¨ The entire town lost power during the event¨ Most roads and streets were impassable¨ State of Emergency declared by Town and State¨ Extremely dangerous conditions continued forat least three full days and in some areas oftown was much longer.
¨ All of CentralMassachusettswas impactedTown of West Boylston 4Source: Worcester Telegram & GazetteWestBoylston
¨ Lost all power from regional grid at midnightThursday¨ Operations and office staff mobilized Thursdaynight¨ Emergency Operations Center established¨ First mutual aid crews arrived on Friday¨ Notification to elected officials, appointedstaff/employees and media
¨ The scope of the damage was massive¨ The entire town and every electric customerlost power for some time¨ Most streets had to be cleared beforerestoration could commence.¨ Governor Patrick and legislative leadersvisited the region on Monday Dec 15 (Day 4)because of the heavy damage in the area
¨ Time was of the essence¨ It was very cold, with temperatures ranging inthe 30’s during the day and teens at night,often even lower¨ Two snowstorms totaling 26” during the 12day recovery period.¨ Holiday season was quickly approaching.
¨ DPW man-hours fighting storm in first 7 days:840 hours¨ Sand used: 194 cubic yards¨ Salt used: 64 cubic yards¨ DPW Cost in first 7 days: roughly $47,000¨ Police costs not reimbursed to the Town: nearly$3000.Town of West Boylston 11
¨ Total FEMA submissions from Town – about$527,000 of which we were reimbursed nearly$400,000.¨ Total brush costs = $418,000 of which we paid$94,244.¨ This was nearly a $1 million event for WestBoylston!Town of West Boylston 12
¨ Fire Dept. man-hours fighting storm: 800 hours¨ Seven (7) days of ice storm emergency responsemode (storm related emergency calls, assistwith road clearing, cellar pumping, etc.)¨ Example: Call volume: 75 calls for service in 5days (50 cellars pumped, 4 fire calls, 19 EMScalls, 2 motor vehicle accidents)Town of West Boylston 13
¨ Damage to FD vehicles from storm $3,000.00(not covered by insurance due to deductibles)¨ During 2008-09 Burning season issued 526outdoor burning permits (each requiring an on-site inspection prior to issuance). Prior year weissued 383 outdoor burning permits¨ Municipal Fire Alarm system: replaced over4,000 feet of down fire alarm cable, spent over80 man hours on repairsTown of West Boylston 14
¨ Established emergency shelter at WB Middle-HighSchool on December 12th, Shelter open 24 hours/day through December 18th¨ 18 Volunteers utilized to staff shelter, 12 NationalGuardsman¨ 190 hours of donated time to staff/manage shelter¨ $2,633.00 in food purchased, $1,800.00 in fooddonated (estimated). Total food and supplies cost/value $4,450.00 Town of West Boylston 15
¨ Significant work to be done¡ Replaced 30 poles¡ Replaced 8000 feet of wire¨ Two utilities rotated their crews so we couldhave 17 different people here during the stormevent
¨ 7 mutual aid companies provided assistance¡ Assistance is available under a longstandingagreement under the New England Public PowerAssociation (NEPPA)
¨ Many, many customers needed to have theirindividual services restored¨ Damage at the house, at street, or both¨ Labor intensive - average restoration timeper connection was about an hour
¨ Resources were in great demand as adjacentcities and towns also required assistance¨ Mutual aid companies and independentcontractors from across the region, some fromhundreds of miles away, were sought out andutilized¨ Some contractors were only available whenreleased by other utilities – National Grid,NSTAR, etc.
¨ Town entered into regional contract for brushremoval with DCR after the event due to theAsian Longhorned Beetle infestation¡ 1294 tons of brush¡ About 1400 hangers¡ 29 trees removed¡ Nearly 590 hours of monitoring costsTotaling $418,356.33 of which the Town wasresponsible for over $94,000!
¨ It is difficult to estimate the impactof the ice storm had on our treecover in town however the TreeWarden and I estimate the numberof trees lost in the ice storm numberin the THOUSANDS.
1Town of West Boylston 22So what did we learn:¨ West Boylston needs extensive work on itsINTERNAL communications systems¡ Our system is BROKEN and needs to be replaced¡ It could be very expensive¡ We are looking at regional dispatch
¨ West Boylston needs backup plans forEXTERNAL communications¡ Reliance on local media failed the Town in somerespects¡ How do citizens know where to turn forinformation?¡ Sign boards needed everywhere¡ Positive issue: people relied on our website and blogfor informationTown of West Boylston 23
¨ Shelter issues¡ Concerns about notice to public – We Have AShelter???¡ Resources not readily available and not sufficient inmany ways – including volunteers and quality offood products¡ Need to explore regional shelter¡ Background checks for volunteers¡ Transportation to the shelter?Town of West Boylston 24
Town of West Boylston 25¨ Public safety HQ/EOC not adequate¡ Building not set up for command center¡ Not enough space¡ Inadequate suppliesImproved plan to staff Light Office duringoff-hours and insuring that the phonesystem there is operational.
¨ Emergency planning: Citizens had done littleplanning in advance. REPC established a goalto work on emergency kits with citizens thatwe metTown of West Boylston 26
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