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Class Title: THP DISPATCHER 2*
Bargaining Unit: Use for all Job Titles
Class Code: 002756
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Education and Experience: Education equivalent to graduation from a standard high school and experience
equivalent to one year of full-time communications dispatching experience.
Substitution of Experience for Education: Qualifying full-time experience in communications dispatching may be
substituted for the required education on a year-for-year basis.
Necessary Special Qualifications: Applicants for this class must:
1. Be at least eighteen (18) years of age;
2. Be a citizen of the United States;
3. Have a good moral character, as determined by investigation;
4. Complete a criminal history disclosure form in a manner approved by the appointing authority;
5. Agree to release all records involving their criminal history to the appointing authority;
6. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records
7. Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to
any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling,
liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
8. Not have been discharged under any other than honorable conditions from any branch of the United States
9. Pass a physical examination administered by a licensed physician that is consistent with the Americans with
Disabilities Act and that relates to the essential functions of the position;
10. Upon appointment, successfully complete a prescribed course of instruction approved by the Tennessee
Public Safety Committee.
Applicants for positions in the Department of Safety and Homeland Security must pass a psychological evaluation
administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act
and that relates to the essential functions of the position.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Summary: Under general supervision, is responsible for communications equipment operations work of average
difficulty in operating teletype and two-way radio equipment in receiving and transmitting law enforcement, disaster
and/or weather information; and performs related work as required.
Distinguishing Features: *This is the working class in the THP Dispatcher sub-series. An employee in this class
performs shift work, on a rotating basis, in receiving law enforcement, disaster and/or weather information, by
telephone, teletype and two-way radio, and transmitting messages based on this information to the most
appropriate agencies or individuals. Work involves making decisions on the most appropriate agencies or
individuals to receive the information and preparing and maintaining communications logs and statistical reports.
This class is flexibly staffed with and differs from that of THP Dispatcher 1 in that an incumbent of the latter
functions in an entry or learning capacity. This class differs from that of THP Dispatcher Supervisor in that an
incumbent of the latter is responsible for supervising and scheduling the work of a small unit of subordinate
Performing Administrative Tasks:
Performing for or Working Directly with the Public:
1. Notifies Consulate regarding foreign nationals that have been arrested/detained, or seriously or fatally
injured in crashes.
2. Completes required reports, forms and documents within the established time frames, (including but not
limited to, travel claims, time and labor, collecting and reporting trooper activity, and entering serious or fatal
3. Stays up-to-date on schedule.
4. Updates wrecker call lists/logs.
5. Updates department personnel, and other agency contact information in CAD.
6. Completes all requested forms and documents prior to commissioned members court appearance such as,
but not limited to, certified driving histories and criminal histories.
7. Maintains call out lists for road personnel and dispatchers.
8. Relays messages to road personnel from the public.
9. Disseminates subpoenas for court to troopers/road personnel.
10. Obtains proofs of compliance for accreditation process.
11. Maintains contact information for Chaplains.
1. Provides 24-hour a day support to the road personnel and to the public.
2. Provides access to the appropriate interpreting service for non-English speaking calls for service pursuant to
Interacting with Computers:
state and federal law requirements.
3. Facilitates interpretations for non-English speaking parents.
4. Assists distraught, emotional and irate callers.
5. Communicates with children and the elderly involved in critical incidents.
6. Provides motorist assistance, general assistance, emergency assistance, and public information and
directions in an efficient, courteous, and knowledgeable manner treating all customers with dignity and
7. Keeps the public informed about road closures and hazardous road conditions.
1. Answers multiple telephone calls, monitors, transmits and receives information on multiple channel two-way
radio, and enters data into computer system.
2. Provides liaison functions by receiving and properly handling, directing or prioritizing calls for emergency and
non-emergency needs to and from THP units, other public safety agencies, and the public as well as critical
3. Receives law enforcement information by telephone, teletype, and multiple channel two-way radio, and
transmits messages based on this information to the appropriate law enforcement agencies or personnel;
receives and transmits information on motor vehicle crashes, fatalities, and hazardous weather conditions
and handles communications requests for information regarding driver’s license, motor vehicle or boat title
and registration, wanted or missing persons, and wrecker and ambulance services.
4. Gathers information and refers calls for service to the appropriate agencies when necessary.
5. Conducts inquiries for guns, drugs, illegal smuggling, and human trafficking.
6. Assists troopers and law enforcement personnel with locating families for next of kin notifications.
7. Conducts inquiries for immigration/naturalization status.
1. Conducts hit confirmations with entering agencies on stolen/wanted or any other NCIC entries, including but
not limited to, license plate readers.
