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  1. 1. JENNIFER E. GERBER LINKEDIN EMAIL MOBILE 310.954.7845 E X P E R I E N C E PROJECT MANAGER Causecast Culver City, CA 1/2011 – 7/2014 Successfully managed both client-facing software implementations and internal development projects for the majority of our core offerings Lead multiple complex projects from inception, wireframing, and design through development, quality assurance, release, and post-release support and maintenance Enforced project accountability and maintained and coordinated cross-functional team communication by conducting sprint-planning meetings, daily stand-ups, mid-sprint reviews, and retrospectives Successfully controlled project scope, set expectations, and maintained and disseminated the most up-to-date and accurate documentation throughout the life cycle of each project Developed statements of work (SOWs), project plans, timelines, status reports, agendas, schedules, and work breakdown structures for various projects Introduced improvements and refinements into future phases of various projects under my management via project planning and the prioritization of backlog items Proactively provided solutions to keep project deliverables on track by exercising foresight to maintain project integrity and identify risks, roadblocks, and bottlenecks Established, analyzed, and streamlined business best-practices as well as created templates to document such practices for both internal and external client-facing communications Introduced the use of a prototyping tool that allowed for collaborative analysis and centralized feedback to aid in the early identification of UX and development issues thus preventing complications and eliminating various hurdles Facilitated and monitored project progress while maintaining consistent client communications via status reports and weekly client meetings Established, collected, and presented various site metrics and usage statistics on a weekly basis in order to help inform future decisions regarding our business offerings Managed all aspects of Causecast’s donation engine to ensure the accurate tracking, reporting (both internal and between interconnected web properties), and distribution of all monetary charitable contributions made Established and enforced donation disbursement best practices and procedures in order to ensure the integrity, good-standing, and eligibility of entities wishing to receive donations Created site copy and contributed to the user flow of various site properties as influenced by end-user research and interviews Managed both in-house and offsite development and QA teams by conducting training sessions and daily check-ins, providing necessary site and process documentation, creating and assigning both daily tasks and specific tickets, and reviewing work completed to ensure ongoing progress and a consistent standard of quality
  2. 2. QA ENGINEER National Football League Culver City, CA 8/2009 – 1/2011 Sole QA Engineer responsible for ensuring the successful launch of the Pittsburgh Steelers, New Orleans Saints, New York Jets, Houston Texans, and Washington Redskins club websites Documented workflow procedures covering the testing process from site creation and data migration to launch Reported and facilitated the resolution of defects detected through close work with project and account managers as well as the application development team Tested, verified, and ensured the accuracy of highly visible and prominently featured modules and components essential to the various club websites QA ANALYST TransplantConnect Santa Monica, CA 6/2005 – 8/2009 Owned assigned projects related to HIPAA and FDA regulatory compliance for our work in the healthcare industry Gathered business and functional requirements through existing system documentation, client meetings, and interviews in order to create and maintain functional specifications, user requirements documents, and use cases Defined, specified, and implemented standards, methods, and workflow procedures for testing and evaluating the performance and reliability of our healthcare software. This includes but is not limited to the creation of test plans, strategies, and test cases, as well as gap analyses conducted throughout the development lifecycle of the system Acted as a liaison by facilitating communication between the CTO, system architect, developers, business analysts, project managers, and end users Manually conducted black-box testing of three tier ASP.NET and C# web-based applications utilizing Ajax and SQL Server Reported, prioritized, and facilitated the resolution of defects detected Recruited and trained exceptional new Engineers and Analysts as well as subsequently maintained their schedules and managed the assignment of resources to quality assurance projects Aided in coordinating user acceptance testing among various clients Provided pre and post-release support to our clients by developing and maintaining training materials such as user manuals E D U C A T I O N UNIVERSITY OF SOUTHERN CALIFORNIA Bachelor of Science in Computer Engineering with a Neuroscience minor P R O F E S S I O N A L S K I L L S Agile Project Management for Web-based Applications Client Relationship Management Software Quality Assurance and Management Requirements Gathering and Documentation User Experience, Research, and Flow Product Management Technical Writing Cross-functional Team Leadership Business Process Improvement On and Off-shore Team Management