Wearable Technology in the Enterprise

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As 2014 begins wearable computers are quickly becoming one of the next technology waves. As we await rumored wearables from Apple and Google, let's first take a step back to understand what "wearable" computing is. We'll walk through a quick history, look at some successful enterprise implementations, and then wrap up with a demo of the Pebble Smartwatch.

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  • 1. Data – Sensors collect data & relay to primary system2. Not Standalone – Satellite devices3-5.Interacts with the user based on the context of the situation, typically in an always-on state6. Glanceable viewing (vs. “reading” on a full device) - Access to critical data 7. Can multi-task - Don’t have to stop what you’re already doingBig difference with smartphones
  • Self proclaimed “inventor of wearable computers”Timing device inside shoeUsed to predict roulette wheelsLater Wheel of FortuneNot actually announced until 1966
  • Steve Mann – computer that could be worn as a backpack and had photo, video, textThemes haven’t really changed:Audio – Hearing aids to in ear for in store associates (e.g. Theatro)Watches – Calculator watches to Pebble, Android WearLocation tracking – IR signals to RFID to iBeaconGlasses – Steve Mann to Google GlassGambling has been a large driver of wearable tech progressLet’s think about why – want it to be discreetNow think about wearable applications such as retail where discreteness is valuable
  • @Jeff – get the source for this stat
  • What I’ve learned with wearables is that the focus should be on the “WHY”
  • 150 lookups at 10 seconds each = nearly 30 minutes/daySo if we can serve up the RIGHT information at the RIGHT time that you can read in a glance, can we save time?@Jeff – Get this stat source
  • Let’s walk through some use cases
  • Same data as before, but much much quicker data capture
  • With this data could see clear communication gaps – e.g. a manager who is not communicating with direct reports in the new group
  • Wearable Technology in the Enterprise

    1. 1. Wearables In The Enterprise Understanding Wearable Computing and Thinking Through Practical Enterprise Applications
    2. 2. TODAY  Part 1 – Learn  Part 2 – Apply  Part 3 – Play 2
    3. 3. DEFINING WEARABLES More than a fancy pair of glasses 3
    4. 4. Wearables vs Mobile 4 Mobile Wearables
    5. 5. Themes of Wearable Computers 5 Sensors & Data Not Standalone Hands-Free Contextual Always On Glanceable Multi-tasking
    6. 6. Wearables Are Not New 6 Ed Thorp 1961
    7. 7. Many Ways to Define Wearable Computing Over Time 7 Ed Thorp Roulette Shoe 1961 1972 Alan Lewis Digital camera-case computer 1977 The HP 01 1978 1979 1981 1983 1987 1990 Eudaemonic Enterprises Another in-shoe computer for Roulette Steve Mann Nicolet Hearing Aids Olivetti Location Tracking The Taft Group
    8. 8. Today  Fitness trackers  Smart glasses  Embedded sensors  Ingestible pills  Virtual/Augmented Reality Displays (and HUDs)  Bands and Watches  In-ear audio devices 8 90 million devices to be sold worldwide in 2014
    9. 9. WHY WEARABLE What’s wrong with my smartphone? 9
    10. 10. “The average person checks their phone 150 times a day” 10
    11. 11. “Smartphones can do just about anything a wearable can” 11
    12. 12. When Wearable Makes Sense  When your employees need to be hands free  Warehousing, Shipping, Manufacturing, Field Technicians  When your employees need to be heads up  Retail, Sales, Customer Service  When your employees’ senses are restricted  Accessibility, Loud factory floors, Large retail settings  When you need to find your employees  Retail, Factory floor  When you need to monitor employee health  Drivers, Heavy machinery operators, Field Workers  When you want to deliver contextual information to employees on the road  Sales, Shipping & delivery 12
    13. 13. Dashboards 13 DON’T DO Display an executive dashboard with lots of tables, rows and drill downs Send targeted notifications to managers when dashboard data falls outside of target thresholds
    14. 14. Data Entry 14 DON’T DO Require field workers to handle data entry Use sensors to automatically capture data
    15. 15. Device Design 15 DON’T DO Try to build the biggest display or add the most features into your device Strive to be unnoticeably integrated into the user 1+1=1
    16. 16. CASE STUDIES 16
    17. 17. 1. Terminal Handlers & USPS Problem Need to track containers, packages as they move through shipping center Why Wearable? Employees need to be able to move materials through facility as fast as possible Device Solution - Wearable scanner allows rapid data capture - Able to multitask: scan & move packages 17
    18. 18. 2. Hitachi Business Microscope 18 Problem Two recently-merged business units were not communicating together Why Wearable? Always on, reliable, automatic data capture with multiple data points (frequency, duration, proximity); Can track F2F communications with other communication channels (email, IM, meetings) Device Solution - Wearable badge-like device - Able to create a detailed organization network diagram
    19. 19. 2. Hitachi Business Microscope 19
    20. 20. 3. Vuzix Smart Glasses 20 Problem When machinery breaks down, repairmen are not nearby & operators are not knowledgeable with how to fix the machinery Why Wearable? Allows an employee to talk to a remote expert while sending a live video feed and seeing detailed repair instructions, all hands free Device Solution Google Glass for the enterprise
    21. 21. 3. Vuzix Smart Glasses  (video) BMW’s Augmented Reality Glasses 21
    22. 22. 4. The Container Store 22 Problem Finding SMEs for customers with specific questions Why Wearable? Know the location of the person, not the device; Always on; Keeps employees “Heads up and hands free” Device Solution - Employees can talk to the Theatro device to find a specific employee – immediately – and know if they’re busy or not
    23. 23. 4. The Container Store 23 Heat Maps - Do you have enough help in high margin areas? - Are employees positioned at store entrances to welcome and answer questions - Comparing staffing plans to actual needs
    24. 24. EXAMPLES WITH PEBBLE It will make your wife happy 24
    25. 25. Anecdotes  Don’t expect dramatic change/improvements  Similar to my Retina experience  Great for important notifications  Be careful you don’t over do it  Limited functionality w/o your phone nearby  Don’t think of it as a smartwatch  Haven’t used my phone ringer since I switched AND I no longer miss calls from my wife!  (and she lets me wear it in public) 25
    26. 26. Pebble 2.0  Launched in Feb 2014  Additional APIs made available  Improved stability!!  Pebble App Store now available  Improved developer guides & Example templates  More iOS Notifications – good & bad  Pebble Steel  Still room for improvement  Developer community size & breadth  Emulators 26
    27. 27. Building Apps https://developer.getpebble.com/2/  Option 1  Install SDK on machine  Apply for developer access  Manually install developer iOS app  Upgrade device firmware  Develop in Terminal/XCode  Option 2  https://cloudpebble.net/ide/ 27Hint: pick the 2nd one!
    28. 28. DEMO 28
    29. 29. Example App  http://www.jeffsteinke.com/2014/01/new-app-pebble-golf-app/ 29
    30. 30. APIs  UI  Layers & Windows  Text layers  Menu & Scroll layers  Graphics  Drawing Shapes  Animations  Action Bars  Pebble Style Guide  Button clicks  Suggested usage  Backlight  Vibration  Event Services  Accelerometer  Battery State  Bluetooth connection  Timer  Data persistence 30
    31. 31. Considerations  Privacy  Battery Life  Voice recognition capabilities  Dependency on a secondary device  Portability (e.g. Kreyos vs Pebble)  Legality  Woman ticketed for wearing glass while driving  Glass holes  Style 31
    32. 32. Lessons Learned Pebble development is inexpensive and easy. 32

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