Tutorial: As a UX practitioner working in complex environments you have to be flexible, since commonly-used user-centred design techniques may not work. In this tutorial, we provide insights into how you can approach UX problems in complex fields with confidence.
With concrete examples from our experience of designing services for life scientists, we describe approaches you can use to characterise specialist users, and translate their requirements into successful designs. In the hands-on activity, you will experiment with our unique (and recently published) ‘canvas sort’ technique, for prioritising large numbers of data items and modelling their interactions.
So if you work in UX in a complex environment - such as in scientific research, pharmaceuticals, engineering, technology, finance, or others - join us to learn how to survive when things get complicated!