Hi, my name is Jeanne and I am an Epic Credentialed Trainer at Yale New Haven Health System. I have an outstanding record of accomplishment for providing Epic education that meets demanding time constraints and exceeds expectations. Able to deliver course work that dramatically improves learner understanding, efficiency of class time, and successfully promotes learner confidence. Launched the go live of Epic in two area hospitals, trained in over 400 classes of Epic EMR, ClinDoc 100, 200, 300, 400, proctored labs, private tutorials

1. JEANNE MORRISSEY
Phone: 203.506.3222
Email: jeannemorrissey31@gmail.com
Epic Credentialed Trainer
HealthCare Project Manager
Information Technology| Trainer| Senior Leadership
Epic Credentialed Trainer with Yale New Haven Health System. Member of an outstanding leadership team
to provide expert training and mock demonstrations of the healthcare system in preparation of go live
periods in hospitals as they change their current health records to the Epic EMR system.
IT support management professional with 3+ year career track and outstanding record of accomplishment
for providing mobile technology solutions that meet demanding time restraints and exceed expectations.
Expertly develop scalable solutions that dramatically improve efficiency,productivity and profitability with
a demonstrated ability to define and map project scope, specifications, project timeline, resources and
budget requirement from point of planning through production in both traditional and business
environment
AREAS OF EXPERTISE
 Project Management
 Team Leadership / Motivation
 DeviceIntegration
 PhotoManagement
 Inventory Management
 Mobile Device
 Email Management
 Policy & Procedure
 System Upgrade
 Communication
Technology
PROFESSIONAL EXPERIENCE
YALE NEW HAVEN HOSPITAL , NEW HAVEN , CT 2016 – PRESENT
EPIC CREDENTIAL TRAINER, CLINDOC, ANCILLARY, PCA, UNIT CLERK
 Credentialed Epic Trainer in ClinDoc 100, 200, 300, 500, Unit Clerk, PCA, Yale New Hire 100, 200
 Classroom trained over 400 classes of nurses and hospital administration, and provided individual
tutorial and proctored lab simulating actual hospital and patient scenarios
 Providedend user classroom training for L&M Hospital, and Westerly RI hospitals
Achievement
 Successfully supported and delivered a 24/7 go-liveperiod
MOBILE TECHNOLOGY, INFORMATION SYSTEMS, YALE NEW HAVEN HOSPITAL, NEW HAVEN , CT 2015– 2016
MOBILE DEVICE MANAGEMENT TEAM, MOBILE HEARTBEAT TEAM
 Prepare iOS devices foruse with the ITS Mobile Device Management Service
 Install MDM Mobile client app, set initial client settings, connectdevices with network
 Enroll devices into Yale ITS MDM
 Collaborated withphysicians, fellows,and residents to deploy personal mobile devices used forHIPPA
complaint communication
 Successfully trained users on how to use the hospital mobile software
 Configure 5000 mobile devices foruse with hospital networkand arranged Wi-Fi and VPNoptions
Achievement
 Successfully manage and install Mobile Heartbeat and HR-Cure on 2000 Yale Hospital Mobile Devices
APPLE CONSULTANT, MORRISSEY VENTURES LLC , MADISON, CT 2014 –
PRESENT
APPLE EXPERT

2. JEANNE MORRISSEY Resume, Page 2
 Providedand managed OS X and OS X Server
 Successfully support and setup iOS, and downloads
 Integrate and support iOS devices in heterogenous networks
 Managed B2B and B2C
 Setup email management, deviceintegration, ICloud support, social media, Facebook, Instagram
 Served Offsite Mac Specialist
APPLE INC, NEW HAVEN, CT 2013 – 2014
SPECIALIST/ MENTOR/WORKSHOP LEADER
 Managed through the launch of several new products.
 Mastered the Apple value prop by selling complete customer solutions, and developed a community of
loyal
 Answered all apple customers. Inquires and complaint
 Exceeded customer’s expectations by delivering outstanding customer service through detailed
product
 Led workshops,instructing customers on use of their new devices and technology.
MORRISSEY VENTURES 2010 – PRESENT
OWNER/ HOUSE FLIPPER
 Buy, build, and rehab property on the CT Shoreline, and in vacationareas. Manage team of contractors
and real estate professionals
VALLEY REGIONAL HIGH SCHOOL, DEEP RIVER, CT 2010 – PRESENT
TEACHER
 Served as permanent Substitute Teacher filling in forteacher absences
 Taught Graphic Design, and Digital Photography,Photoshop, Final Cut Pro
EDUCATION AND CERTIFICATION
Masters of Science, in Computer Science, Pace University, New York, NY
Bachelor of Science, in Business Economics, State University of New York, Oneonta, NY
Epic EMR Software, Health Informatics
Adobe Photoshop, Dreamweaver Media Arts Center, Orange, CT
Graphic Design, Gateway Community College, New Haven, CT
Ctreia, Multiple Classes & Workshop
COMPUTER PROFICIENCIES
 Epic, EMR, Health Informatics
 MicrosoftOfficeSuite
 Dreamweaver
 ClinDoc
 IOS Support
 ICloud Management
 Epic Ancillary
 IOS Application Support
 Social Media