Chatops help eliminate manual tasks from Site Reliability Engineer (SRE) perspective with key automation combined with Watson artificial intelligence, each bot has a persona and specific task identified. The bots work together to communicate potential security threats and unusual patterns via Slack, which can in turn be monitored by either humans or other bots in order to aid the concerns that arise. Have al I’ve conversation with one of our chatbots using Watson Conversation Service, Watson Text to Speech service and learn how to revolutionize your processes in an highly interactive and fun session!

1. Using Kubernetes and Watson for Extreme ChatOps
Jeff Sloyer
IBM Software Engineer
Containers Team Lead
@jsloyer
Dan Berg
IBM Distinguished Engineer
Containers Lead
@dancberg

2. • SRE team automates the operations of the IBM
Bluemix Container Service
• Running continuously available cloud services is
hard
• We live on Slack
• Running operations can get manual, repetitive and
boring
• Which environment was that?
• What server is broken?
• Is the network up?
Why Chatbots?

3. • Let’s build chatbots!
• Keep the interaction model we love
• Remove the drudgery
• Sleep more
• Each chatbot has a persona and a specific role
• Bots can communicate with us and with each other
• Use containers!
Why Chatbots?

5. • Inspired by Baymax the
Superhero in comic books and
BigHero6
• Helps tidy up and report on
networking issues
• Return network information on
devices in the environment
and controls our firewalls.
NetMax

6. xxx.xx.xxx.xx xxx.xx.xxx.xx

7. • Inspired by the "Thomas the Tank
Engine children books”
• Handles all of our automated gate
approvals for moving along our
pipeline from dev all the way to
production.
Fat-Controller

8. • Executive Officer of the fleet for IBM
Bluemix Container Service
• Displays status and details of the
cluster.
XO

9. Bots love to chat…

10. Bots Interaction

11. • Bots only understand specific commands
• Humans have to learn new syntax for each bot
Bots have limited vocabulary

12. • Replace specialized syntax with
natural language
• Make the bots part of the team
Teaching Our Bots English

13. Container Service Concierge

14. Watson Conversation Service

15. Watson Conversation Service - Deployed

16. Let’s launch the Watson Conversation tool

17. Container Service Concierge
Inbound Slack Message

18. https://youtu.be/UIDYM60nv9Q
Let’s ask container service concierge

19. • Chatbots are great for maximizing team productivity
• Bots with natural language understanding are best
• Watson Conversation Service makes natural language easy
• Chatting with cognitive bots is awesome
Welcome to the team…

20. Watson on IBM Bluemix

21. Available Now
Combining Docker and Kubernetes to deliver powerful tools,
an intuitive user experience, and built-in security and isolation
to enable rapid delivery of applications - all while leveraging
IBM Cloud Services including cognitive capabilities from
Watson.
www.ibm.com/cloud-computing/bluemix/containers
IBM Bluemix Container Service

22. Intelligent Scheduling Automated rollouts and rollbacks Container Security & IsolationDesign Your Own Cluster
Self-healing Horizontal scaling Leverages IBM Cloud & Watson Integrated Operational Tools
Service discovery & load balancing Secret & configuration management Simplified Cluster Management Native API Experience
IBM Bluemix Container Service

23. + =
www.ibm.com/cloud-computing/bluemix/containers

24. Thank You!
Build Something Cognitive

25. Backup

26. Let’s look at conversation service
tool