For Better or For Worse: How Artificial Intelligence is Impacting Diversity and Inclusion in Our Organizations
For Better or For Worse: How Artificial Intelligence is Impacting Diversity and Inclusion in Our Organizations
Diversity, Inclusion and Belonging (DIBs) is a critically important business imperative. It is not enough to not focus on all 3 areas of DIBs as a collective. They are tightly connected, and focusing on all 3 will provide organizations with a competitive advantage. The rapid growth of technology, specifically artificial intelligence, has created an interesting dilemma for HR practitioners. We are still in the early stages of figuring out how AI can truly help us make better people decisions. We know that it can, and will, help us but we need to be cognizant of the real potential for AI to be biased. The datasets in which AI operates from needs to be unbiased so that the outputs of AI helps us make good decisions. This talk delved into the goals of DIBs, what AI is and how to de-risk AI in our organizations at it relates to Diversity, Inclusion and Belonging. Hacking HR (https://hackinghr.io) is a global group of people excited about the future of Human Resources and the workplace. Specifically interested in building a community of like-minded HR and tech people enthusiastic in human development and technology, and making them work together for the benefit of everybody and creating the workplace of the future. This talk was built and delivered by Sage Franch (Co-Founder at https://www.getcrescendo.co/) and Jeff Waldman (Founder at http://ibelong.work/)
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For Better or For Worse: How Artificial Intelligence is Impacting Diversity and Inclusion in Our Organizations
- 1. FOR BETTER OR FOR WORSE: How Artificial Intelligence is Impacting Diversity and Inclusion in Our Organizations Sage Franch | @theTrendyTechie | sage@getcrescendo.co Jeff Waldman | @JeffWaldmanHR | jeff@ibelong.work #HackingHRToronto
- 2. Jeff Waldman Sage Franch
- 3. Agenda The Goal of Diversity & Inclusion Understanding AI De-Risking AI in Your Organization #HackingHRToronto
- 4. The Goal of Diversity & Inclusion
- 5. Diversity: The mix of differences and similarities to best serve the markets you serve. ● Attracting ● Engaging ● Retaining Inclusion: Making the mix work. ● Equality ● Fairness ● Respect
- 8. “I am psychologically safe” “I can bring my whole self to work”
- 9. Diversity Inclusion Belonging Employee Engagement #HackingHRToronto
- 10. The Goal of DIBs is to increase/improve... ● Productivity ● Brand reputation ● Market share ● Workplace innovation ● Market competitiveness ● Team cohesiveness & effectiveness ● Employee experience, not just candidate experience
- 11. AI and DIB
- 12. AItoolstom akework practicesm oreinclusive How AIintheworkplace willim pactdiversity The inclusivity of AI tools themselves The AI / DIB Conversation #HackingHRToronto
- 13. AI tools for DIB ● Recruitment - job postings, screening and assessment ● Chat bot: candidate/employee ● D&I and unconscious bias training ● Performance and career progression ● Workplace optimization ● Remote work connectedness
- 15. AI is just a fancy way of saying “really good estimates of human decisions” #HackingHRToronto
- 17. representative data is not always fair data Understanding the biased AI problem... #HackingHRToronto
- 18. How will AI impact my organization? #HackingHRToronto
- 19. Information Decision ACTION AI wields as much power as you give it #HackingHRToronto
- 20. De-risking AI in your organization
- 21. Trustworthy AI tools for DIB: ● Consult humans in the decision and action ● Are transparent about how they handle and use people’s data
- 22. Questions to ask when assessing AI tools Organizational: ● What problem are we solving and how can this AI tool help solve it? ● Will our org feel comfortable with the data being collected? ● What decision is the AI helping us make? Does it actually help? ● When using the AI data who owns the final decision and action? ● Who will this impact, and how? Technical: ● How confident am I that the AI is unbiased? ○ Was its training dataset large and diverse? ● What standards do they follow for data protection and security? ○ SOC 2, GDPR, etc. ● Vendor case studies - do the outcomes match your goals?
- 24. Involve your… C Suite Security lead IT team ERGs Focus groups
- 25. Key Themes Belonging is the Key Technology is not a silver bullet Be open to trial and error #HackingHRToronto
- 26. Q&A Sage Franch | @theTrendyTechie | sage@getcrescendo.co Jeff Waldman | @JeffWaldmanHR | jeff@ibelong.work #HackingHRToronto