Curriculum Vitae Michael John Hoja BSc, ITIL and MBCS Telephone: +44.131.620.1066 Mobile: +44.7989.608.206 Email: firstname.lastname@example.org Full UK driving licence OVERVIEW: Operating at Senior Management level, a delivery orientated IT Professional of proven ability and a track record of achievement. 14 years of experience within the IT industry particularly within the financial, legal, manufacturing, charity sector and software houses. A confident communicator, with a proactive and focused approach. Excellent track record in both strategic planning and implementing solutions. Exemplary inter-‐personal and strong influencing skills. I am looking for a dynamic, forward thinking organisation and would welcome a new challenge. EMPLOYMENT HISTORY Head of ICT The National Trust for Scotland, Edinburgh May 2012 – April 2013 § Acted CIO at Scotland’s leading conservation charity to provide ICT support to 133 sites located nationally and internationally. The Trust employs 500 staff, 800 seasonal staff and 3000 volunteers. § Operating at Senior Management level, reported to the Finance Director/ Chief Executive providing strategic direction in relation to ICT. § Delivered on-‐going development of the ICT Strategy in support of the Trust’s immediate strategic priorities and long term Corporate Plan. § Managed a multi-‐functional team, supporting 50+ server platforms across 4 strategic Data Centres. § Effective leadership and management of staff, ensuring high performance and enactment of the Trust values. § Responsible for directing and overseeing all ICT operations, technology resources, service delivery and support for all internal systems as well as multiple external staff ICT environments for both national and international sites. § Restructured the ICT department to improve efficiency focusing on cost management/ service improvements. § Managed all ICT procurement, obtaining best value in terms of specification, delivery and cost. § Managed the implementation of ICT systems and infrastructure, supporting the new ICT systems for HR/ Payroll, Finance, Retail (ePOS) and SharePoint ensuring systems are delivered according to specification. § Budget responsibility in excess of £1m. Reason for leaving: Limited funding allocated to implement ICT Strategy/House renovation (2 month project) Main Projects Delivered § MidlandHR iTrent Payroll & HR Cloud-‐based SaaS § SharePoint 2013 Intranet and Digital Workplace § SunSystems ProActis 2012 Finance System Upgrade § IRIS CARE CRM Upgrade § SUNGARD Workplace Recovery (WPR) test for Disaster Recovery § Full ICT infrastructure replacements at multiple sites § Metacompliance implementation for entire organisation § Footprints Service desk implementation, training & rollout (in progress) § Webroot to SOPHOS Email & Internet Security Migration § KaSat-‐1 (Eutelsat) broadband implementations at multiple NTS rural sites and islands § Ricoh Managed Print Solution (MPS) with Equitrac § Signature Projects for Estates & Country Garden Parks § Video Conferencing & TelePresence for 10 sites § Windows 7 Smartphone Deployment § Information Security/Data Protection Governance § Virtualisation, Storage & DR (in progress) § Avaya IP Office 500 Upgrades at multiple sites Key Achievements § Devised ICT Strategy in line with the Corporate Strategy covering the next 3 years § Programme Management of large portfolio of Projects § Implemented strategic plan to re-‐organise the ICT Department and resolved internal staff conflict issues § Developed appropriate solutions for large scale systems development. § Insourced ICT Support to improve service and response to NTS staff § Considerable cost savings
2Head of IT Simpson & Marwick, Edinburgh Jan 2011 – Jan 2012 § Appointed to provide executive leadership as the Head of ICT nationwide for the firm. Responsible for all aspects of ICT management, strategic ICT planning and new information systems delivery. § Project Management and Contracts Management for all applications and infrastructure. § Supported integral component of the firm plan which transformed ICT into a strategic business partner. § Managed and delivered multiple medium size projects on time and within budget. § Responsible for arranging and managing key projects in such areas as infrastructure development and improvement, budgeting, contract management/negotiation, design and support for 300 users across 8 sites. § Directed all ICT operations, providing leadership, management and motivation to a multi-‐functional team of 11 Development, Infrastructure and Management Information (MI) staff. § Developed the ICT 3 year Roadmap focusing on driving business value and agility through adoption of enhanced ICT solutions and architecture. Defined and executed ICT strategy for the firm, aligning technology with long-‐term business goals, acted as a senior level Advisor to the firm and advised on legal ICT services and issues. § P&L accountability for the ICT & Central Services functions, managing budgets in excess of £1m. § Delivered business-‐critical ICT to 300 IT users, driving efficiency savings, measuring service performance and KPI’s. § Developed several business cases for the adoption of emerging legal requirements in terms of technology. § Re-‐organised