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Resume_Jenny Shufelt_July 2016


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Resume_Jenny Shufelt_July 2016

  1. 1. JENNY SHUFELT 15252 220th Street | Milaca, Minnesota 56353 | H: 320.983.8135 | C: 612.670.1501 SUMMARY OF EXPERIENCE Enthusiastic and talented Administrative Professional with diverse experience in several business segments within UnitedHealth Group for the last ten years. Demonstrates experience in working as a partner with executives and has the ability to build and maintain successful relationships at all levels. Uses good judgment in challenging situations and is discrete when handling confidential matters. Has an exceptional work ethic and is known for accepting responsibility. Maintains a high degree of confidentiality and knows what it means to be part of a team, but also has a strong capability of working independently. PROFESSIONAL EXPERIENCE OPTUM CONSUMER SOLUTIONS GROUP Sr. Administrative Assistant October 2013 - current  Providing support to 4 VP’s and 3 Directors by maintaining and coordinating executive’s day-to-day meetings, interviews, travel and expense management.  Draft meeting agendas, supply advance materials and execute follow-up for meetings.  Collaborate with other administrative team members on special projects, meetings and events  Create monthly reports for the Behavioral department. UNITEDHEALTHCARE COMMUNITY & STATE Sr. Administrative Assistant October 2011 – October 2013  Supported 4 VP’s by scheduling and coordinating meetings, interviews, appointments, events, expense management, travel, and lodging arrangements. Planned leadership meetings and quarterly meetings. Coordinated Advisory Board meetings for Community & State in our Washington, DC office, traveled to be onsite for assistance for the meeting. Supported business projects, tracked, and monitored items as well as managed follow-ups. Prepared the Baby Blocks program reports with our Health Plans each month. Coordinated with various staff for operational support activities of the unit; served as a liaison between departments in the resolution of day-to-day administrative and operational problems. OPTUM HEALTH FINANCIAL SERVICES Sr. Administrative Assistant/Lead BSL August 2010 – October 2011  Provided senior level support to the VP and 4 Directors at an acquired company of Optum Health Financial Services. Acclimated employees to UHG’s policies and procedures. Identified and resolved any operational problems with equipment. Processed service requests for new and existing employees, maintained real estate requests for office moves. Managed fulfillment orders and Welcome Kits for client base. Executive Assistant March 2008 – August 2010  Supported the CEO of Optum Health Financial Services, VP, Health & Wealth Management and the Sr. Human Capital Partner. Acted as a liaison between external/internal contacts, customers. Monitored and responded to calls and emails to increase office efficiency, including customer complaints/praises, employee requests. Managed CEO’s schedule, travel logistics via corporate jet and commercial travel, and obtained meeting materials. Coordinated and planned executive management team offsite meetings, managed town hall sessions, quarterly meetings, new hire orientations and all company events (650 employees). Prepared board books for Optum Bank board meetings. Researched meeting topics and provided CEO with related materials before meetings. Prioritized and met deadlines on projects, responses, expenses, etc. Directed volunteer and employee recognition programs. Sr. Administrative Assistant March 2007 – March 2008  Supported the 2 Directors, the Business Architecture and Program Delivery department as well as the Sr. Human Capital Partner. Trained and set up new employees, provided BSL support by ordering software and licenses for both new and current employees.
  2. 2. JENNY SHUFELT UNITEDHEALTHCARE Sr. Administrative Assistant October 2006 – March 2007  Supported the VP, Global Operations with international travel support, expense reporting and calendar management. Provided BSL support by ordering software and licenses for both new and current employees. AMERICAN MEDICAL SYSTEMS (AMS) Sales Coordinator March 2006 - October 2006  Provided various areas of support to VP of US Sales, VP of Global Sales; 4 Area Directors, 21 Regional Managers and 200 Territory Managers. Set up new sales hires with proper materials: phone extensions, sales and training tools, American Express credit cards, name tags and business cards. Resolved payment issues for physicians. Coordinated and managed details for quarterly Regional/Area meetings and events, which included logistics, lodging, food, entertainment, and arrival/departure hotel transfers.  Arranged President’s Club Award Trip: Worked with outside vendors on selecting potential sites for incentive trips and conduct site inspection for final location. Arranged details for incentive trip, including, daily itinerary, meals, activities, entertainment, printed material for handouts.  Global Sales Meeting Logistics Coordination Team: Organized activities for 300+ attendees, final night dinner, photography schedule, material set up for therapy groups and setting up US Sales Ancillary meetings.  VIP Physician Visits: Coordinated monthly VIP Physician visits by sending out invitations, physician course mailings, arranging travel/lodging and transportation, preparing agendas, and obtaining consulting contracts. HR Assistant/Wellness Program Coordinator February 2005 - March 2006  Provided support to Senior VP, 2 Directors, 2 Managers, which included managing calendars, setting up interviews, PowerPoint presentations, processing Retiree Medical payments, assembling new hire orientation packets and auditing reports. Launched company Wellness Programs, coordinated monthly Health Promotions team meetings, sent out email blasts, scheduled employee sessions and screenings, managed Weight Watchers and Yoga enrollments, the fitness center program and certifications. EDUCATION Jordan High School: Graduated, diploma UnitedHealth Group:  Situational Self Leadership 4/09 Employer’s Association:  Human Relation Skills for Staff Professionals  Tools & Techniques for the HR Assistant  Supervisor I Training Training from various Employers:  Time Management & Priority Training  Beyond the Basics Coding Workshop – AAOMS  Fraud Investigator Training VOLUNTEER EXPERIENCE 4th Angel Network: Mentor to newly diagnosed breast cancer patients To Life: Mentor to Breast Cancer survivors