Using Metrics that Matter to Embrace our Mobile/Social World

529 views

Published on

It’s a mobile and social world—make sure your measurement solutions are keeping up. Get a look at the brand new Metrics that Matter® Mobile app that helps employees find the learning that will have the most impact on their jobs. Understand the experience your students are having if they complete their evaluations on their smartphone. See demonstrations of Metrics that Matter® functionality for measuring the impact of your informal and social learning platforms and programs, as well as how to shift your learning and talent analytics into the mobile/social realm.

Published in: Technology, Education
  • Be the first to comment

Using Metrics that Matter to Embrace our Mobile/Social World

  1. 1. Using Metrics that Matter to Embrace our Mobile/Social World 9 January 2014 Jeff Grisenthwaite VP, Operations
  2. 2. Purpose Tour of Metrics that Matter tools & features to help you: 1. Leverage mobile/social technologies in your measurement approaches 2. Measure effectiveness & impact of mobile/social programs & platforms
  3. 3. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  4. 4. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  5. 5. Scrap Learning Typical Company 50% MTM Client Average within 6 Months  Not relevant MTM Client Average  Already knew info 33% MTM Top 25% MTM Top 5%  Not practical 18%  Bad timing 10% 38%
  6. 6. Metrics that Matter Mobile Free App for Android & iOS Quick and easy class search Course reviews with star ratings & comments
  7. 7. Search by Topic or Training Location
  8. 8. MTM Feed: Classes, Ratings, Comments
  9. 9. How Do I Get It? Implement for Your Organization  Free! Ready within 2 weeks  Contact KnowledgeAdvisors team: 1. Logo 2. Email domains 3. Schedule of future classes Free App Download for Employees:  Search App Store or Google Play for Metrics that Matter
  10. 10. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  11. 11. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  12. 12. Your Need Course evaluation feedback is available here Your employees or customers are here
  13. 13. Bridge the Gap with Web Services Course evaluation feedback is available here Web Service Data Transfer  Industry standard  On-demand Your employees or customers are here
  14. 14. MTM Course Data Points Data Point Description Overall Average Score Overall Average Score for the Course N-Count Number of Respondent for the Course Number of Evals for each scale header Based on Overall Evaluation score, number of respondents for each scale value Overall Eval Score Overall Average Score for each Eval Qualitative Data Comments for each Eval for the Course Demographic Answers Demographic associated with comments
  15. 15. Course Star Ratings Example 1
  16. 16. Course Star Ratings Example 2 microsoft.com/learning
  17. 17. Get Started with Star Ratings Web Service  Discuss with your KnowledgeAdvisors team  $2,500 one-time setup fee  Configuration within your system to: 1. Receive web-service 2. Display as desired
  18. 18. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  19. 19. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  20. 20. Collect Evaluations on SmartPhones Maximize response rates by collecting class & conference evaluations on laptops, tablets, AND smartphones
  21. 21. Mobile Class Evaluations Welcome Demographics Evaluation
  22. 22. Conference Evaluations Laptop / Tablet Smartphone
  23. 23. QR Code to Complete Evals
  24. 24. Smartphone Tracking How are your learners completing evaluations?  Web  Paper  Import from another system  Smartphones Data Download Report:
  25. 25. Get Started with Mobile Optimized Evaluations  As a follow up to this webinar, you’ll receive a guide to the Metrics that Matter smartphone experience  Free and easy to enable for your evaluations  Interested in evaluating conferences and not doing so today? Talk to your KnowledgeAdvisors account team
  26. 26. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  27. 27. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  28. 28. What Social Learning to Measure? 1. Programs with large investments     Performance support systems Knowledge sharing systems Mentoring programs Communities of practice 2. Solutions replacing formal learning  Content portals  Knowledge Bases
  29. 29. When to Measure? At the conclusion Email Periodically Pop-Ups 5. Complete and/or recommit 1. Become aware / consider 4. Use, learn , practice, contribute 2. Search, access, sign in or join 3. Engage At each interaction Micropolls
  30. 30. Where Else Have Clients Added Micropolls?       SharePoint Salesforce.com Simulations Intranet Portals Public websites
  31. 31. What to Measure? Solution Experience Benefits Availability/ Accessibility Value / Belonging Business Results / ROI Fulfills objectives Quality Performance impact Effectiveness Engagement Application to the job Usability Right solution for needs Professional growth Support Systems (Manager, Resources, Rewards)
  32. 32. Social Learning Analytics Report By:         Author/Creator Content Type Content Name Delivery Method Design Method Component Name Learning Need Learning Type
  33. 33. Get Started with Social Learning Measurement 1. Assess your amount of social / informal learning 2. If significant, assess level of measurement 3. If it’s limited or only volume-based, talk to your KnowledgeAdvisors team about adding on the Social Learning Measurement module 5. Complete and/or recommit 4. Use, learn , practice, 1. Become aware / consider 2. Search, ac
  34. 34. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  35. 35. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  36. 36. Get Started with the MTMDashboard App Requires subscription to Dashboards You will receive the easy setup steps as a follow up to this webinar: 1. Create (unlimited) Mobile Users via Admin account 2. Assign Dashboard Views to Mobile Users 3. Download MTMDashboard from the iPad App Store
  37. 37. Select the right learning experience Assess learning effectiveness Metrics that Matter Mobile App Mobile-Optimized Evaluations Course Star Ratings Web Service Social Learning Measurement Report on results iPad Dashboard
  38. 38. kasymposium.com 50% Discount code: KA2014SYM50
  39. 39. Thank You! Jeff Grisenthwaite Contact me to: VP, Operations +1 312.676.4450 jeffg@knowledgeadvisors.com  Get advice  View a demo  Receive these slides knowledgeadvisors.com

×