ICT operations to improve profitability. Reason for leaving: Redundancy Main Projects Delivered § ISO27001 Information Security Audit | Zurich/KPMG § ICT Security Policies, Best Practices & compliance § Continuous replication service design & implementation § Onyx Workplace Recovery test for Disaster Recovery § ISA 2004 to TMG migration § Track-‐It Service desk implementation, training & rollout § Quest Email Archive Manager to Webroot Migration § Aviva Insurance Claim Data Feed Automation § Citrix Farm Migration to XenApp 6 for 7 UK sites § Canon Managed Print Solution with uniFLOW § Setup of new branch office in Newcastle § Video Conferencing & TelePresence for 8 UK sites § BlackBerry migration & Windows Phone Deployment § Data Storage, CommVault Backup & Data Archiving Key Achievements § Operated large portfolio of ICT Projects § Turned around disorganised & demoralised department § Introduced PRINCE2 and ITIL v3 methodologies to improve technical performance & service levels § Implemented strong people management & continuous mentoring of the Dev, Infrastructure & MI Managers § Delivered 1st DR invocation & test proving strategy § Identified savings of £60K p.a. by migrating to Canon Managed Print Solution with uniFLOW § Identified savings of £35K per year by migrating landline & mobile telecoms provider IT Manager Sainsbury’s Bank, Edinburgh Sep 2010 – Jan 2011 § IT Manager specialising in the management, monitoring & control of Change Projects to ensure delivery of benefits to the business. § Reported directly to the Head of IT managing “hands-‐on” ICT activities including ICT operational risk management; information/physical security education/policy management, management of ICT service & change, providing out of hours ICT cover, management of key shareholder relationships with Sainsburys strategy teams and Lloyds Banking Group ICT/Project teams. § Operated portfolio of ICT projects that required an element of ICT oversight and portfolio governance. § Delivered projects on time and within budget. Reason for leaving: Scope of role quickly changed. Approached to move into preferred suited role at Simpson & Marwick.
3Main Projects Delivered § Financial Service Compensation Scheme – Single Customer View § Nectar Card/Double Nectar Points – Workflow Process § Restructure of Bank’s SharePoint Portal § Facilities Management -‐ Office seating & space capacity planning Key Achievements § Operated portfolio of ICT Projects § Managed Nectar Card loyalty scheme for J Sainsbury Plc § Project, Stakeholder & Supplier Management IT Manager Morisons LLP, Edinburgh Apr 2008 – July 2010 § Delivered high profile and complex projects within budget, demonstrating structure and discipline with regards to controlling expenditure and meeting deadlines. § Reported directly to the Finance Director and responsible for managing teams across 4 sites in Scotland. Also managed all internal ICT staff, “Super Users” and external IT consultants. § Identified and developed ICT strategies in accordance with the Firm’s business strategy. § Responsible for driving design and execution of the Infrastructure Roadmap, ensuring new ICT systems were sourced & implemented in order to meet project objectives. Also providing comprehensive ICT support in respect of all systems used, managing equipment replacement programmes. § Implemented & resourced the ICT DR plan and managed all ICT policies & procedures. § Managed project budgets, financial business cases and project expenditures +£500k. Reason for leaving: Career Progression Key Achievements § Project, Stakeholder & Supplier Management § Resilience/adaptability & building up a strong & stable network § Considerable energy efficiency & cost savings § Data Centre planning, conceptualisation & consulting § Business Continuity Planning (BCP) § Implemented DR solution for both branch offices § Revolutionised derelict ICT Department § Implemented Track-‐It, ITIL processes & SLA’s IT Manager Bell & Scott LLP, Edinburgh Sep 2004 – Apr 2008 § A position with a strong project management element, also encompassing the role of a Business Systems Manager responsible for a team of staff with the management of infrastructure, people and budgets. § Reported directly to the Practice Director & Managing Partner of the Firm, which employs 80 staff and 13 partners. § Operated in a consultancy capacity advising the Partners on all aspects of IT including; managing IT Support in the provision of support services ensuring that the firm uses its business systems to enhance the profitability and efficiency of the firm, policy & procedures, network security and resourcing. Managed project budgets +£500k. Reason for leaving: Career Progression Key Achievements § Revolutionised derelict ICT Department § ITIL processes & SLA’s § Implemented new IT systems § Managed ICT budget & strategy § Managed relocation § Sourced/recommended appropriate systems & strategies § Developed solutions where appropriate using relevant technologies Technical Support Manager Aviagen Limited, Midlothian Sep 2001 – Sep 2004 § A dynamic role for the Technical Support of the European business responsible for infrastructure related projects for the ICT Support function, working closely with IT Manager for Europe.
