuss what I learned about the roots of conflict and tools I've experimented with to avoid it.