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Is social media a fad or the biggest shift since the Industrial Revolution? Statistics show that social media is bigger than you think. The Pew Internet & American Life Project stats show that well over 85% if the entire U.S. population has broadcast information over the Internet. Have you? What does this mean for you and your services? Can, or even should, you be using social media? Here are tips for Convention Service Managers and CVBs to use social media to enhance their service.