2. Accesses road maps and provides directions to road personnel and the public.
3. Conducts CAD searches to obtain general information such as crashes, trooper times, and vehicle
4. Enters/queries gang related information.
5. Enters stolen records in NCIC.
Monitor Processes, Materials or Surroundings:
Communicating with Supervisors, Peers, or Subordinates:
6. Monitors LoJack stolen vehicle tracking system.
7. Updates road assignments in appropriate databases.
8. Resets expired/invalid passwords in iMobile.
1. Monitors multiple channel, two-way radio for officer safety and provides emergency response to officers in
2. Monitors the location and status of field law enforcement personnel by multiple channel two-way radio on a
regular basis and dispatches additional law enforcement personnel to assist with handling certain situations.
3. Operates and monitors statewide emergency teletype and radio communications systems and receives
notification of emergency or disaster situations, including hazardous materials spills, tornadoes, flash
flooding and the search and rescue of specific individuals or groups; evaluates the nature of the emergency
and notifies by telephone, teletype and/or multiple channel two-way radio, agencies or pertinent individuals
with the expertise and/or authority to handle the situation.
4. Monitors detection of an alarm when road personnel receive possible confirmation of stolen vehicles/articles
or wanted persons and/or the terrorist watch list.
5. Monitors CAD for unit emergency alarm; checks trooper status and sends appropriate backup if the Trooper
fails to respond.
6. Verifies trooper/road personnel location and status to insure their safety during traffic stops, crashes,
commercial motor vehicle inspections and motorists assists at the pre-assigned time intervals.
1. Dispatches additional resources for natural and man-made disasters.
2. Demonstrates adaptability and flexibility when working with co-workers, subordinates, and management to
complete a job. Demonstrates a sense of cooperativeness by remaining open and positive when receiving
direction or constructive feedback.
3. Demonstrates clear, effective communication in individual group settings.
4. Completes accurate reports and keeps supervisor and others fully informed on work status, issues and
problems that need resolution.
5. Notifies public information office of critical incidents to ensure public awareness and safety.
1. Processes limited, vague and sometimes false information to make positive identification of individuals
and/or property. Decides what information is needed to complete the task.
2. Analyzes database information to assist trooper/other law enforcement agencies in investigations.
Making Decisions and Solving Problems:
Evaluating Information to Determine Compliance with Standards:
Establishing and Maintaining Interpersonal Relationships:
Updating and Using Relevant Knowledge:
3. Receives weather information and forecasts by teletype, multiple channel two way radio, electronically and
transmits information to road personnel and other appropriate emergency agencies.
4. Submits suspicious activity reports to Fusion Center relating to possible terrorist or homeland security
1. Anticipates routes of travel, traffic and weather conditions and obstacles to advise troopers/officers during
2. Knows which units to utilize, refers calls for service, prioritizes calls for service, and determines the
appropriate support agencies to send and what notifications have to be made.
3. Notifies appropriate authorities of equipment failure immediately.
1. Maintains confidentiality of law enforcement sensitive information and documents in compliance with laws
2. Interprets, complies and keeps up-to-date with all department general orders, policy and procedure and
guidelines while performing daily activities.
3. Maintains up-to-date information on traffic incident management, prison escape plans, emergency
1. Creates, updates, and documents all requests for service and other data into CAD.
2. Prepares and maintains essential logs and pertinent statistical data and reports on motor vehicle crashes,
fatalities, and/or emergency or disaster situations.
3. Ensures that all case files are current, submits status reports per established time frames and keeps
management apprised of case events as they occur.
1. Assists the other operator on duty and operates as a team.
2. Conducts shift briefing and passes along information to on-coming operators and road personnel.
1. Keeps up-to-date on general orders, policies, procedures and standards.
2. Attends required training and maintains required certification, including, but not limited to, public safety
telecommunicator course, TIES, NCIC, NIMS< Amber Alert, CPR, Respectful Workplace, Customer Service,
CAD, on-the-job training by the Communications Training Officer, new database training, TDOT Fog Zone
training, TDOT Smart Way training, and CJIS training.
2. Problem Solving
3. Timely Decision Making
5. Organizational Agility
6. Customer Focus
8. Dealing with Ambiguity
10. Written Communications
1. Clerical Knowledge
2. Knowledge of Windows Office
3. Geography and Map Reading
4. Customer and Personal Service
1. Active Learning
2. Critical Thinking
3. Reading Comprehension
5. Listening Skills
7. Service Orientation
Tools and Equipment Used:
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8. Manage Own Time
9. Typing Skills
10. Stress Management Stress
11. Working Independently Skills
1. Communication (both Verbal and Written)
2. Deductive Reasoning
4. Oral Comprehension
5. Oral Expression
6. Written Comprehension
7. Written Expression
8. Hearing Sensitivity
9. Speech Recognition
1. Personal Computer
3. Fax Machine
5. Two-Way Radio