The opportunity to improve anorganization is frequently found in the whitespace of the organization chart.
Engineering Group One Operations GroupTelling Stories Engineering Group Two A Tale of Three Teams
Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organizations communication structure. Conway’s Law
ed op Corollary to Conway’s Law osPr Teams communicate the way they’re organized?? (maybe)
Communication . . .Communication . . .Communication . . . Communication . . .Communication . . . Communication . . . Communication . . . If you’re organized in functional silos . . . you’ll . . . it is likely that waycommunicate
Telling StoriesServer Deployment • 33 points of “touch” • 9 internal systems • 8 functional units • 2 data centers • 16 weeks duration • $3.5MM (US) annually
Organizational structures create artificial boundaries that may introduce extra steps in processes, such as excessive handoffs between teams. Gartner
Telling StoriesServer Deployment Transformation • 2 weeks duration (on average) • 2 internal systems • 8 functional units • 2 data centers • 3.5MM annually
Lessons Learned• Whitespace has different laws of gravity – No staff, No budget, No authority – Easy to be passed over – Unofficial “projects” may be better• Elements of skunkworks – Stay hidden until ready to go supersonic• Take problems off people’s hands – Provide people’s payoff early• Know your numbers (financials & widgets)
Tools• Servant-leadership• Define the terms• ITIL concept of Service Management• Walking around• Meeting people• Connecting people (Radar O’Reilly)• Graphs and charts that tell stories• Think, think, think
Bibliography• Brooks, F. (1975). The Mythical Man-Month: essays on software engineering. Addison-Wesley.• Conway, M. (1968). How do committees invent? Available: http://www.melconway.com/research/committees.html. Last accessed 20 May 2008 (updated 12/2010).• DeMarco, T and Lister, T. Peopleware: productive projects and teams. (1987).• Maletz, M and Nitin, H. (February 2001). Managing in the Whitespace. Harvard Business Review. 102-111.• Office of Government Commerce (2007). ITIL Service Strategy. United Kingdom: The Stationary Office. 121-122.• Scott, D and Holub, E and Pultz J. (20 November 2006). Organizing for IT Infrastructure and Operations. Gartner Research. G00137083.• White, E. (2008). Art of Persuasion Becomes Key. Available: http://online.wsj.com/article/SB121115784262002373.html. Last accessed 20 May 2008 (updates 12/2010).
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