4§ Reported directly to the IT Manager for Europe within the worlds leading poultry breeding company, which employs 2,000 staff with a distribution network serving 300 customers in 120 countries. § Man management responsibility across the company both nationally and internationally. § Managed and directed European Infrastructure Support Team to provide ICT support services to over 500 Aviagen users in the UK and remote users spread across a number of wholly-‐owned operations globally. Reason for leaving: Career Progression Key Achievements § Managed the operations & admin of the Support desk § Implemented processes & procedures to provide a streamlined support department § Managed support workload to ensure effective resource utilisation § Developed, monitored & controlled budgets, forecasts, targets, strategy & processes § Developed change control man. system & policies § Allocated all infrastructure projects TECHNICAL EXPERTISE § Data Storage: SATA, SAS, SSD, RAID, SAN, NAS, NFS, AFS, Symantec Netback-‐up § Databases: Sybase, Oracle, IBM, Informix, Access, Microsoft SQL Server § Networks: LAN, WAN, LWAN, OSI, Routers, Switches, Structured Cabling, Bluetooth, Wireless, Voice, VoIP, Mobile § Other Networks: TCP/IP, DNS, DHCP, Ethernet, MegaStream, IP-‐VPN, VPN, Frame Relay, MPLS, SDSL, Broadband § Security & Business Continuity: Active Directory Services (ADS), RSA SecurID Two-‐Factor Authentication, Certificates using SSL, Cisco Systems ASA, Check Point Firewall, Microsoft TMG, Policies, Asset, McAfee, Microsoft FEP, Norton, Sophos EPSC, Sophos Email/Web Appliance § Operating Systems: Sun Solaris, AIX, HP-‐UX, Knoppix, Red Hat Linux, SUSE Linux, VMware ESX, VMware vSphere, Citrix XenApp, Data ONTAP, Microsoft Windows Server/Hyper-‐V/Desktop/Mobile § Servers: Microsoft Exchange/Lync/SharePoint/SQL/Identity Integration § Applications: Microsoft Office System/Project/Reporting Services/Visio/Dynamics, BigHand, Thomson Reuters Elite/LawSoft, LexisNexis Visualfiles, Sage SalesLogix, IRIS CARE CRM, MetaCompliance, Infor SunSystems/ProActis, MidlandHR iTrent, Symantec Backup Exec, BMC Remedy/Track-‐It ITSM, assyst ITSM § Hardware & Peripherals: Dell, EMC, HP, IBM, NetApp, Sun, Avaya, Meridian Nortel, NETGEAR, Cisco Systems § Other Technologies: Torex RBS Retail (ePOS), KaSat-‐1 (Eutelsat) Ka-‐Band SatBeam MANAGEMENT SKILLS § ICT Strategy, Definition, Implementation & Execution § ICT Departmental Leadership & Management § Service Delivery Management § International Operations Management § Business Architecture, Infrastructure & Apps § People Development § Programme & Project Management § Performance Management § Resource Management § New Technology Evaluation, Review & Selections § Identifying efficiencies, economies & improvements § International Matrix Management § Change Management § Conflict Management § International Customer Care § Business Led Change § Contract Management § Deployments & Migrations § Budgetary Management & Control (OPEX/CAPEX) § ICT Best Practice Methods, Frameworks, SLAs & KPIs § 3rd Parties, Stakeholders, Vendors & Suppliers QUALIFICATIONS & PROFESSIONAL TRAINING § BSc Information Systems (Sandwich) and HNC Computing at Napier University, Edinburgh, Sep 1994 – Apr 1999 § ITIL V3 Foundation Certificate in IT Service Management § Professional Member of the British Computer Society (MBCS) § CCNA: Interconnecting Cisco Network Devices (ICND) § MCSE: Full 7 courseware programs completed on Windows 2000, Exchange 2000 and ISA 2000 Server References available on request.